Landlord Complaint Record: #23-4724

2145 Leasing Office    |    Lucy    |    Cherry Hill    ,    New Jersey 08002    Landlord Complaint 23-4724

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-4724 Filing Date : Sep 3, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 6, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Lucy RENTER : Kept Private
Property Name : 2145 Leasing Office      
Address : 2145 Route 38 Address : Kept Private
City, State - Zip : Cherry Hill, New Jersey - 08002. City, State - Zip : Cherry Hill, New Jersey - 08002.
Phone : Kept Private Phone : Kept Private

COMPLAINT : 1200 Dollars For Carpet Replacement, They Promised They Will Do The Carpet
Fair Resolution according to renter :
  1. Can Share The Cost With Owner If They Prove They Tried To Shampoo The Carpet And Let Me Know What They Replaced.

Address               :   
City, State - Zip   :   , - .


we lived for over a year and the management said we don't have to do the carpet shampooing when we moved out. We know there were no stains in the carpet that were not removable. We were just given a bill and are pressurized to pay it. When I asked for the photos of the carpet and the day they installed it and how much did they pay to install new carpets and how much did they replace, the management never gave any answers. The point is if they had not said that we don't have to shampoo, we would you got it professionally cleaned. I think they are just demanding too much of money for removable stains.

From Date IP Address Response

Agent Date Response
SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Sep 14, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: September 13, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Sep 14, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Sep 13, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Sep 6, 2014 Delivery Estimate: The complaint notice sent to Lucy 23-4724 Cherry Hill, New Jersey should have arrived or will arrive within 24 hours.

SYSTEM Sep 6, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 12, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4724 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Sep 6, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
2145 Route 38
Cherry Hill, New Jersey 08002

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42288180

SYSTEM Sep 6, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4724.

SYSTEM Sep 6, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Sep 6, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Sep 3, 2014 An email confirmation was sent to the tenant at 09-03-2014 19:33:11. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Sep 3, 2014 CONFIRMATION OF COMPLAINT: A complaint about 1200 dollars for carpet replacement, they promised they will do the carpet has been filed pertaining to 23-4724 or lucy located in cherry hill, New Jersey 08002. Case is pending mailing confirmation.

SYSTEM Sep 3, 2014 Complaint 23-4724 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.