Landlord Complaint Record: #24-0221

Elevate Apartments    |    Sydney Vine    |    Centennial    ,    Colorado 80121    Landlord Complaint 24-0221

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CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.

Case Number : 24-0221 Filing Date : Sep 13, 2018
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Sydney Vine RENTER : Kept Private
Property Name : Elevate Apartments      
Address : 7338 S Havana St Address : Kept Private
City, State - Zip : Centennial, Colorado - 80121. City, State - Zip : Centennial, Colorado - 80112.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Legitimate Repair Issue Ignored
Fair Resolution according to renter :
  1. Please Take Legitimate Maintenence Requests Seriously

Address               :   7350 S HAVANA ST APT 2062
City, State - Zip   :   CENTENNIAL, CO - 80112 4930.


After receiving a new refrigerator for reasons only slightly affiliated to this complaint, I had submitted a maintenance request stating that the refrigerator door gasket was not sealing properly and causing the temperature to rise in my refrigerator. These temperatures were to the point of being at unsafe levels for food storage/consumption. I was told that everything was working properly the first time, then I submitted multiple pictures of the issue, clearly outlining the problem to the landlord/maintenance team to have them come out again. The issue was not fixed and I submitted one more request, asking to set up a brief meeting so I could show the maintenance team or leasing office personnel my issue. The request which was filed online on August 26, 2018 was ignored until I stepped into the office on September 5, 2018 to see if someone could come with me to look at my refrigerator door. I was met with refusal and told that my issue was not legitimate. I received an email stating that if I wanted to call an appliance repair company to take a look at it, it would be on my own time and I would be the one to pay for it. I was also told a contradicting statement after the maintenance crew had said my door was working properly that there was too much weight on the door and that was causing it to sag. I contacted GE (the manufacturer of the refrigerator door) and they sent out a subcontractor to look at the issue I was having with my refrigerator door. He was in my apartment for about 15 minutes and was able to adjust the door on the bottom so it lined up properly. GE will be getting the bill as it is a manufacturers issue that was easily fixed (so there is no trip charge outlined on the work order as it was a legitimate issue). I was told that I did not have too much weight on the door as well. A full recording of the interaction between the GE subcontracted technician and myself will be available if requested. I also have a work order from the GE subcontracted technician as well stating that he adjusted the door and everything is working properly again.

From Date IP Address Response

Agent Date Response
SYSTEM Sep 14, 2018 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.

SYSTEM Sep 14, 2018 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Sep 13, 2018 The RPA server has sent an initial email complaint notice to Sydney Vine Elevate Apartments concerning the Complaint filed by the tenant: Legitimate Repair Issue Ignored. The email address was provided by the tenant at the time of filing.

SYSTEM Sep 13, 2018 An email confirmation was sent to the tenant at 09-13-2018 20:59:28. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Sep 13, 2018 CONFIRMATION OF COMPLAINT: A complaint about Legitimate repair issue ignored has been filed pertaining to 24-0221 or Sydney Vine located in Centennial, Colorado 80121. Case is pending mailing confirmation.

SYSTEM Sep 13, 2018 Complaint 24-0221 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.