Landlord Complaint Record: #23-8089

Valley Estates Of Mabelvale    |    Monica L. Hale    |    Mabelvale    ,    Arkansas 72103    Landlord Complaint 23-8089

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Latest Activity :    Response from SYSTEM on Mar 15, 2017.

Case Number : 23-8089 Filing Date : Mar 14, 2017
Investigating Agent : Kept Private Case Disposition : Case Open / Active
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Monica L. Hale RENTER : Kept Private
Property Name : Valley Estates Of Mabelvale      
Address : 1 Richsmith Circle Address : PO Box 5415
City, State - Zip : Mabelvale, Arkansas - 72103. City, State - Zip : Texarkana, Texas - 75505.
Phone : (501) 778-9198 Phone : 5016127651

COMPLAINT : Intentional False Charges
Why Renter Filed :
Fair Resolution according to renter :
  1. Reimbursement For All The Charges I Have Had Since This.

Currently living in Rental : No      Property Type :
Rent : Beds : 0      Address               :   6 RICHSMITH CV # 672
     City, State - Zip   :   MABELVALE, AR - 72103 1694.
Deposit : Baths : 0
Number of People in Household :

Renter has contacted landlord about problem : No     Written Contract : No
Landlord has attempted to resolve problem :     Problem is ongoing :


I became a resident of RichSmith Management, LLC properties, Valley Estates of Mabelvale, July 29, 2015. Coming into my new lease and the loss of my job while on doctors leave, my rent portion through Metropolitan Housing Alliance was $0. The total rent amount was $750.00 for a three bedroom unit. I also started receiving a utility allowance check in the amount of $67.00. Through the apartment complex a tenant has the option to get cable/ internet. October 5, 2015 I made a decision to cancel the cable/ internet package to save money. I wrote Mrs. Hale a letter with the money order to cancel any/ all services. I no longer had cable/ internet and I didn’t hear anything else in reference to it. In March 2016, I did my annual recertification with Metropolitan Housing Alliance. April 20, 2016 I received a rent change notice from my MHA worker Ms. Emma Scott. On this letter it states the total contract rent is $750.00, the housing assistance payments are $750.00 and the utility reimbursement is $67.00 effective 04/01/2016. On August 10, 2016, I received a Notice to Quit that was dated August 8, 2016 a balance due notification with a balance of $392.00. I immediately asked for a ledger showing me what these charges were for, Mrs. Hale refused to give me a copy. Before we went to court she refused to give me a copy, during court her and the lawyers refused to submit a copy and after the court process she refused to give me a copy. I was finally able to get a copy of the ledger after court through Metropolitan Housing Alliance because I had my worker Ms. Scott ask for one. After Mrs. Hale learned of this she sent them an email (that I have a copy of) telling them they gave me the ledger against her wishes. Also, she never faxed them a copy of the ledger with a $0 balance. Mrs. Hale told Ms. Scott that she told the judge she had to adjust the balance. I have a letter from Ms. Scott of Metropolitan Housing Alliance with this statement. I also have the transcript that I paid for through court that shows Mrs. Hale NEVER stated this. Coupons that are used to pay the rent, she put one in my mailbox that did not work which stopped me from being able to pay my portion of the rent. Mrs. Hale knew that she was being a bully and being malicious with these charges.

From Date IP Address Response

Agent Date Response
SYSTEM Mar 15, 2017 Delivery Estimate: The complaint notice sent to Monica L. Hale 23-8089 Mabelvale, Arkansas should have arrived or will arrive within 24 hours.

SYSTEM Mar 15, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 21, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8089 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Mar 15, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Monica L. Hale
1 Richsmith Circle
Mabelvale, Arkansas 72103

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Mar 15, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8089.

SYSTEM Mar 15, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Mar 15, 2017 Complaint Accepted by RPA and is pending further processing.

SYSTEM Mar 14, 2017 An email confirmation was sent to the tenant at 03-14-2017 17:34:34. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Mar 14, 2017 CONFIRMATION OF COMPLAINT: A complaint about Intentional False Charges has been filed pertaining to 23-8089 or Monica L. Hale located in Mabelvale, Arkansas 72103. Case is pending mailing confirmation.

SYSTEM Mar 14, 2017 Complaint 23-8089 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.