Landlord Complaint Record: #23-4899

University Village Apartments    |    Marcus Gray    |    Philaphadelphia    ,    Pennsylvania 19122    Landlord Complaint 23-4899

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-4899 Filing Date : Oct 1, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Oct 3, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Marcus Gray RENTER : Kept Private
Property Name : University Village Apartments      
Address : 1701 North Tenth Street Address : Kept Private
City, State - Zip : Philaphadelphia, Pennsylvania - 19122. City, State - Zip : Philadelphia, Pennsylvania - 19122.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Infestation Of Bed Bugs
Fair Resolution according to renter :
  1. Create A Bed Bug Free Apartment Building, Refund All Washing And Drying Of Laundry

Address               :   
City, State - Zip   :   , - .


Three week of rashes arms, legs, chest, many visits to Temple infirmary , many sleepless nights of itching. We complained for weeks we could never get anyone to even answer our calls, it wasn't until my mom threatened to with hold rent that they even did anything, they finally sent our Terminex exterminator who said he saw nothing. The rashes would not go away. Then they sent out another exterminator and this saw the problem but will only spray their apartment and he said this treatment probably won't help because it needs a steam treatment which the land lords won't do because of the expense. He stated the whole biuilding would need to be treated because they live in the walls. We are at a stand still now waiting and miserable.

From Date IP Address Response

Agent Date Response
SYSTEM Dec 13, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Oct 11, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: October 10, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Oct 11, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Oct 10, 2014 EMAIL TO LANDLORD: The RPA has sent an email reminder to Marcus Gray in request for an immediate response to the complaint. Pending Landlord/ Manager Response.

SYSTEM Oct 10, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Oct 3, 2014 Delivery Estimate: The complaint notice sent to Marcus Gray 23-4899 Philaphadelphia, Pennsylvania should have arrived or will arrive within 24 hours.

SYSTEM Oct 3, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 09, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4899 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Oct 3, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Marcus Gray
1701 North Tenth Street
Philaphadelphia, Pennsylvania 19122

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42306026

SYSTEM Oct 3, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4899.

SYSTEM Oct 3, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Oct 3, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Oct 1, 2014 The RPA server has sent an initial email complaint notice to Marcus Gray University Village Apartments concerning the Complaint filed by the tenant: Infestation Of Bed Bugs. The email address was provided by the tenant at the time of filing.

SYSTEM Oct 1, 2014 An email confirmation was sent to the tenant at 10-01-2014 15:42:15. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Oct 1, 2014 CONFIRMATION OF COMPLAINT: A complaint about Infestation of Bed Bugs has been filed pertaining to 23-4899 or Marcus Gray located in Philaphadelphia, Pennsylvania 19122. Case is pending mailing confirmation.

SYSTEM Oct 1, 2014 Complaint 23-4899 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.