Landlord Complaint Record: #23-9219

Truckee River Terrace Apartments    |    Kaitlin Mcgrane (Assistant Manager), Melodie    |    Reno    ,    Nevada 89503    Landlord Complaint 23-9219

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CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.

Case Number : 23-9219 Filing Date : Nov 29, 2017
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Kaitlin Mcgrane (Assistant Manager), Melodie RENTER : Kept Private
Property Name : Truckee River Terrace Apartments      
Address : 501 W. 1st Street Address : Kept Private
City, State - Zip : Reno, Nevada - 89503. City, State - Zip : RENO, Nevada - 89503.
Phone : Kept Private Phone : Kept Private

COMPLAINT : During A Work Order, Maintenance Allegedly Found Bed Bugs In My Unit # 429
Fair Resolution according to renter :
  1. Landlord To Pay Full Amount For All Treatments Needed To Remove Or Prevent Bed Bugs From Entering My Apartment

Address               :   501 W. 1ST STREET APT # 429
City, State - Zip   :   RENO, Nevada - 89503.


On Tuesday 11/28 i was notified via a letter, that during a work order, maintenance allegedly found bed bugs in my unit # 429. Prior to the maintenance man coming into my apartment, i saw no evidence of any bugs. Upon receiving the notice that there was a bed bug in my apartment i checked the website and found a complaint by another resident that they have a bed bug infestation in their apartment. Upon the notice and my searching for bugs I only found one dead bug in the area where the maintenance man was working. There is no evidence of any other bugs in my apartment. I have checked my bed thoroughly and i see no evidence of any bugs.

From Date IP Address Response

Agent Date Response
SYSTEM Nov 30, 2017 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.

SYSTEM Nov 30, 2017 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Nov 30, 2017 Delivery Estimate: The complaint notice sent to Kaitlin Mcgrane (Assistant Manager), Melodie 23-9219 Reno, Nevada should have arrived or will arrive within 24 hours.

SYSTEM Nov 30, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Nov 30, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: December 06, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-9219 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Nov 30, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Kaitlin Mcgrane (Assistant Manager), Melodie
501 W. 1st Street
Reno, Nevada 89503

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Nov 30, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-9219.

SYSTEM Nov 30, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Nov 30, 2017 Complaint Accepted by RPA and is pending further processing.

SYSTEM Nov 29, 2017 The RPA server has sent an initial email complaint notice to Kaitlin Mcgrane (Assistant Manager), Melodie Truckee River Terrace Apartments concerning the Complaint filed by the tenant: During A Work Order, Maintenance Allegedly Found Bed Bugs In My Unit # 429. The email address was provided by the tenant at the time of filing.

SYSTEM Nov 29, 2017 An email confirmation was sent to the tenant at 11-29-2017 07:54:52. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Nov 29, 2017 CONFIRMATION OF COMPLAINT: A complaint about During a work order, maintenance allegedly found bed bugs in my unit # 429 has been filed pertaining to 23-9219 or Kaitlin Mcgrane (Assistant Manager), Melodie located in Reno, Nevada 89503. Case is pending mailing confirmation.

SYSTEM Nov 29, 2017 Complaint 23-9219 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.