Landlord Complaint Record: #24-0702

Michael, Albany West LLC    |    Los Angeles    ,    California 90035    Landlord Complaint 24-0702

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 24-0702 Filing Date : Apr 22, 2019
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Michael, Albany West LLC RENTER : Kept Private
Property Name :      
Address : 1702 S Robertson Blvd Address : Kept Private
City, State - Zip : Los Angeles, California - 90035. City, State - Zip : Los Angeles, California - 90015.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Unlawful Entry
Fair Resolution according to renter :
  1. Stop Harassment, Resolve Situation And Wants Landlord To Stop Trying To Inspect The Property For Personal Reasons

Address               :   934 ALBANY ST
City, State - Zip   :   LOS ANGELES, CA - 90015 1212.


Landlord\'s worker unlawfully entered premises without notice on Mar 20, 2019 regarding a plumbing issue. On April 19, 2019, I was contacted by the Owner, Michael, who asked very personal questions like what I do at the house during my personal time. I refused to answer any questions and said it be best if he emailed me. After that, he called my roommate 4-5 times trying to gouge information. On April 21, 2019, I spotted a notice on my door stating they are doing a \"PERIOD PROPERTY INSPECTION\" on April 22, 2019 for a stated time of 8 am to 12 pm. I sent an email clarifying that periodic property inspections are not within California\'s Civil Code 1954. I was only given 30 minutes to discover the notice before the 24-hour period of advanced notice was known. When I pointed these issues out in an email, Michael claimed, by text, that it was now an emergency for flood or fire. He changed his story in an attempt to gain access to my home. On April 22, 2019, I sent Michael and the property management company (Saturn Management) a video showing that all of our plumbing was working fine, there were no leakages and there was no threat of fire or floods. In the Apr 19 phone conversation with Michael, he claimed the pipes were clogged with non-flushable items and made no mention of any interior plumbing issues. As far as accessing the plumbing, it is only accessible via a crawlspace located on the outsides of the house. There are no crawl spaces within the home itself. The landlord (Saturn Management) and the Owner (Michael) have continually changed their story, probed for information and have become increasingly invasive. Their janitor of sorts (Norma) has increasingly knocked on our doors or pulled us aside for property and non-property-related discussions. In total, it is about an estimated 52 conversations/phone calls/notices/door knocks my roommate and I have received since moving in March 7, 2019. We have never been told that our noise is an issue nor anything related. Almost all questions have been related to my personal life, my work and my time. I feel that Saturn Management\'s and Michael\'s attempt to enter the property is personally related and nothing to do with the actual plumbing. It has been confirmed that the plumbing is fixed and working fine, that there are no emergencies and that there are no other causes for concern.

From Date IP Address Response

Agent Date Response
SYSTEM Apr 26, 2019 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.

SYSTEM Apr 26, 2019 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Apr 24, 2019 Delivery Estimate: The complaint notice sent to Michael, Albany West LLC 24-0702 Los Angeles, California should have arrived or will arrive within 24 hours.

SYSTEM Apr 24, 2019 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: April 30, 2019 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 24-0702 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Apr 24, 2019 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Michael, Albany West LLC
1702 S Robertson Blvd
Los Angeles, California 90035

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Apr 24, 2019 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 24-0702.

SYSTEM Apr 24, 2019 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Apr 24, 2019 Complaint Accepted by RPA and is pending further processing.

SYSTEM Apr 22, 2019 An email confirmation was sent to the tenant at 04-22-2019 16:02:52. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Apr 22, 2019 CONFIRMATION OF COMPLAINT: A complaint about Unlawful Entry has been filed pertaining to 24-0702 or Michael, Albany West LLC located in Los Angeles, California 90035. Case is pending mailing confirmation.

SYSTEM Apr 22, 2019 Complaint 24-0702 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.