Landlord Complaint Record: #23-9717

Mary Gale Apartments    |    Paul Robinson    |    St Joseph    ,    Missouri 64501    Landlord Complaint 23-9717

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-9717 Filing Date : Apr 7, 2018
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Paul Robinson RENTER : Kept Private
Property Name : Mary Gale Apartments      
Address : C/o Mary Gale Apartments Address : Kept Private
City, State - Zip : St Joseph, Missouri - 64501. City, State - Zip : St Joseph, Missouri - 64501.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs, Roaches, Mice
Fair Resolution according to renter :
  1. Heat Treatment To The Apartment, Apartment Sprayed By Certified Bed Bug Exterminator With Followup Treatments

Address               :   
City, State - Zip   :   , - .


An alcoholic man lived in the apartment above us. He was drunk most all the time. (We assume he didn\\\'t live in the cleanest and healthiest of environments). He fell asleep on the couch while smoking and the couch caught fire. He died later that night. When the landlord\\\'s carpenter started tearing out the inside of the apartment in order to remodel, we started having these problems.

From Date IP Address Response

Agent Date Response
SYSTEM Apr 9, 2018 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.

SYSTEM Apr 9, 2018 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Apr 9, 2018 Delivery Estimate: The complaint notice sent to Paul Robinson 23-9717 St Joseph, Missouri should have arrived or will arrive within 24 hours.

SYSTEM Apr 9, 2018 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Apr 9, 2018 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: April 15, 2018 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-9717 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Apr 9, 2018 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Paul Robinson
C/o Mary Gale Apartments
St Joseph, Missouri 64501

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Apr 9, 2018 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-9717.

SYSTEM Apr 9, 2018 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Apr 9, 2018 Complaint Accepted by RPA and is pending further processing.

SYSTEM Apr 7, 2018 An email confirmation was sent to the tenant at 04-07-2018 21:45:08. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Apr 7, 2018 CONFIRMATION OF COMPLAINT: A complaint about Bed Bugs, roaches, mice has been filed pertaining to 23-9717 or Paul Robinson located in St Joseph, Missouri 64501. Case is pending mailing confirmation.

SYSTEM Apr 7, 2018 Complaint 23-9717 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.