Landlord Complaint Record: #23-5429

Valley Estates Of Mabelvale    |    Monica L. Hale    |    Mabelvale    ,    Arkansas 72103    Landlord Complaint 23-5429

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CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.

Case Number : 23-5429 Filing Date : Jan 15, 2015
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jan 18, 2015 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Monica L. Hale RENTER : Kept Private
Property Name : Valley Estates Of Mabelvale      
Address : 1 Richsmith Cove Address : Kept Private
City, State - Zip : Mabelvale, Arkansas - 72103. City, State - Zip : Mabelvale, Arkansas - 72103.
Phone : Kept Private Phone : Kept Private

Fair Resolution according to renter :
  1. Pay For The Bed Bug Treament

Address               :   
City, State - Zip   :   , - .


In late December of 2014 I called the office to report that I thought I had ticks of fleas in my apartment. I was told that since it was around the holidays, they did not know when they could have pest control come out but they would have pest control come out. My apartment complex is really good about responding to issues so I didn't worry about it because I knew it would be taken care of. On Sunday January 11, 2015, I was changing my son's sheets on his bed and I saw more of what I thought were ticks. A friend of mine told me that they were not ticks they were bed bugs. So I immediately called the office and left a message for maintenance to call me back to see what I could do. He called me back and told me that I could pretreat my son's room because I asked if I could until they could get pest control out. He informed me that he texted the manager and they will have pest control come out. Monday, January 12, 2015 they inspected my apartment. The next day I went into the office to see what they found and what was going to be done. The other associate in the office told me that is was bed bugs. I was also told that Monica, the manager, was gone for the day but will either call me or have me come in the office to talk about it. Wednesday afternoon Monica still had not contacted me so I called the office. She answered the phone. She informed me that I would be responsible for paying 1700 because my apartment was the only one out of the ones they checked that had them. I really don't think this is fair. I didn't purposely bring bed bugs to my apartment and I have not clue as to how they got there.

From Date IP Address Response
Landlord Jan 27, 2015 Explain why you can't accept / Offer Alternative Resolution.

Agent Date Response
SYSTEM Feb 9, 2015 Confirmation Email Sent to Tenant: A confirmation email has been sent to the tenant about the requested case closure.

SYSTEM Feb 9, 2015 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Feb 9, 2015 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.

SYSTEM Feb 9, 2015 CASE DROPPED: As per the tenant's right; they have chosen to drop this case. No further responses will be accepted. The tenant has requested that the RPA drop the case. The tenant has also agreed that their filing fees are forfeited, regardless of their decision to drop the case early.

SYSTEM Feb 9, 2015 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM Feb 9, 2015 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.

SYSTEM Feb 9, 2015 No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed.

SYSTEM Jan 30, 2015 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.

SYSTEM Jan 27, 2015 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates.

SYSTEM Jan 27, 2015 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution.

SYSTEM Jan 27, 2015 LANDLORD UNABLE: According to the response made by Monica Hall, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.

SYSTEM Jan 27, 2015 LANDLORD EXPLANATION: The Landlord Monica Hall cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: The $1,700.00 bid was too high. After we received the bid. We contacted other Pest Control offices to get a better deal. We finally got a good deal of $400.00 and will be out on Friday, January 30th 2015. At this time, the tenant Jerqueta Smith is responsible for paying for the treatment of the bed bugs of $400.00.

SYSTEM Jan 26, 2015 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: January 25, 2015 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jan 26, 2015 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jan 25, 2015 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Jan 18, 2015 Delivery Estimate: The complaint notice sent to Monica Hall 23-5429 Mabelvale, Arkansas should have arrived or will arrive within 24 hours.

SYSTEM Jan 18, 2015 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: January 24, 2015 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-5429 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jan 18, 2015 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Monica Hall
1 Richsmith Cove
Mabelvale, Arkansas 72103

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42362353

SYSTEM Jan 18, 2015 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-5429.

SYSTEM Jan 18, 2015 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Jan 18, 2015 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jan 15, 2015 An email confirmation was sent to the tenant at 01-15-2015 09:58:35. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jan 15, 2015 CONFIRMATION OF COMPLAINT: A complaint about Bed Bugs has been filed pertaining to 23-5429 or Monica Hall located in mabelvale, Arkansas 72103. Case is pending mailing confirmation.

SYSTEM Jan 15, 2015 Complaint 23-5429 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.