Landlord Complaint Record: #23-8719

Cherry Creek Greens Apartments    |    Deborah    |    Denver    ,    Colorado 80231    Landlord Complaint 23-8719

Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page

WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.

Case Number : 23-8719 Filing Date : Aug 5, 2017
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Deborah RENTER : Kept Private
Property Name : Cherry Creek Greens Apartments      
Address : 10225 E Girard Ave Address : Kept Private
City, State - Zip : Denver, Colorado - 80231. City, State - Zip : Denver, Colorado - 80231.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Cockroach Infestation
Fair Resolution according to renter :
  1. I Want An Different Company To Come Into My Apartment An Actually Exterminate The Bug Problems I Have Been

Address               :   10225 E GIRARD AVE APT K206
City, State - Zip   :   DENVER, CO - 80231 5511.


Since July of 2016 I have had to deal with bugs in my apartment. First it was bed bugs which started again in July of 2016, for 5 months I along with my children had to live out of garbage bags and sleep on air mattresses. Finally a different company (not stericlean) came in and took care of that problem. Then in June of 2017 roaches appeared in my apartment. For several weeks \"Stericlean\" would come in and \"spray\" for these roaches. A week before July 4th the roaches were still in my apartment, it was requested that a different company be used due to the unsuccessful treatments from Stericlean in the past (both with the bed bugs and now roaches). A new company was not brought in, however the office did comply to bring Stericlean in before 7/11/17 after I stated that having me live in an apartment with vermon that carries disease is not only unsanitary but also a severe health risk. No bugs were seen until July 27th two large roaches again were in my apartment, a request was put in for Stericlean to return and yet again spray the apartment. Each time a request has been put in, the apartment has been prepped (taking hours out of my days) and this past date they were supposed to spray nothing happened. I had asked the individual at the front office if Stericlean had come by and treated my apartment and I was told \"yes\". However when I entered my apartment the cupboards were still closed and no receipt was left stating they had treated my apartment. Tonight I saw yet another roach in my kitchen, proving to me Stericlean did not do their job. The past year living in this bug infested apartment has been completely out of line, I pay my rent on time every month and yet I have to live with disgusting bugs???? I want a different company that actually can get the job done right the first time to treat my apartment. Dismantling my kitchen and bathrooms every week is absolutely unacceptable and living with bugs that carry disease and other health hazards is absolutely unacceptable as well. Stericlean has NEVER accomplished anything in m y apartment in regards to eliminating any pest situation and I do not want to continue living in this filth and shouldn\'t have to.

From Date IP Address Response

Agent Date Response
SYSTEM Aug 5, 2017 LANDLORD UNWILLING TO COOPERATE: The tenant has requested that the complaint be closed due to the landlord, {Landlord Name}, unwillingness to cooperate.

SYSTEM Aug 5, 2017 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Aug 5, 2017 An email confirmation was sent to the tenant at 08-05-2017 04:27:37. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Aug 5, 2017 CONFIRMATION OF COMPLAINT: A complaint about Cockroach infestation has been filed pertaining to 23-8719 or Deborah located in Denver, Colorado 80231. Case is pending mailing confirmation.

SYSTEM Aug 5, 2017 Complaint 23-8719 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.