Landlord Complaint Record: #23-8636

Bardstown Farms    |    Anna - Site Manager    |    Bardstown    ,    Kentucky 40004    Landlord Complaint 23-8636

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CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.

Case Number : 23-8636 Filing Date : Jul 20, 2017
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Anna - Site Manager RENTER : Kept Private
Property Name : Bardstown Farms      
Address : 200 N. Aspen Drive Address : Kept Private
City, State - Zip : Bardstown, Kentucky - 40004. City, State - Zip : Bardstown, Kentucky - 40004.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Will Not Pay For Bed Bug Treatment
Fair Resolution according to renter :
  1. I Would Like My Apartment Treated At No Cost To Me Since I Did Not Bring In The Bed Bugs.

Address               :   202 ASPEN DR
City, State - Zip   :   BARDSTOWN, KY - 40004 1915.


I have lived at Bardstown Farms apartments for nearly 14 years. On Sunday, May 28th, I found a dead bed bug while I was changing my sheets. It was Memorial Day weekend so no one was in the office but I called and left a message. I took my bedroom apart checking inside of the dresser drawers, closets, box springs and every place I could think and found no other evidence. I also checked the rest of the apartment to be sure. On Wednesday, May 31st, Homeland\\\'s bug guy came and checked everything too and could not find any evidence either. I told him all the furniture and decor I own I have had for several years so there\\\'s no way I brought it in. I told him the only thing different was I got rid of my landline phone and unplugged it from the jack in the wall that my bed rests up against. He said that it probably couldn\\\'t have come in through there but I had my doubts. Since that time I have been doing periodic checks of the room. Almost two months later, on Tuesday, July, 11, I found a live bed bug on that same phone jack behind the bed. I picked it up and it popped between my fingers and it had blood in it. I had my suspicions that they were coming from maybe another apartment through that phone jack so I taped it over in packing tape. I called Homeland again and the bug guy came out on Friday, July 14, and did a complete inspection of my apartment and, again, found no evidence. He took some of the tape off the phone jack and put two glue traps under it. It was all clear until the morning of Sunday, July 16, when I found a bed bug in the glue trap under that very same phone jack. I taped it all back up solid and bought some glue traps to but under my bed legs to make me feel safer sleeping. Since that time, I have seen no other bugs or activity. I called Homeland on the Monday after and told them about it. They said I had some kind of beg bug clause in my lease and I would have to pay for it to be treated and that I should \\\"get on it\\\". I do not think I am responsible for this because they are coming in through only one place in the wall and there has been no activity or signs anywhere else.

From Date IP Address Response

Agent Date Response
SYSTEM Jul 20, 2017 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.

SYSTEM Jul 20, 2017 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Jul 20, 2017 An email confirmation was sent to the tenant at 07-20-2017 02:27:45. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jul 20, 2017 CONFIRMATION OF COMPLAINT: A complaint about Will Not Pay for Bed Bug Treatment has been filed pertaining to 23-8636 or Anna - Site Manager located in Bardstown, Kentucky 40004. Case is pending mailing confirmation.

SYSTEM Jul 20, 2017 Complaint 23-8636 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.