Landlord Complaint Record: #23-5360

Lake Tivoli Apartments    |    Penny S. Allen    |    Kissimmee    ,    Florida 34741    Landlord Complaint 23-5360

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-5360 Filing Date : Dec 30, 2014
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments

upload Kept Private RPA Mailing Center Jan 15, 2015 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Penny S. Allen RENTER : Kept Private
Property Name : Lake Tivoli Apartments      
Address : 851 Lake Tivoli Blvd Address : Kept Private
City, State - Zip : Kissimmee, Florida - 34741. City, State - Zip : Kissimmee, Florida - 34741.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Flea Infestation
Fair Resolution according to renter :
  1. Adjustment Of Rent For Time Uninhabitable.

Address               :   
City, State - Zip   :   , - .


We moved into the Apartment on 12/22/14. After being there for the day, unpacking the kitchen and cooking, my wife notice multiple bites on her ankles. After future examination she notice the fleas biting through her socks. After leaving the apartment for about an hour and coming back we noticed ticks as well on one of our moving boxes. On 12/23 we woke up, and the fleas were hopping around on our bed sheets. So we reported it to the leasing office. Later that day after they sent the exterminator to come to fumigate, I found a tick in private areas of my body. Our cousin, who also stays with us, has multiple flea bites on his body. We left for Christmas vacation on December 24th when we got back on the 27th fleas immediately attached to my wife and she couldn't even go to the store without fleas accompanying her. So she vacuumed and used borax to somehow alleviate the problem. After she came to pick me up that night we went and grabbed some food and went back to the apartment thinking that it would be better only to find that we couldn't even have a meal without fleas trying to get some too. At that point on 12/27 is when we decided to vacate the apartment leaving a message stating that we were going to withhold the rent until the issue was resolved. It wasn't until we got back on 12/29/14 to talk with the property manager that we were told that all they could suggest is for us to go buy multiple over the counter items and to vacuum persistently until the exterminator could come again on 12/30/14 and that they would not abate the rent or reimburse us for anything we had already done. After all of that only then did the Property Manager say "...we could have put you in a model." After the money was spent, and after they said they would not abate the rent.

From Date IP Address Response
Landlord Jan 20, 2015 Offer an Alternative Resolution.

Agent Date Response
SYSTEM Feb 2, 2015 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.

SYSTEM Jan 26, 2015 Final Review Period: The landlord has offered a alternate resolution that has not been refused or changed by the tenant. This complaint is considered resolved and will be closed if no new updates are made within 7 days. Pending Final Waiting Period.

SYSTEM Jan 23, 2015 Email Reminder Sent to Tenant: The RPA has sent an email reminder to the tenant. Should the tenant not respond it will be assumed that the resolution offered by management was acceptable and the complaint will be closed as resolved.

SYSTEM Jan 23, 2015 No Update From Tenant: The RPA has provided the tenant with 3 days to accept or respond to the alternate solution proposed by management. The tenant has not provided any updates. The RPA is providing a final 3 days for a response.

SYSTEM Jan 21, 2015 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Penny S. Allen, Lake Tivoli Apartments failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.

SYSTEM Jan 21, 2015 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.

SYSTEM Jan 20, 2015 Email Sent to Tenant: The RPA Servers have sent an email to the tenant showing the new proposed resolution offered by the landlord. The tenant has been instructed on how to accept, or reply to the new proposal. Pending update from tenant.

SYSTEM Jan 20, 2015 TENANT RESPONSE DEADLINE: The Tenant is being provided with 3 days to respond to the new proposed resolution.

SYSTEM Jan 20, 2015 ALTERNATIVE RESOLUTION BY LANDLORD: The Landlord; Penny Allen has offered the tenant an alternate resolution. The resolution purposed is: 1. Terminate their with no penalties.

Explanation: This is the first notice I received from the RPA in regard to this matter with a deadline of today. When the resident notified management December 22nd that there were fleas in the apartment it was treated by our pest control company. Over the Christmas week end they went to a hotel and wanted management to pay their $300.00 bill. They came into the office on Monday December 29th stating there were still fleas. We allowed them to stay in our model unit for the next 2 weeks. Once again we had our pest control company treat the apartment. Prior to their transfer into this apartment the unit was painted, maintained, cleaned and the carpets were replaced we didn't understand how it could have had fleas. Our pest control company explained there must have been eggs in the carpet that ended up under the carpet and were hatching. She treated the baseboard area the following week she told the resident they should go back in. In addition to allowing them to stay in the model we offered for them to break their lease with no penalty. Terry came into the office to let us know they were moving out of state at the end of January. We are allowing them to break the lease without penalties.

SYSTEM Jan 20, 2015 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.

SYSTEM Jan 13, 2015 FINAL RESPONSE DEADLINE: A final response deadline has been set for: January 20, 2015 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-5360 is pending final notice and response from landlord.

SYSTEM Jan 13, 2015 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)

SYSTEM Jan 13, 2015 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.

SYSTEM Jan 13, 2015 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.

SYSTEM Jan 11, 2015 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: January 10, 2015 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jan 11, 2015 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jan 10, 2015 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Jan 3, 2015 Delivery Estimate: The complaint notice sent to Penny Allen 23-5360 Kissimmee, Florida should have arrived or will arrive within 24 hours.

SYSTEM Jan 3, 2015 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: January 09, 2015 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-5360 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jan 3, 2015 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Penny Allen
851 Lake Tivoli Blvd
Kissimmee, Florida 34741

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM Jan 3, 2015 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-5360.

SYSTEM Jan 3, 2015 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Jan 3, 2015 Complaint Accepted by RPA and is pending further processing.

SYSTEM Dec 30, 2014 An email confirmation was sent to the tenant at 12-30-2014 13:34:13. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Dec 30, 2014 CONFIRMATION OF COMPLAINT: A complaint about Flea infestation has been filed pertaining to 23-5360 or Penny Allen located in Kissimmee, Florida 34741. Case is pending mailing confirmation.

SYSTEM Dec 30, 2014 Complaint 23-5360 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.