Landlord Complaint Record: #23-8812

Lionsgate Apartments    |    Parker    |    Lincoln    ,    Nebraska 68504    Landlord Complaint 23-8812

Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page

CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.

Case Number : 23-8812 Filing Date : Aug 23, 2017
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Parker RENTER : Kept Private
Property Name : Lionsgate Apartments      
Address : 5105 Vine Street Address : Kept Private
City, State - Zip : Lincoln, Nebraska - 68504. City, State - Zip : Lincoln, Nebraska - 68504.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Property Vacancy Processing Fees
Fair Resolution according to renter :
  1. Refund Of Excessive $50 X2 Property Vacancy Processing Fees
  2. High rent for very small worn out apartment
  3. Reduce excessive property vacancy fees and rent for future tenants

Address               :   5115 VINE ST APT 116
City, State - Zip   :   LINCOLN, NE - 68504 3371.


Worked with Lionsgate to rent an apartment in late May then sale of home fell through and had to cancel. After another offer on sale of home a month later Lionsgate/Richdale allowed me to use $180.00 initial fee to rent the same apartment that was still available. Set up electricity, Internet and renter\'s insurance per the documents provided during first meeting in May. Worked with Adam mostly over the phone - no additional review of details of rental or lease until 7/1/2017. Adam informed by phone all was good to go. Confusion over needing to have my adult son sign a lease - all taken care of and lease signed by 7/1/2017. Moved in 7/8/2017. I received a bill from NWP Services Corporation for $59.52 on 8/12/2017 dated 8/10/2017 for gas from 7/1/2017 through7/13/2017. Gas due was $9.52 and $50.00 for Property Vacancy Fees. Contacted Megan in Property Management office (Vine Street) on Sunday 8/20/2017. Megan explained it was in the lease that this would be charged when gas was not put in my name. I explained that I thought the paperwork listed either/or Black Hills or Lincoln Electric - I am new to this area and understood that for utilities I could sign up with either one of them - was not clear on the paperwork that one was gas and one was electric. Megan explained that it was clearly told to me when I signed the lease, she would print it off for me where I signed.... broken record and very irritating but I get it that it is her job (I\'ve had a job like that before so I really get the broken record thing!). I did not understand I needed to sign up for both Black Hills and Lincoln Electric. I am signed up now but will have another billing cycle that I need to pay the $50.00 again. The $50.00 is excessive and absurd. Can\'t possibly cost them $50.00 in administration fees to manage this. The issue was not that I could not or would not pay it. This bill is paid. It was not clear to me that I needed to sign up for both. I am also concerned that other people with limited income would be charged this -- no wonder there are so many people struggling to have a roof over their head. I can see charging a $10.00 fee for not getting gas transferred into the tenant\'s name but gosh - $50.00 is my groceries for the week. It\'s also very discouraging that I am paying close to a mortgage payment of my 4500 square foot home for a small two bedroom apartment, two garages (I had three) and use of the apartment workout room.

From Date IP Address Response

Agent Date Response
SYSTEM Oct 28, 2017 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.

SYSTEM Oct 28, 2017 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Aug 24, 2017 Delivery Estimate: The complaint notice sent to Parker 23-8812 Lincoln, Nebraska should have arrived or will arrive within 24 hours.

SYSTEM Aug 24, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 30, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8812 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Aug 24, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
5105 Vine Street
Lincoln, Nebraska 68504

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Aug 24, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8812.

SYSTEM Aug 24, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Aug 24, 2017 Complaint Accepted by RPA and is pending further processing.

SYSTEM Aug 23, 2017 An email confirmation was sent to the tenant at 08-23-2017 04:08:53. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Aug 23, 2017 CONFIRMATION OF COMPLAINT: A complaint about Property Vacancy Processing Fees has been filed pertaining to 23-8812 or Parker located in Lincoln, Nebraska 68504. Case is pending mailing confirmation.

SYSTEM Aug 23, 2017 Complaint 23-8812 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.