Landlord Complaint Record: #23-8338

Mosaic    |    Sherry Wong/Incentive Properties/Allen Vamos    |    Altamonte Springs    ,    Florida 32750    Landlord Complaint 23-8338

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CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.

Case Number : 23-8338 Filing Date : May 16, 2017
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Sherry Wong/Incentive Properties/Allen Vamos RENTER : Kept Private
Property Name : Mosaic      
Address : 217 N. Westmonte Drive #1005 Address : Kept Private
City, State - Zip : Altamonte Springs, Florida - 32750. City, State - Zip : Longwood, Florida - 32750.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Landlord Breaching Contract/Condo Possibly Filled With Mold
Fair Resolution according to renter :
  1. Have Mold Inspector Come And Inspect The Unit
  2. Have AC Ducts Cleaned and Sanitized
  3. Remove Maintenance Charge as Property Manager sent the wrong vendor. She did not adhere to what my complaint was.

Address               :   3599 CONROY RD APT 933
City, State - Zip   :   ORLANDO, FL - 32839 2464.


On 05/14/2017, I had placed a work order to have the AC Unit Cleaned because my toddler and I have been having adverse reactions. I believe there has been a build up of mold or sometime of contaminant that is causing us to get sick. On 05/16/2017, Incentive Properties sent an AC vendor who stayed briefly for 5 minutes to check if the unit was functioning. He basically said that there services do not clean or sanitize the AC unit. He recommended that I relay that back to the Property Manager. In email, I have communicated that I have found several vendors that will clean and sanitize the unit and will treat mold spores or any contaminants. The Owner initially refused, then offered only $150. As an owner, he is responsible for paying for the maintenance on the AC Unit. He has no fulfilled his obligation with doing so. In addition, the Property Manager has charged me the fee of $98 based on the findings that the AC unit was functioning, although that is not what my complaint was about. Please see screen shot of the communication.

From Date IP Address Response

Agent Date Response
SYSTEM May 19, 2017 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.

SYSTEM May 19, 2017 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM May 18, 2017 Delivery Estimate: The complaint notice sent to Sherry Wong/Incentive Properties/Allen Vamos 23-8338 Altamonte Springs, Florida should have arrived or will arrive within 24 hours.

SYSTEM May 18, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM May 18, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 24, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8338 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM May 18, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Sherry Wong/Incentive Properties/Allen Vamos
217 N. Westmonte Drive #1005
Altamonte Springs, Florida 32750

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM May 18, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8338.

SYSTEM May 18, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM May 18, 2017 Complaint Accepted by RPA and is pending further processing.

SYSTEM May 16, 2017 The RPA server has sent an initial email complaint notice to Sherry Wong/Incentive Properties/Allen Vamos Mosaic concerning the Complaint filed by the tenant: Landlord Breaching Contract/Condo Possibly Filled With Mold. The email address was provided by the tenant at the time of filing.

SYSTEM May 16, 2017 An email confirmation was sent to the tenant at 05-16-2017 21:13:35. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM May 16, 2017 CONFIRMATION OF COMPLAINT: A complaint about Landlord Breaching Contract/Condo Possibly Filled With Mold has been filed pertaining to 23-8338 or Sherry Wong/Incentive Properties/Allen Vamos located in Altamonte Springs, Florida 32750. Case is pending mailing confirmation.

SYSTEM May 16, 2017 Complaint 23-8338 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.