Landlord Complaint Record: #23-4976

Falling Creek Apartments    |    Cynthia Vegas    |    N. Chesterfield    ,    Virginia 23234    Landlord Complaint 23-4976

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-4976 Filing Date : Oct 13, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Cynthia Vegas RENTER : Kept Private
Property Name : Falling Creek Apartments      
Address : 2530 Marina Dr. Address : Kept Private
City, State - Zip : N. Chesterfield, Virginia - 23234. City, State - Zip : North Chesterfield, Virginia - 23234.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bedbugs And Black Mold
Fair Resolution according to renter :
  1. Bedbugs Eliminated, No Charge To Us As Tenants, Termination Of Lease, No Penalty To Tenant For Filing A Complaint.

Address               :   
City, State - Zip   :   , - .


I have come to the management at the beginning of my lease. I showed them the dead bodies of the roaches and bedbugs i found upon first inspection of the apartment. I returned on multiple occasions, notifying them of the growing roach problem. Around the first two weeks of moving in, I and my roommate began itching and finding bumps on our legs, arms and feet. I felt it was a flea issue and i again let the management know of the pest problem. They assured me of the pest problem being taken care of. i have no documented proof they ever came to rid the apartment of an infestation. I do however have bodies of the bedbugs i have killed and pictures of black mold in one of the bedrooms. I am highly Sensitive to mold, so this scares me, for my health. My roommate bought a new mattress for her room at the beginning of our stay. we had to throw the mattress out in the middle of the night. i also had to throw away my mattress. We have never experienced bedbugs before, and we are being eaten alive. We are good tenants who pay the rent on time and don't cause problems among our neighbors. we just want a clean and pest free living area.

From Date IP Address Response

Agent Date Response
SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Oct 23, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: October 22, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Oct 23, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Oct 22, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Oct 15, 2014 Delivery Estimate: The complaint notice sent to Cynthia Vegas 23-4976 N. Chesterfield, Virginia should have arrived or will arrive within 24 hours.

SYSTEM Oct 15, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Oct 15, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 21, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4976 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Oct 15, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Cynthia Vegas
2530 Marina Dr.
N. Chesterfield, Virginia 23234

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM Oct 15, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4976.

SYSTEM Oct 15, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Oct 15, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Oct 13, 2014 An email confirmation was sent to the tenant at 10-13-2014 15:48:57. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Oct 13, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bedbugs and Black Mold has been filed pertaining to 23-4976 or Cynthia Vegas located in N. Chesterfield, Virginia 23234. Case is pending mailing confirmation.

SYSTEM Oct 13, 2014 Complaint 23-4976 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.