Landlord Complaint Record: #23-4545

Ridgewood Trails Apartments    |    Sue Broihahn/ Broihahn Management Consulting, Llc.    |    Madison    ,    Wisconsin 53704    Landlord Complaint 23-4545

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-4545 Filing Date : Aug 1, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 1, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Sue Broihahn/ Broihahn Management Consulting, Llc. RENTER : Kept Private
Property Name : Ridgewood Trails Apartments      
Address : 1608 N. Thompson Dr. #204 Address : Kept Private
City, State - Zip : Madison, Wisconsin - 53704. City, State - Zip : Madison, Wisconsin - 53704.
Phone : Kept Private Phone : Kept Private

Fair Resolution according to renter :
  1. Broihahn Mngmnt pay for " heat treatment" so I can move out without taking them

Address               :   
City, State - Zip   :   , - .


On 6-30-14 I, Jacob Hahn, called the Ridgewood Trails office and spoke with Connie about having possible bed bugs in my apartment. As instructed by Connie, I brought a live sample into the office to have Barry, from 1st American Pest Control, take a look. Barry told me it was a bed bug, which made me furious. I explained how I believed there was no possible way I was the source, and I informed them(Connie and Barry) I would be knocking on my neighbors door to find the source. I knocked on the neighbor's door directly beside my apartment, as well as directly below. Tim Smith, who lives directly below me in apt. 304, answered his door Tuesday, July 1 2014. When I told Tim I had bed bugs and I live above him, he replied " Me too, I've had them. I have bites all over my body." I gave Tim the phone number to the City of Madison building inspector, and told him to call right away. He never called. As instructed by Barry at 1st American, I did a prep Monday June 30 2014, which consisted of me removing all light switch covers, bagging up all clothing and bedding, and moving all furniture 2.5 ft away from walls. On Tuesday July 1, 2014 1st American dusted my apartment with 2.5 ounces of Cimexa dust for the bedbugs. On July 3 2014, I e-mailed Sue asking for some kind of rent concession. I called Connie Monday morning, July 7 2014, to report there were still live bugs in my apartment. A follow up inspection took place Tuesday July 8, 2014. Nothing was found. On July 11 2014, I went to a doctor, who confirmed I had bedbug bites. A dermatologist appointment was recommended as follow up. I have an appt to see a dermatologist on August 11, 2014. Wednesday, July 16, 2014, I received an e-mail from Sue Broihahn, stating I "misunderstood" the pest issue, saying it was "grain beetles" not bed bugs, and I owed full rent for July 2014. Friday, July 18 2014, I called and spoke with Kyle at the City Inspectors office, and scheduled an inspection for bed bugs. On Friday, July 25, 2014, a code enforcement officer from the City of Madison came to my apartment and inspected for bed bugs. One bed bug was found, and a 30 day order to correct was made. An inspection scheduled for 8-1-14. Today is Friday August 1, 2014. No bed bugs were found at inspection by 1st American. I have bed bug bites, as confirmed by city inspector, that I showed to Steven Marty, 1st American Pest Control, today. He said in order to retreat me for bed bugs, they have to find one.

From Date IP Address Response

Agent Date Response
SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Aug 11, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 10, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Aug 11, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Aug 10, 2014 EMAIL TO LANDLORD: The RPA has sent an email reminder to Sue Broihahn/ Broihahn Management Consulting, Llc. in request for an immediate response to the complaint. Pending Landlord/ Manager Response.

SYSTEM Aug 10, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Aug 3, 2014 Delivery Estimate: The complaint notice sent to Sue Broihahn/ Broihahn Management Consulting, Llc. 23-4545 Madison, Wisconsin should have arrived or will arrive within 24 hours.

SYSTEM Aug 3, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Aug 3, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 09, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4545 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Aug 3, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Sue Broihahn/ Broihahn Management Consulting, Llc.
1608 N. Thompson Dr. #204
Madison, Wisconsin 53704

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM Aug 3, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4545.

SYSTEM Aug 3, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Aug 3, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Aug 1, 2014 The RPA server has sent an initial email complaint notice to Sue Broihahn/ Broihahn Management Consulting, Llc. Ridgewood Trails Apartments concerning the Complaint filed by the tenant: Bed Bugs. The email address was provided by the tenant at the time of filing.

SYSTEM Aug 1, 2014 An email confirmation was sent to the tenant at 08-01-2014 20:36:13. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Aug 1, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed bugs has been filed pertaining to 23-4545 or Sue Broihahn/ Broihahn management consulting, llc. located in madison, Wisconsin 53704. Case is pending mailing confirmation.

SYSTEM Aug 1, 2014 Complaint 23-4545 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.