Landlord Complaint Record: #23-4871

Dona Ana Properties    |    Las Cruces    ,    New Mexico 88005    Landlord Complaint 23-4871

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-4871 Filing Date : Sep 25, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 29, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Dona Ana Properties RENTER : Kept Private
Property Name :      
Address : 133 Wyatt Drive Address : Kept Private
City, State - Zip : Las Cruces, New Mexico - 88005. City, State - Zip : Los Alamos, New Mexico - 87544.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Security Deposit/False Collection Claim
Fair Resolution according to renter :
  1. Return Of Security Deposit And Withdrawal False Collection From Credit Report.

Address               :   
City, State - Zip   :   , - .


Mailed certified letter requesting deposit refund August 19, 2014. Vacated property June 27, 2014 and provided forwarding address July 1, 2014. We never received any correspondence regarding our deposit and then we got a call from a collection agency claiming we owe money. We spoke to an agent at Dona Ana properties after they received our letter, they claimed the address we provided was wrong and said they would mail as letter that day. Once again we never received any letter. However the collection agency got the correct address and continues to harass us based on the false claim.

From Date IP Address Response

Agent Date Response
SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Oct 5, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: October 04, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Oct 5, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Oct 4, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Sep 27, 2014 Delivery Estimate: The complaint notice sent to Dona Ana Properties 23-4871 Las Cruces, New Mexico should have arrived or will arrive within 24 hours.

SYSTEM Sep 27, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 03, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4871 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Sep 27, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Dona Ana Properties
133 Wyatt Drive
Las Cruces, New Mexico 88005

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM Sep 27, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4871.

SYSTEM Sep 27, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Sep 27, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Sep 25, 2014 An email confirmation was sent to the tenant at 09-25-2014 23:47:15. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Sep 25, 2014 CONFIRMATION OF COMPLAINT: A complaint about Security Deposit/False collection claim has been filed pertaining to 23-4871 or dona ana properties located in las cruces, New Mexico 88005. Case is pending mailing confirmation.

SYSTEM Sep 25, 2014 Complaint 23-4871 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.