Landlord Complaint Record: #23-8295

The Lantern At Lake Highlands    |    Yolanda    |    Dallas    ,    Texas 75243    Landlord Complaint 23-8295

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-8295 Filing Date : May 7, 2017
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Yolanda RENTER : Kept Private
Property Name : The Lantern At Lake Highlands      
Address : 9505 Royal Ln Address : Kept Private
City, State - Zip : Dallas, Texas - 75243. City, State - Zip : Dallas, Texas - 75243.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation
Fair Resolution according to renter :
  1. 1. End Lease And Refund Deposit 2. Reimburse For RPA Fees 3. Reimburse Items Purchased To Treat The Bed Bugs.

Address               :   9505 Royal Ln Apt 2155
City, State - Zip   :   Dallas, Texas - 75243.


On April 29th 2017 we signed our lease. Right before signing we did a walkthrough of the apartment and noticed two bugs crawling on a loft wall. We thought they were cockroaches. We had never had bedbugs before. We even went that day to buy a can of Raid, which I still have a receipt for, and sprayed the apartment. The following day we moved in and setup our furniture That night I fell asleep upstairs. On May 1st we saw bugs under the covers of our daughter\\\'s bed in the loft. We still thought they were cockroaches.. On May 2nd we went to buy bait traps for them, which again we have a receipt for and I also developed a welt on my neck. I started to think there was a more serious problem and brought everything downstairs except for the bed. As I started to go through it, I found more of these bugs hiding only in boxes that were up there. On May 3rd I began to do research. Using the bugs that I had collected, I realized they were bed bugs and developed two more welts on my arm. I took the bedbugs in a bag, which I have pictures of, and showed them to the front office. Pest control was contacted. However to my surprise I was told he would not be able to come to our apartment until May 9th. If that were not enough the manager said that if we paid to get it done sooner it would be at our own expense. Frustrated, we purchased a gallon of a product called EcoRaider and had it sent next day air. That night my husband started to develop welts on his head. On May 4th we were exhausted and worried. I called in crying to the agent that leased us the apartment. He apologized and is the only one that has done so. When my husband got home from work we started to throw furniture away because there was not enough of the pesticide for everything. We threw away our daughter\\\'s bed and a futon that was downstairs. In our inspection we only found 5 bedbugs on our daughters bed and 3 on ours, but had seen them throughout the apartment. On May 5th my husband went into the office to speak with the manager but she was out for the day and was given a corporate phone number. He called and left a message. Right now 4 of us are sleeping on one bed that was sprayed and covered with mattress protectors. Today on May 6th our daughters have begun to develop welts. We have pictures of just about everything mentioned in this complaint.

From Date IP Address Response

Agent Date Response
SYSTEM May 22, 2017 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.

SYSTEM May 22, 2017 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM May 9, 2017 Delivery Estimate: The complaint notice sent to Yolanda 23-8295 Dallas, Texas should have arrived or will arrive within 24 hours.

SYSTEM May 9, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 15, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8295 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM May 9, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM May 9, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8295.

SYSTEM May 9, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM May 9, 2017 Complaint Accepted by RPA and is pending further processing.

SYSTEM May 7, 2017 CONFIRMATION OF COMPLAINT: A complaint about Bed Bug Infestation has been filed pertaining to 23-8295 or Yolanda located in Dallas, Texas 75243. Case is pending mailing confirmation.

SYSTEM May 7, 2017 Complaint 23-8295 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.