Landlord Complaint Record: #23-7485

IF Rentals    |    Michelle Johnson    |    Idaho Falls    ,    Idaho 83401    Landlord Complaint 23-7485

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-7485 Filing Date : Sep 29, 2016
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Sep 29, 2016
This picture is to help illustrate the amount of wasps in our apartment

upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Michelle Johnson RENTER : Kept Private
Property Name : IF Rentals      
Address : 610 S. Woodruff Ave Address : Kept Private
City, State - Zip : Idaho Falls, Idaho - 83401. City, State - Zip : Idaho Falls, Idaho - 83401.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Insect Infestation
Fair Resolution according to renter :
  1. Landlord Pay For Pest Control Company To Completely Eliminate Threat Of Wasps
  2. Reimburse tenant for all days/nights that the apartment was unsafe to be in.

Address               :   129 CLUBHOUSE CIR APT 101
City, State - Zip   :   IDAHO FALLS, ID - 83401 4349.


I came home during my lunch period and found a scary amount of wasps in one of the bedrooms in our apartment. I spent 10 minutes in the room with a fly swatter and killed 49 wasps. I called our rental company to see what could be done and 24 hours later they sent someone over who pulled up in a plumbing van. He walked around our apartment for a few minutes, told me he didn\'t know what do, and gave me a can of insect killer then left. The next day the rental company told me that pest control problems are the responsibility of the tenant, per our lease. Wasps are still all over our apartment.

From Date IP Address Response

Agent Date Response
SYSTEM Oct 11, 2016 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.

SYSTEM Oct 11, 2016 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Sep 30, 2016 Delivery Estimate: The complaint notice sent to Michelle Johnson 23-7485 Idaho Falls, Idaho should have arrived or will arrive within 24 hours.

SYSTEM Sep 30, 2016 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 06, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-7485 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Sep 30, 2016 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Michelle Johnson
610 S. Woodruff Ave
Idaho Falls, Idaho 83401

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Sep 30, 2016 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-7485.

SYSTEM Sep 30, 2016 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Sep 30, 2016 Complaint Accepted by RPA and is pending further processing.

SYSTEM Sep 29, 2016 New image uploaded by Tenant.

SYSTEM Sep 29, 2016 The RPA server has sent an initial email complaint notice to Michelle Johnson IF Rentals concerning the Complaint filed by the tenant: Insect Infestation. The email address was provided by the tenant at the time of filing.

SYSTEM Sep 29, 2016 An email confirmation was sent to the tenant at 09-29-2016 01:31:55. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Sep 29, 2016 CONFIRMATION OF COMPLAINT: A complaint about Insect Infestation has been filed pertaining to 23-7485 or Michelle Johnson located in Idaho Falls, Idaho 83401. Case is pending mailing confirmation.

SYSTEM Sep 29, 2016 Complaint 23-7485 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.