Landlord Complaint Record: #23-5196

Lakeside Landing    |    Boonee Williamson    |    Tacoma    ,    Washington 98465    Landlord Complaint 23-5196

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-5196 Filing Date : Nov 22, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Boonee Williamson RENTER : Kept Private
Property Name : Lakeside Landing      
Address : 1414 S Mildred St. Address : Kept Private
City, State - Zip : Tacoma, Washington - 98465. City, State - Zip : Tacoma, Washington - 98465.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs And Harassment
Fair Resolution according to renter :
  1. Reimburse RPA Fees
  2. Drop intent to enter and treat our apartment
  3. OR management/landlord pays for full treatment
  4. OR allow tenants of this apartment to break lease and vacate with no cost

Address               :   
City, State - Zip   :   , - .


In August (about a month and a half after we moved in) we approached our apartment office with a repair request for bedbugs, we were told we brought them in ourselves and that we would have to pay for the treatment. We politely declined to schedule through them and told them we would handle it ourselves if that was the case, and they agreed that was fine, and didn't have us sign anything or make any note that we had requested a repair. The problem reemerged in November and I began deep cleaning the infected room, all the while checking other rooms for possible signs and finding none (simple research makes this process very manageable) and then called Orkin to get a technician here to verify that our treatments were effective. The technician we had check our apartment said the problem was not at all bad and he felt uncomfortable trying to recommend the full $600 treatment plan because we were keeping them contained and effectively treating them. He said plenty of people had eradicated bedbugs on their own and he was confident that was the case with our apartment. Said technician then went to management to get details on a discount should we choose to go along with the treatment. We then get a call from management telling us they have scheduled an appointment with their own technician to verify that the bedbug problem wasn't bad enough to require immediate professional treatment (at their cost), and we agreed (originally they wanted to spray our apartment immediately, but seeing as how we all work a lot, we didn't have the time to prepare and we weren't comfortable with a treatment we hadn't requested and didn't know anything about). He was scheduled to come 11/21 (no time given by management) and no one ever came to our apartment to check, and if they had there was no note left to inform us. What we did receive were letters telling us that they intended to access our apartment and we have 48 hours to prepare for treatment. Not only is this too little time to prepare for a treatment, but we never consented to the treatment unless an inspection was done, and management has already told us they don't intend to cover the cost. They have also engaged in gaslighting (having changed their story about our technician three times) and stonewalling, lying about what we have told them and how we've approached them to place blame on us, and refused to negotiate with us a proper approach to this situation.

From Date IP Address Response

Agent Date Response
SYSTEM Dec 13, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Nov 30, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: November 29, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Nov 30, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Nov 29, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Nov 25, 2014 Delivery Estimate: The complaint notice sent to Boonee Williamson Lakeside Landing Tacoma, Washington should have arrived or will arrive within 24 hours.

SYSTEM Nov 22, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 28, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-5196 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Nov 22, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Boonee Williamson
1414 S Mildred St.
Tacoma, Washington 98465

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM Nov 22, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-5196.

SYSTEM Nov 22, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Nov 22, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Nov 22, 2014 An email confirmation was sent to the tenant at 11-22-2014 14:41:31. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Nov 22, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed Bugs and Harassment has been filed pertaining to 23-5196 or Boonee Williamson located in Tacoma, Washington 98465. Case is pending mailing confirmation.

SYSTEM Nov 22, 2014 Complaint 23-5196 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.