Landlord Complaint Record: #23-9415

Katarina Ryan    |    Glendale    ,    California 91212    Landlord Complaint 23-9415

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CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.

Case Number : 23-9415 Filing Date : Jan 17, 2018
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Katarina Ryan RENTER : Kept Private
Property Name :      
Address : 3320 Henrietta Avenue Address : Kept Private
City, State - Zip : Glendale, California - 91212. City, State - Zip : Glendale, California - 91201.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Security Deposit Refund
Fair Resolution according to renter :
  1. Additional $1300 Refund

Address               :   4515 AVOCADO ST
City, State - Zip   :   LOS ANGELES, CA - 90027 2001.


I am a tenant who recently vacated a property owned by Katarina Ryan in Los Angeles, California (4515 Avocado Street Los Angeles, CA 90027). My move out date was Monday December 18th, 2017. A partial refund of my security deposit was postmarked on Friday, January 13, 26 calendar dates after our official move out date. According to the California Department of Consumer Affairs, State Law clearly states that a landlord has only 21 calendar days to issue a security deposit refund, after which the landlord must return the full amount of the deposit. In earlier emails, Katarina Ryan acknowledged her understanding of this law, and yet disregarded it anyway.

From Date IP Address Response

Agent Date Response
SYSTEM Jan 23, 2018 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.

SYSTEM Jan 23, 2018 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Jan 18, 2018 Delivery Estimate: The complaint notice sent to Katarina Ryan 23-9415 Glendale, California should have arrived or will arrive within 24 hours.

SYSTEM Jan 18, 2018 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Jan 18, 2018 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: January 24, 2018 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-9415 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jan 18, 2018 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Katarina Ryan
3320 Henrietta Avenue
Glendale, California 91212

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Jan 18, 2018 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-9415.

SYSTEM Jan 18, 2018 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Jan 18, 2018 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jan 17, 2018 The RPA server has sent an initial email complaint notice to Katarina Ryan concerning the Complaint filed by the tenant: Security Deposit Refund. The email address was provided by the tenant at the time of filing.

SYSTEM Jan 17, 2018 An email confirmation was sent to the tenant at 01-17-2018 21:14:38. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jan 17, 2018 CONFIRMATION OF COMPLAINT: A complaint about Security Deposit Refund has been filed pertaining to 23-9415 or Katarina Ryan located in Glendale, California 91212. Case is pending mailing confirmation.

SYSTEM Jan 17, 2018 Complaint 23-9415 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.