Landlord Complaint Record: #23-8995

Carriage Place Apartments    |    Michelle White    |    Denver    ,    Colorado 80237    Landlord Complaint 23-8995

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CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.

Case Number : 23-8995 Filing Date : Oct 2, 2017
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Oct 3, 2017
This shows the water in the dishwasher that would not drain and was smelling up our apartment. This was never fixed, even after numerous service requests and emails to management.

upload Kept Private Renter Oct 3, 2017
This shows the upstairs bedroom door falling of the hinges

upload Kept Private Renter Oct 3, 2017
This is one of the pictures that I showed to the manager when we had to clean the apartment ourselves when we moved in.

upload Kept Private Renter Oct 3, 2017
This shows the black water coming from our downstairs bathtub

upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Michelle White RENTER : Kept Private
Property Name : Carriage Place Apartments      
Address : 4900 S. Ulster Street Address : Kept Private
City, State - Zip : Denver, Colorado - 80237. City, State - Zip : Highlands Ranch, Colorado - 80130.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Failure To Maintain Habitable Premises
Fair Resolution according to renter :
  1. Allow Carriage Place To Keep Our Deposits Totalling $600.00 With No Further Charges Or Penalties

Address               :   4900 S ULSTER ST APT 8-107
City, State - Zip   :   DENVER, CO - 80237 2890.


Carriage Place rented us an apartment that was unlivable. We had to clean scum from the entire apartment, and we took photos and notified management. The handrails to the stairs were loose and doors were falling off of the hinges. We placed a maintenance request, and were told by management that we were not a priority to fix these issues, even though my handicapped mother was visiting. Black water was coming out of our faucets, and we placed service requests and received no replies. Kristin left messages for Simpson Property and the Health Department and never received replies. Kristin spoke with Michelle and expressed concern for their health and safety because she and John are trying to conceive. Michelle stated that she did not know when this could be fixed. She offered to let us out of our lease because of all of the issues we were having. Fortunately, the water heater was replaced and this fixed the issue. Then the dishwasher was not draining and it started to smell up the apartment with stale water and bacteria. The dishwasher was never fixed nor replaced, even after several service requests going on for months. Michelle offered again to break the lease with no penalties due to the condition of the apartment. We took this offer and cleaned the apartment, including having professional carpet cleaners arrive the day before our move-out inspection. Katelyn Wade performed our move-out inspection, stating that the apartment was “pristine.” We all signed a move-out inspection form stating that the apartment was in good condition, and she stated we would receive our security deposit back. We then received a letter from Katelyn stating that due to heavy pet urine throughout the home, the carpets had to be replaced. They are taking our deposits in the amount of $600.00 and charging us an additional $1000.77 and threatening to ruin our credit. We have officially disputed this charge because the apartment was not habitable for months, and because our cat was not allowed in the entire home. According to Colorado law, we could counter Carriage Place under statute §38-12-501 through 511 for failure to repair and maintain the rental, as well as failure to maintain a habitable premises by not fixing plumbing in a timely manner, not keeping stairways and railings maintained and in good repair, and other recorded issues. Our counter-offer is to allow Carriage Place to keep our deposits to replace the carpet in the second bedroom with no further charges.

From Date IP Address Response

Agent Date Response
SYSTEM Nov 2, 2017 Case has been closed by Tenant request. Tenant is pursuing further legal action.

SYSTEM Nov 2, 2017 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Oct 3, 2017 New image uploaded by Tenant.

SYSTEM Oct 3, 2017 New image uploaded by Tenant.

SYSTEM Oct 3, 2017 New image uploaded by Tenant.

SYSTEM Oct 3, 2017 New image uploaded by Tenant.

SYSTEM Oct 3, 2017 Delivery Estimate: The complaint notice sent to Michelle White 23-8995 Denver, Colorado should have arrived or will arrive within 24 hours.

SYSTEM Oct 3, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Oct 3, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 09, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8995 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Oct 3, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Michelle White
4900 S. Ulster Street
Denver, Colorado 80237

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Oct 3, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8995.

SYSTEM Oct 3, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Oct 3, 2017 Complaint Accepted by RPA and is pending further processing.

SYSTEM Oct 2, 2017 The RPA server has sent an initial email complaint notice to Michelle White Carriage Place Apartments concerning the Complaint filed by the tenant: Failure To Maintain Habitable Premises. The email address was provided by the tenant at the time of filing.

SYSTEM Oct 2, 2017 An email confirmation was sent to the tenant at 10-02-2017 20:45:26. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Oct 2, 2017 CONFIRMATION OF COMPLAINT: A complaint about Failure to Maintain Habitable Premises has been filed pertaining to 23-8995 or Michelle White located in Denver, Colorado 80237. Case is pending mailing confirmation.

SYSTEM Oct 2, 2017 Complaint 23-8995 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.