Landlord Complaint Record: #23-5113

American Homes 4 Rent    |    American Homes 4 Rent    |    Las Vegas    ,    Nevada 89119    Landlord Complaint 23-5113

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-5113 Filing Date : Nov 6, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : American Homes 4 Rent RENTER : Kept Private
Property Name : American Homes 4 Rent      
Address : 630 Trade Center Dr  Address : Kept Private
City, State - Zip : Las Vegas, Nevada - 89119. City, State - Zip : Gadsden, Alabama - 35902.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Misrepresenation Of Property
Fair Resolution according to renter :
  1. Refund Of $2,000 (deposit And Prorated Rent For October).

Address               :   
City, State - Zip   :   , - .


When first considering the home, we asked the leasing agent a specific question: "Did any of the previous tenants keep animals in the home?" It was an important question for us, because my wife is highly allergic to pet dander, and I react to it as well. We also have a five-month old baby who would have been crawling on the carpets soon. The leasing agent answered, "not that I know of, uh, no." It was a condition of rent for us, clearly explained to be so. Since AH4R requires a pet deposit for animals, it would be a matter of record as long as the previous tenant (if under AH4R) were honest. Yet, either way, in our view, AH4R is responsible for the stated condition of the home. The lease was signed at about 6:30 pm on Oct 23. We left the home after the leasing agent and did not move in anything, change the home, or use it (just as is the case to this date). The very next morning, while waiting on the locksmith to arrive to rekey the locks (who never arrived on schedule leaving me to wait 2 hours before giving up), I noticed dog scratches and prints on the back door when it was opened by my son to some rays of light. I went to the bedrooms, where the carpet is, and found dog hair, even though the carpet had been noticeably vacuumed. I immediately left and called AH4R customer service requesting out of the lease on the basis of animals having been kept in the home. All AH4R customer service agents were very nice and understanding, even validating, but, as they admitted, they have no power to do anything, only route my concern to the appropriate management personnel (who cannot be reached directly by tenants). This was at about 10:45 that next morning (Oct 24), just hours after signing the lease. Multiple phone calls to customer service as followup resulted in multiple calls by them to management personnel and multiple messages left, with NO response until I tracked down the district manager using a phone number I acquired and other management using email addresses I figured out based on their names and the AH4R email address format. The district management immediately went to legal, even though I did not want it to be a legal issue. Then he offered a maintenance solution that did not work at all. Then silence for days despite repeated attempts to contact again. Finally, the regional manager, who also resorted to legal, told the district manager to tell me they were not going to budge. I'm out $2,000 with no home. I'm attempting to exhaust all non-legal.

From Date IP Address Response

Agent Date Response
SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Nov 17, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: November 16, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Nov 17, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Nov 16, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Nov 9, 2014 Delivery Estimate: The complaint notice sent to American Homes 4 Rent 23-5113 Las Vegas, Nevada should have arrived or will arrive within 24 hours.

SYSTEM Nov 9, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 15, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-5113 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Nov 9, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
American Homes 4 Rent
630 Trade Center Dr 
Las Vegas, Nevada 89119

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM Nov 9, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-5113.

SYSTEM Nov 9, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Nov 9, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Nov 6, 2014 An email confirmation was sent to the tenant at 11-06-2014 09:31:17. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Nov 6, 2014 CONFIRMATION OF COMPLAINT: A complaint about Misrepresenation of Property has been filed pertaining to 23-5113 or American Homes 4 Rent located in Las Vegas , Nevada 89119. Case is pending mailing confirmation.

SYSTEM Nov 6, 2014 Complaint 23-5113 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.