Landlord Complaint Record: #23-5061

Keith Roberts    |    Holton    ,    Kansas 66436    Landlord Complaint 23-5061

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CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.

Case Number : 23-5061 Filing Date : Oct 26, 2014
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Oct 28, 2014
After KILZ primer still has bad odor.

upload Kept Private Renter Oct 28, 2014
larger view

upload Kept Private Renter Oct 28, 2014
Broken faucet handle

upload Kept Private Renter Oct 28, 2014
After 2 inch rain flowing in basement

upload Kept Private Renter Oct 28, 2014
After 2 inch rain

upload Kept Private Renter Oct 28, 2014
Bedroom floor

upload Kept Private RPA Mailing Center Nov 6, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center Nov 5, 2014 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Keith Roberts RENTER : Kept Private
Property Name :      
Address : 515 Wyoming St Address : Kept Private
City, State - Zip : Holton, Kansas - 66436. City, State - Zip : Onaga, Kansas - 66521.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Urine Odors
Fair Resolution according to renter :
  1. Let Us Out Of Lease To Move On.

Address               :   
City, State - Zip   :   , - .


We inspected the house while room fresheners were being used. Then signed lease. We went to move in and the house had overpowering smell of urine. The landlord allowed us to remove carpet in bedroom but the smell persists. We used odor eliminator and primed damaged areas with KILZ. Odor still persists. All sub flooring needs replaced to stop odor as recommended by contractors I have talked to. Other issues include, kitchen sink faucet handles stripped and leak. During heavy rain, garage floods with about 6 inches of rain water which flows into basement storage. The complaints started with the urine smell 2 months ago and have not been resolved as of this writing. We have pictures to prove all of this. We would rather be allowed to break the lease and find another property to rent than have the problem fixed because in trying to resolve problem we have been met with a violent personality, character assassination, and bullying. We feel the relationship between landlord and tenant has been damaged beyond repair.

From Date IP Address Response
Renter Oct 30, 2014 1.Landlord called and said he is concerned about the condition of his property and wants to inspect. He asked for a time he could come over and I told him Sunday anytime would work. I have contacted law enforcement to be present but they will only have an officer in the area, in case problems arise we are to walk away and dial 911. This is most likely a bulling tactic. We have only been here 2 months and the landlord was just here a couple of weeks ago and looked at the house. He even said that I did a good job on the flooring I installed in the spare bedroom that I was not paid labor for. Again all we want is out of the lease and to live in peace.

Renter Oct 28, 2014 1.10/28/2014 Landlord left message to come over to fix faucet. I returned call about 7:00 pm. He said he was sorry for our blow up on the last phone call.I told him I did not blow up he did and this IS the case. I told him we needed to move on. He said what do you mean? I said the tenant landlord relationship has been destroyed. He told me I will have to pay his lawyer bills and we are not going anywhere for a year. He started raising his voice and he called me a worthless human being. I hung up phone. I fear for the safety of me and my wife especially when I am away. He seems to have a violent temper that makes us very uncomfortable. This is a small community and a few people in town have advised us to watch our step with him and keep our doors locked. I do not want to involve the towns people in our disputes. If this is considered here say disregard the last statement.

Agent Date Response
SYSTEM Nov 13, 2014 Case has been closed by Tenant request. Tenant is pursuing further legal action.

SYSTEM Nov 13, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Nov 13, 2014 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Keith Roberts, failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.

SYSTEM Nov 13, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.

SYSTEM Nov 12, 2014 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.

SYSTEM Nov 5, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: November 12, 2014by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-5061 is pending final notice and response from landlord.

SYSTEM Nov 5, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)

SYSTEM Oct 28, 2014 New image uploaded by Tenant.

SYSTEM Oct 28, 2014 New image uploaded by Tenant.

SYSTEM Oct 28, 2014 New image uploaded by Tenant.

SYSTEM Oct 28, 2014 New image uploaded by Tenant.

SYSTEM Oct 28, 2014 New image uploaded by Tenant.

SYSTEM Oct 28, 2014 New image uploaded by Tenant.

SYSTEM Oct 27, 2014 Delivery Estimate: The complaint notice sent to Keith Roberts 23-5061 Holton, Kansas should have arrived or will arrive within 24 hours.

SYSTEM Oct 27, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Oct 27, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 02, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-5061 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Oct 27, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Keith Roberts
515 Wyoming St
Holton, Kansas 66436

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM Oct 27, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-5061.

SYSTEM Oct 27, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Oct 27, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Oct 26, 2014 An email confirmation was sent to the tenant at 10-26-2014 18:14:16. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Oct 26, 2014 CONFIRMATION OF COMPLAINT: A complaint about Urine odors has been filed pertaining to 23-5061 or Keith Roberts located in Holton, Kansas 66436. Case is pending mailing confirmation.

SYSTEM Oct 26, 2014 Complaint 23-5061 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.