Landlord Complaint Record: #23-5165

Camden Manor Park    |    Glen    |    Raleigh    ,    North Carolina 27612    Landlord Complaint 23-5165

Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page

WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-5165 Filing Date : Nov 17, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Nov 17, 2014
I will do all I can to comply, I just need a reasonable resolution with my neighbor below.

LANDLORD / MGR : Glen RENTER : Kept Private
Property Name : Camden Manor Park      
Address : 4000 Manor Club Drive Address : Kept Private
City, State - Zip : Raleigh, North Carolina - 27612. City, State - Zip : Raleigh, North Carolina - 27612.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Disturbance Complaints From Neighbor Down Below
Fair Resolution according to renter :
  1. If The Tenants Below Me Are Not Going To Be Satisfied That I Can Live Within My Apartment Above Them, And Have My R

Address               :   
City, State - Zip   :   , - .


In the first week (Move in date: September 30th 2014) of my occupying the apartment 336 the neighbors below starting pounding on the ceiling as I was moving my belongings into the apartment. Can’t remember exact date but it was within my first week here and has continued at least once a week since. The first time the banging occurred was when I was playing with my dogs not during quiet hours approximately 7pm. I consider this act (pounding on the ceiling) to not only be rude but also threatening to me as a single woman living alone in the apartment. In no way was any of the actions of moving in extremely loud or on-going in nature, in fact they were within "quiet hours" and would occur only as I arranged the furniture and belongings within my apartment. Shortly after I moved in, I was on my outside porch and the smell of marijuana was coming from the porch below me. The use of illegal substances should not be tolerated by management and I have reported this use to them via phone call. The neighbors have held several gatherings within their apartment including what I deem to be poker games and possible pot parties. There have been at least 2 times I overheard arguments occurring between people within the unit, this was heard from within my bathroom directly above their unit. The pounding on the ceiling again occurred as recent as November 14th (a Friday evening) directly after I removed my shoes and placed them to the floor in my closet. Again I ignored the pounding in fear of retaliation from people I have never met. It was the next day that management sent me a second and final notice regarding neighbors stating my disturbance. The neighbors stated that it sounded as though I am dropping bowling balls on the floor or weights in my apartment. I have neither bowling balls or weights or any item other than my shoes/boots touching the floor. I have provided Camden management the open door policy to inspect my unit for any items they would like to look for. No response to that has been given to me by management. Now it appears that my rights to live inside my apartment is being threatened by 1) management 2) a hostile neighbor who has reverted to violent acts (pounding on ceiling/walls) to threaten my rights to use and live in my unit.

From Date IP Address Response

Agent Date Response
SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Dec 11, 2014 Final Review Period: The RPA has provided both parties with a 3 day review period for final comments or statements. This case will closed if no additional updates or responses are made for 7 days. Should no responses be made by either party this complaint will be closed.

SYSTEM Dec 11, 2014 Final Delivery Estimate: The 2nd written complaint notice sent to {Landlord Name} | {apartment name} | {City, State} is expected to arrive today or within 24 hours.

SYSTEM Dec 8, 2014 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.

SYSTEM Dec 8, 2014 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Glen Camden Manor Park, {City, State Zip) Following the review period this case will be evaluated for closure.

SYSTEM Dec 8, 2014 WARNING! The landlord; Glen, of Camden Manor Park Raleigh, North Carolina 27612 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.

SYSTEM Dec 6, 2014 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Glen, Camden Manor Park failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.

SYSTEM Dec 6, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.

SYSTEM Dec 5, 2014 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.

SYSTEM Nov 28, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: December 05, 2014 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-5165 is pending final notice and response from landlord.

SYSTEM Nov 28, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)

SYSTEM Nov 28, 2014 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.

SYSTEM Nov 28, 2014 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.

SYSTEM Nov 26, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: November 25, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Nov 26, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Nov 25, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Nov 18, 2014 Delivery Estimate: The complaint notice sent to Glen 23-5165 Raleigh, North Carolina should have arrived or will arrive within 24 hours.

SYSTEM Nov 18, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 24, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-5165 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Nov 18, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
4000 Manor Club Drive
Raleigh, North Carolina 27612

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM Nov 18, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-5165.

SYSTEM Nov 18, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Nov 18, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Nov 17, 2014 New file uploaded by Tenant.

SYSTEM Nov 17, 2014 An email confirmation was sent to the tenant at 11-17-2014 13:10:17. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Nov 17, 2014 CONFIRMATION OF COMPLAINT: A complaint about Disturbance Complaints from Neighbor down below has been filed pertaining to 23-5165 or Glen located in Raleigh, North Carolina 27612. Case is pending mailing confirmation.

SYSTEM Nov 17, 2014 Complaint 23-5165 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.