Landlord Complaint Record: #23-8404

Steven Anthony    |    Boston    ,    Massachusetts 02128    Landlord Complaint 23-8404

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-8404 Filing Date : Jun 1, 2017
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Jun 1, 2017
Messages back and forth to landlord 5/9/17 3 of 3

upload Kept Private Renter Jun 1, 2017
Messages back and forth to landlord 5/9/17 2 of 3

upload Kept Private Renter Jun 1, 2017
Messages back and forth to landlord 5/9/17 1of 3

upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Steven Anthony RENTER : Kept Private
Property Name :      
Address : 105 Eutaw St. Address : Kept Private
City, State - Zip : Boston, Massachusetts - 02128. City, State - Zip : Saint Albans, Vermont - 05478.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit Problems
Fair Resolution according to renter :
  1. Refund Full $300 Deposit

Address               :   105 EUTAW ST APT 3
City, State - Zip   :   BOSTON, MA - 02128 2546.


Our lease ended May 1, 2017, and we left the premises April 12. Steve, our landlord was not available the day we left, but we had given plenty of notice when we were leaving. On May 9, we asked when we would get out deposit mailed back to us, and were informed that we would not be receiving the full deposit because the stove and ceiling fan were dirty. We were told a \"cleaning lady\" would have to be hired before new tenants moved in June 1. The lease clearly states that normal wear and tear is not cause for not receiving the entire deposit back. We tried to reason with Steve, and point out Massachusetts law, and the written lease stating that we should be receiving the full $300 deposit because we did not cause any damage to the property. At this point he refused to speak to us any further. I will also point out that landlords are required to return the deposit back to the former tenant within 30 days of the end of the lease, and being June 1st, we still have not received our security deposit after the full month of May. Despite there being multiple safety issues with the building at 105 Eutaw Street in Boston, we gave him the benefit of the doubt due to his so called busy schedule. These issues included no faucet in the bathroom for two weeks, a bedroom window not being able to open, the unsafe back porch stairs never being cleared during a snow storm, and when our washing machine broke due to improper installation, Steve said not to use it, and he left the country for over a month without giving us any solution for repair. Steve tried to tell us that he was being punished for giving us a chance, and claimed he has documentation proving we tried to break out lease. However, we only had an in person discussion with him, letting him know that our finances were tight, and in the future it might come to us having to leave, and asked what our options were. We always paid rent in full on time throughout the year. We are entitled to our full $300 deposit back, and not fall victim to a landlord that attempts to take advantage of his tenants.

From Date IP Address Response

Agent Date Response
SYSTEM Jun 7, 2017 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.

SYSTEM Jun 7, 2017 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Jun 3, 2017 Delivery Estimate: The complaint notice sent to Steven Anthony 23-8404 Boston, Massachusetts should have arrived or will arrive within 24 hours.

SYSTEM Jun 3, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Jun 3, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 09, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8404 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jun 3, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Steven Anthony
105 Eutaw St.
Boston, Massachusetts 02128

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Jun 3, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8404.

SYSTEM Jun 3, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Jun 3, 2017 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jun 1, 2017 New image uploaded by Tenant.

SYSTEM Jun 1, 2017 New image uploaded by Tenant.

SYSTEM Jun 1, 2017 New image uploaded by Tenant.

SYSTEM Jun 1, 2017 An email confirmation was sent to the tenant at 06-01-2017 20:13:04. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jun 1, 2017 CONFIRMATION OF COMPLAINT: A complaint about Deposit Problems has been filed pertaining to 23-8404 or Steven Anthony located in Boston, Massachusetts 02128. Case is pending mailing confirmation.

SYSTEM Jun 1, 2017 Complaint 23-8404 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.