Landlord Complaint Record: #24-0558

Elk Creek RV Park    |    Shay Jones    |    Elk City    ,    Oklahoma 73644    Landlord Complaint 24-0558

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CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.

Case Number : 24-0558 Filing Date : Feb 19, 2019
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Feb 19, 2019
Receipt from the bank where I made the deposit. You can see the words

upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Shay Jones RENTER : Kept Private
Property Name : Elk Creek RV Park      
Address : 317 E 20th St Address : Kept Private
City, State - Zip : Elk City, Oklahoma - 73644. City, State - Zip : HOT SPRINGS, Arkansas - 71913.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Failure To Refund Security Deposit
Fair Resolution according to renter :
  1. Immediate Refund Of $500 Security Deposit In The Form Of Business Check Or Money Order Sent Next Day Mail.
  2. Immediate refund of $500 deposit via PayPal so as funds are available immediately devoid of any fee.

Address               :   215 HIGHWAY 290 LOT 34A
City, State - Zip   :   HOT SPRINGS, AR - 71913 1908.


On 1/14/19 I returned an application for residency at Bayshore Mobile Home Park in Hot Springs. On 1/18/19 I received a message stating I had been approved. 2hrs 40min later I make the $500 security deposit. I realize after this that I would be unable to get reliable internet service. I\\\'m a student and must have reliable internet for school work. I called the next day and was told to call back the following Monday to talk to the property manager. I called Monday morning, 1/21/19, at 8:15am and was told the property manager was in a meeting. I asked if I could call back around 11am and was told that was fine. I called back at 10:49am leaving a voice message stating my name, that I was seeking to speak with the property manager about the refund of my security deposit, left my phone number, and hung up. I called back two more times this day to no answer. I called back on Wednesday. I spoke to a woman named Amy who said she would send an email to see who had the right answer for me as to whether or not I could get my deposit back. I called back on Friday, 1/25/19 at 2:05pm and asked for Amy. I was told by a woman that Amy was not in and that she was the one I needed to talk to. She never identified herself by name. She said I couldn\\\'t get the deposit back because it stated on the application I signed that the security deposit was non-refundable. She offered to email it to me and I accepted. She read my email back to me to confirm and we hung up. I called again on Monday, 1/28/19, as I had still not received the email. After going by the Bayshore office and finding it empty, I called again. I left another message requesting the email of the application. It was sent around 11:30am the next day. The application talks about a reservation deposit on the last page. I sent an email in response stating the differences between a reservation deposit and a security deposit. In the email I attached a copy of the receipt for the bank deposit I made and it clearly states \\\"security deposit.\\\" I also cited Arkansas State Property Codes and I received no response whatsoever. Security deposits are 100% refundable under Arkansas law. If a landlord is unlawfully withholding property, if taken to court, the plaintiff is entitled to double the amount of property being withheld and applicable court costs.

From Date IP Address Response

Agent Date Response
SYSTEM Jul 16, 2019 Case has been closed by Tenant request. Tenant is pursuing further legal action.

SYSTEM Jul 16, 2019 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Feb 21, 2019 Delivery Estimate: The complaint notice sent to Shay Jones 24-0558 Elk City, Oklahoma should have arrived or will arrive within 24 hours.

SYSTEM Feb 21, 2019 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Feb 21, 2019 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: February 27, 2019 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 24-0558 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Feb 21, 2019 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Shay Jones
317 E 20th St
Elk City, Oklahoma 73644

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Feb 21, 2019 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 24-0558.

SYSTEM Feb 21, 2019 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Feb 21, 2019 Complaint Accepted by RPA and is pending further processing.

SYSTEM Feb 19, 2019 New file uploaded by Tenant.

SYSTEM Feb 19, 2019 The RPA server has sent an initial email complaint notice to Shay Jones Elk Creek RV Park concerning the Complaint filed by the tenant: Failure To Refund Security Deposit. The email address was provided by the tenant at the time of filing.

SYSTEM Feb 19, 2019 An email confirmation was sent to the tenant at 02-19-2019 03:50:24. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Feb 19, 2019 CONFIRMATION OF COMPLAINT: A complaint about Failure to refund security deposit has been filed pertaining to 24-0558 or Shay Jones located in Elk City, Oklahoma 73644. Case is pending mailing confirmation.

SYSTEM Feb 19, 2019 Complaint 24-0558 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.