Landlord Complaint Record: #23-9993

The Mansions At Travesia    |    W3 Luxury Homes    |    Austin    ,    Texas 78728    Landlord Complaint 23-9993

Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page

RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-9993 Filing Date : Jul 7, 2018
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : W3 Luxury Homes RENTER : Kept Private
Property Name : The Mansions At Travesia      
Address : 4301 Grand Ave. Parkway Address : Kept Private
City, State - Zip : Austin, Texas - 78728. City, State - Zip : Manor, Texas - 78653.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Holding Me Liable After Move-out Despite Safety Concern
Fair Resolution according to renter :
  1. Termination Of Lease Without Penalty
  2. Negotiation to terminate lease

Address               :   4301 Grand Ave. Parkway Apt 3222
City, State - Zip   :   Austin, Texas - 78728.


The complex boasts about luxury and caring for their tenants when in reality its just falsely misleading people and they have no regard for safety. I was also told in the event of a situation to first call the courtesy officer instead of calling the police directly. The incident that forced me to move involved myself hearing screaming, banging and tossing of objects akin to domestic violence. I called the security officer who went upstairs then came back down directly to me (admitted by the regional officer Jamela to not be protocol) to tell me nothing was wrong. Five minutes later, someone tried to enter my apartment by angrily jerking the door handle then leaving when no one responded. They basically said to me that because there was no police report (despite them specifically telling me NOT to call the police) that there was nothing they could do. On top of that, they also (they being the management staff) they\'re not responsible for providing a safe environment. I do NOT feel safe here. Outside of my incident, there are cops constantly here all the time called on other tenants. They say they\'re smoke free but people smoke weed constantly, you have to send in a million complaints to get anything done and I refuse to be held responsible for a situation outside of my control that they feel isn\'t concerning or threatening my safety. I gave my notice to move out as soon as possible paying the reletting fee with proper notice. I dont want any money I\'ve given back, I just refuse to be liable for this place after my experience here.

From Date IP Address Response

Agent Date Response
SYSTEM Jul 17, 2018 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.

SYSTEM Jul 17, 2018 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Jul 9, 2018 Delivery Estimate: The complaint notice sent to W3 Luxury Homes 23-9993 Austin, Texas should have arrived or will arrive within 24 hours.

SYSTEM Jul 9, 2018 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Jul 9, 2018 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 15, 2018 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-9993 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jul 9, 2018 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
W3 Luxury Homes
4301 Grand Ave. Parkway
Austin, Texas 78728

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Jul 9, 2018 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-9993.

SYSTEM Jul 9, 2018 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Jul 9, 2018 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jul 7, 2018 An email confirmation was sent to the tenant at 07-07-2018 05:37:36. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jul 7, 2018 CONFIRMATION OF COMPLAINT: A complaint about Holding me Liable after move-out despite safety concern has been filed pertaining to 23-9993 or W3 Luxury Homes located in Austin, Texas 78728. Case is pending mailing confirmation.

SYSTEM Jul 7, 2018 Complaint 23-9993 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.