Landlord Complaint Record: #23-4774

Eleanor Howe    |    Grafton    ,    Massachusetts 01519    Landlord Complaint 23-4774

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-4774 Filing Date : Sep 10, 2014
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 12, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Eleanor Howe RENTER : Kept Private
Property Name :      
Address : 19 Pigeon Hill Dr Address : Kept Private
City, State - Zip : Grafton, Massachusetts - 01519. City, State - Zip : Tequesta, Florida - 33469.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Repair Issue
Fair Resolution according to renter :
  1. Repair/replace Leaking Dishwasher

Address               :   
City, State - Zip   :   , - .


Early August 2013 the dryer started burning everything. I mentioned this to the owner via email on August 3rd. However when we signed the rental agreement in May 25, 2013 she specified that she would only put up to $200 in the repair/replacement of the washer/dryer. I was aware of our agreement. We brought in a new washer dryer at NO COST to the owner. Per the owner's request we didn't throw out the washer/dryer tower and temporarily stored it on the balcony (despite community regulation forbidding it) because we had nowhere else to store it. After some time, the HOA sent us a letter asking us to remove the washer/dryer on our balcony. We called the owner to let her know we could no longer store the unit. We offered to move it to her other home in Tequesta, however she declined & told us to throw it out. We took it to the dump at no cost to her. She mentioned that she may decide to purchase the new washer/dryer if we ever decided to move. No promises were made & I told her that we would see when the time came. On July 20 I noticed visual signs of water damage in the drywall, quarter round & flooring around the dishwasher. I e-mailed the owner informing her that there is possibly a leak stemming from the dishwasher. She called and asked me to remove the kickplate of the dishwasher to see if there was visible signs of water. I didn't see any signs of water, so she had a neighbor/friend come over to look at the dishwasher. He wasn't able to find any water and thus didn't find the leak but he did say it was most likely the dishwasher. It has been 2 months since her friend came over. She claimed that according to the rental contract the tenant was responsible for all repairs. I told her she was incorrect & should check her contract. According to the contract all repairs are the responsibility of the landlord/owner unless otherwise specified. The only thing that was specified was that the landlord/owner would only attribute up to $200 for the repair/replacement of the washer/dryer. She told me to just stop using the dishwasher. I have stopped because I do not want to be responsible for her negligence in repairing the leak. I would like to see the dishwasher repaired/replaced. The drywall around the dishwasher needs replaced bc water has caused it to start to disintegrate. The flooring shows signs of water damage & needs replaced. We've done our part in informing owner & we have taken steps to avoid further damage. Thus deposit shouldn't be withheld @departure.

From Date IP Address Response
Renter Oct 10, 2014 Agreed.

Renter Oct 10, 2014 Accept Landlord's Resolution.

Landlord Oct 10, 2014 Offer an Alternative Resolution.

Agent Date Response
SYSTEM Oct 10, 2014 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.

SYSTEM Oct 10, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Oct 10, 2014 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord about their acceptance of the tenants proposed resolutions.

SYSTEM Oct 10, 2014 Email Confirmation Sent: The RPA servers have sent an email to the tenant to inform them of the landlord's acceptance.

SYSTEM Oct 10, 2014 CASE REMAINS OPEN: The Complaint Case 23-4774 will remain open through 2014-10-10 as stated by the landlord as the date this complaint would be resolved. Either party may update the complaint with the status of the resolution.

SYSTEM Oct 10, 2014 Digital Signature Accepted: As a legally binding agreement the landlord; Eleanor Howe, digitally signed the acceptance of the tenant's proposed resolutions. As part of their acceptance a digital signature was provided. The RPA has further documented the acceptance of these terms by recording the Internet Protocol used by the landlord.

SYSTEM Oct 10, 2014 LANDLORD AGREEMENT TO RESOLUTION: The Landlord; Eleanor Howe has agreed to accept the tenant's purposed resolution. Repair/replace Leaking Dishwasher Management has agreed to complete this agreement by: 2014-10-10.

SYSTEM Oct 10, 2014 ACCEPTED RESOLUTION: The tenant has accepted the resolution provided by the Landlord or Manager.

SYSTEM Oct 10, 2014 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord with their proposed resolution. Pending Update from tenant.

SYSTEM Oct 10, 2014 Email Sent to Tenant: The RPA Servers have sent an email to the tenant showing the new proposed resolution offered by the landlord. The tenant has been instructed on how to accept, or reply to the new proposal. Pending update from tenant.

SYSTEM Oct 10, 2014 TENANT RESPONSE DEADLINE: The Tenant is being provided with 3 days to respond to the new proposed resolution.

SYSTEM Oct 10, 2014 ALTERNATIVE RESOLUTION BY LANDLORD: The Landlord; Eleanor Howe has offered the tenant an alternate resolution. The resolution purposed is: 1. By refraining from using the dishwasher
Explanation: Let's start today.

SYSTEM Sep 20, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: September 19, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Sep 20, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Sep 19, 2014 EMAIL TO LANDLORD: The RPA has sent an email reminder to Eleanor Howe in request for an immediate response to the complaint. Pending Landlord/ Manager Response.

SYSTEM Sep 19, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Sep 12, 2014 Delivery Estimate: The complaint notice sent to Eleanor Howe 23-4774 Grafton, Massachusetts should have arrived or will arrive within 24 hours.

SYSTEM Sep 12, 2014 As per tenant request, a duplicate copy of the Complaint Notice mailed to the Landlord has printed and is in route to the Tenant's address. USPS Mailing Center has provided the confirmation ID: 42292411

SYSTEM Sep 12, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 18, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4774 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Sep 12, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Eleanor Howe
19 Pigeon Hill Dr
Grafton, Massachusetts 01519

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42292411

SYSTEM Sep 12, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4774.

SYSTEM Sep 12, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Sep 12, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter

SYSTEM Sep 12, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Sep 10, 2014 The RPA server has sent an initial email complaint notice to Eleanor Howe concerning the Complaint filed by the tenant: Repair Issue. The email address was provided by the tenant at the time of filing.

SYSTEM Sep 10, 2014 An email confirmation was sent to the tenant at 09-10-2014 12:34:05. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Sep 10, 2014 CONFIRMATION OF COMPLAINT: A complaint about Repair issue has been filed pertaining to 23-4774 or Eleanor Howe located in Grafton, Massachusetts 01519. Case is pending mailing confirmation.

SYSTEM Sep 10, 2014 Complaint 23-4774 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.