Landlord Complaint Record: #23-5060

Winton Village Apartments    |    Breanna Pogue; The Ashley Companies    |    Rochester    ,    New York 14614    Landlord Complaint 23-5060

Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page

WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-5060 Filing Date : Oct 26, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Nov 6, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Breanna Pogue; The Ashley Companies RENTER : Kept Private
Property Name : Winton Village Apartments      
Address : 700 Powers Building, 16 West Main St Address : Kept Private
City, State - Zip : Rochester, New York - 14614. City, State - Zip : Rochester, New York - 14623.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bedbug Infestation
Fair Resolution according to renter :
  1. Heat Treatment Performed By Licensed Exterminator / NO PESTICIDES
  2. Compensation for infested furniture and household goods
  3. Check other tenants apartments to confirm source of infestation
  4. Removal of furniture discarded by dumpster and strict adherence to health regulations
  5. Rent compensation for period of infestation, termination of lease without penalty due to inhabitability

Address               :   
City, State - Zip   :   , - .


On October 16, 2014 we made an initial complaint about bedbug infestation in our apartment to the property manager, Breanna Pogue. The next day, an exterminator from Exodus Exterminator came to inspect the apartment. The exterminator could not find any evidence of bedbugs, besides the pictures we took of the one we killed, and remarked "your apartment is immaculate". He gave us cups to put under the bed, and told us to contact our manager if we found anything in the future. Over the course of the next two weeks, I and my girlfriend continued to get bites on our bodies. We tried to get back in touch with the property manager, and Theresa, the front desk receptionist, informed us that she was not in the office and unavailable for contact. She refused to provide Breanna's company email address, under the guise of privacy protection. Instead, we were diverted to the maintenance superintendent, David, and told that he would suffice as the primary point-of-contact for any issues relating to bug infestation. After calling the maintenance superintendent, he left a message claiming that he had inspected our apartment along with the exterminator, and then came to check in the apartment for the cups under the bed and couldn't find any evidence of bedbugs. He mentioned that the cups were placed under the four legs of our bed; we have six legs on our bed. Breanna Pogue accompanied the exterminator and David was not present during any of the proceedings. Nor was our apartment rechecked after inspection. When mentioning our confusion with his message, since he was not present for the inspection, he volunteered that he had confused our apartment number with that of another building. This contrasts statements made from the front desk receptionist, Theresa, that there were no other complaints about bedbug infestation from any other resident. She is the primary point-of-contact for any maintenance request, as she enters the service request forms. When the exterminator came, and was asked where the source of the bedbugs could be from, he mentioned other apartments. When asking about furniture being left outside by the dumpster that had been left for over a month, he confirmed that could also be a source of the bugs. Since we last communicated with the front desk, we have had new bites on our body and were told we couldn't resolve the matter before Monday, October 27, 2014. We were also told not to mention anything to any other tenants in the building of possible infestation.

From Date IP Address Response

Agent Date Response
SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Nov 4, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: November 03, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Nov 4, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Nov 3, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Oct 27, 2014 Delivery Estimate: The complaint notice sent to Breanna Pogue; The Ashley Companies 23-5060 Rochester, New York should have arrived or will arrive within 24 hours.

SYSTEM Oct 27, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 02, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-5060 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Oct 27, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Breanna Pogue; The Ashley Companies
700 Powers Building, 16 West Main St
Rochester, New York 14614

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM Oct 27, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-5060.

SYSTEM Oct 27, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Oct 27, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Oct 26, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bedbug Infestation has been filed pertaining to 23-5060 or Breanna Pogue; The Ashley Companies located in Rochester, New York 14614. Case is pending mailing confirmation.

SYSTEM Oct 26, 2014 Complaint 23-5060 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.