Landlord Complaint Record: #24-0573

Kim Matten, Pauline Matten    |    Sinking Spring    ,    Pennsylvania 19608    Landlord Complaint 24-0573

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 24-0573 Filing Date : Feb 28, 2019
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Kim Matten, Pauline Matten RENTER : Kept Private
Property Name :      
Address : 814 Ironstone Ln. Address : Kept Private
City, State - Zip : Sinking Spring, Pennsylvania - 19608. City, State - Zip : Queen Creek, Arizona - 85140.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit Problem
Fair Resolution according to renter :
  1. Refund $1200 Security Deposit

Address               :   107 Woodside Ave.
City, State - Zip   :   West Lawn, Pennsylvania - 19609.


Kim Matten has falsely accused us of modifying and damaging the hot water heater in the home we rented from her. Kim sent us a letter via an attorney stating the security deposit would not be returned because she had to replace the hot water heater. We never had any problems with the hot water heater, and if we had, we would of let her know so she could arrange to have it repaired or replaced. It was in perfect working order. The letter from the attorney did not include a detailed inspection report from a company stating what damage was found and why they think the hot water heater was modified by us. The attorney also did not include a detailed receipt showing the breakdown of the cost of a new hot water heater and labor charges. This is a completely false accusation and we would like our security deposit of $1200 returned to us. Thank you, Claudio and Adrienne Espiritu

From Date IP Address Response

Agent Date Response
SYSTEM Mar 4, 2019 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.

SYSTEM Mar 4, 2019 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Mar 3, 2019 Delivery Estimate: The complaint notice sent to Kim Matten, Pauline Matten 24-0573 Sinking Spring, Pennsylvania should have arrived or will arrive within 24 hours.

SYSTEM Mar 3, 2019 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 09, 2019 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 24-0573 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Mar 3, 2019 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Kim Matten, Pauline Matten
814 Ironstone Ln.
Sinking Spring, Pennsylvania 19608

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Mar 3, 2019 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 24-0573.

SYSTEM Mar 3, 2019 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Mar 3, 2019 Complaint Accepted by RPA and is pending further processing.

SYSTEM Feb 28, 2019 An email confirmation was sent to the tenant at 02-28-2019 20:22:50. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Feb 28, 2019 CONFIRMATION OF COMPLAINT: A complaint about Deposit Problem has been filed pertaining to 24-0573 or Kim Matten, Pauline Matten located in Sinking Spring, Pennsylvania 19608. Case is pending mailing confirmation.

SYSTEM Feb 28, 2019 Complaint 24-0573 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.