Landlord Complaint Record: #23-7941

Koo Mee Hlan, Robert Chan    |    Daly City    ,    California 94015    Landlord Complaint 23-7941

Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page

RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-7941 Filing Date : Feb 6, 2017
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Koo Mee Hlan, Robert Chan RENTER : Kept Private
Property Name :      
Address : 4246 Callan Boulevard Address : Kept Private
City, State - Zip : Daly City, California - 94015. City, State - Zip : Richmond, California - 94804.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Landlord Has Not Returned $1006 In Rent Owed To Tenant.
Fair Resolution according to renter :
  1. Refund Of $1006.45 In Rent Owed To Tenant. Landlord Must Also Provide Proof That Cleaning Of Unit Warranted $235.

Address               :   942 CARLSON BLVD
City, State - Zip   :   RICHMOND, CA - 94804 4632.


Tenants provided the landlord with 30 days notice that they would move out on the 18th of December, 2015 and asked about paying the rent for the 18 days. Koo Mee Hlan replied that tenants could not deduct from rent. Tenants paid full rent $2400 in good faith that landlord would return the amount for the days tenants were not living there for the month of December. Landlord was sent a letter, called, texted, and emailed about the 30 days notice. Landlord has not returned the money despite receiving a certified letter to do so and has charged the tenants $235 for extra cleaning of the apartment (taken from security deposit), even after giving several verbal confirmations that the apartment was in good condition and clean. Landlord says that this is a flat fee from the handyman (and would be more expensive from a licensed handyman) but claims that the cleaning of the oven and windows constitutes a $235 fee.

From Date IP Address Response

Agent Date Response
SYSTEM Feb 8, 2017 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.

SYSTEM Feb 8, 2017 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Feb 6, 2017 Delivery Estimate: The complaint notice sent to Koo Mee Hlan, Robert Chan 23-7941 Daly City, California should have arrived or will arrive within 24 hours.

SYSTEM Feb 6, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Feb 6, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: February 12, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-7941 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Feb 6, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Koo Mee Hlan, Robert Chan
4246 Callan Boulevard
Daly City, California 94015

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Feb 6, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-7941.

SYSTEM Feb 6, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Feb 6, 2017 Complaint Accepted by RPA and is pending further processing.

SYSTEM Feb 6, 2017 An email confirmation was sent to the tenant at 02-06-2017 02:51:39. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Feb 6, 2017 CONFIRMATION OF COMPLAINT: A complaint about Landlord has not returned $1006 in rent owed to tenant. has been filed pertaining to 23-7941 or Koo Mee Hlan, Robert Chan located in Daly City, California 94015. Case is pending mailing confirmation.

SYSTEM Feb 6, 2017 Complaint 23-7941 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.