Landlord Complaint Record: #23-6119

The Lodge At Mallard Creek    |    The Lodge At Mallard Creek    |    Charlotte    ,    North Carolina 28269    Landlord Complaint 23-6119

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CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.

Case Number : 23-6119 Filing Date : Jul 24, 2015
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : The Lodge At Mallard Creek RENTER : Kept Private
Property Name : The Lodge At Mallard Creek      
Address : 7815 Chelsea Jade Lane Address : Kept Private
City, State - Zip : Charlotte, North Carolina - 28269. City, State - Zip : Charlotte, North Carolina - 28269.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation
Fair Resolution according to renter :
  1. 1. Pay 55$ For Bed Bug Inspection 2. Pay 550$ For Bedbug Treatment

Address               :   3104 Ryan Jay Drive, Apt 835
City, State - Zip   :   Charlotte, North Carolina - 28269.


I recently moved into 3104 Ryan Jay Drive Apt 835, Charlotte, NC 28269 in the mid of june 2015. From the beginning of my stay i was experiencing itching. I thought it is some kind of allergy. Day by day it increased . So recently, i thought it may be due to bugs and i complained about it to the leasing office. They sent a guy for inspection and its confirmed that there are bed bugs. Now they are arranging for the bed bug treatment. And they are saying as per lease agreement ( Bed bugs addendum).i should have informed in the first two days . Since i missed it , they are asking me to pay for both inspection (55$ and heat treatment (550$). I am sure the bugs must be present before i moved in. Also the most recent review about the apartment community says that it has lot of bed bugs problem and the management asks the renter\'s to pay for it. Below is a link for the same I inquired the management to provide me with a report saying that the apartment when rented to me was 100% bed bug free.But They refused to show me any such report.In Wake of their refusal to show me any such report that the apartment was bed bug free when we moved in on June,we kindly request the management to admit their mistake in renting us an apartment that has bed bugs and take care of the charges for inspection and treatment.

From Date IP Address Response

Agent Date Response
SYSTEM Jul 30, 2015 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.

SYSTEM Jul 30, 2015 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Jul 29, 2015 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Jul 29, 2015 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 04, 2015 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-6119 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jul 29, 2015 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
The Lodge At Mallard Creek
7815 Chelsea Jade Lane
Charlotte, North Carolina 28269

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Jul 29, 2015 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-6119.

SYSTEM Jul 29, 2015 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Jul 29, 2015 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jul 24, 2015 The RPA server has sent an initial email complaint notice to The Lodge At Mallard Creek The Lodge At Mallard Creek concerning the Complaint filed by the tenant: Bed Bug Infestation. The email address was provided by the tenant at the time of filing.

SYSTEM Jul 24, 2015 An email confirmation was sent to the tenant at 07-24-2015 17:18:38. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jul 24, 2015 CONFIRMATION OF COMPLAINT: A complaint about Bed Bug Infestation has been filed pertaining to 23-6119 or The Lodge at Mallard Creek located in charlotte, North Carolina 28269. Case is pending mailing confirmation.

SYSTEM Jul 24, 2015 Complaint 23-6119 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.