Landlord Complaint Record: #24-1312

Altura @ Tropicana    |    Pinnacle    |    Las Vegas    ,    Nevada 89103    Landlord Complaint 24-1312

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 24-1312 Filing Date : Dec 28, 2019
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Pinnacle RENTER : Kept Private
Property Name : Altura @ Tropicana      
Address : 6255 W Tropicana Ave Address : Kept Private
City, State - Zip : Las Vegas, Nevada - 89103. City, State - Zip : Las Vegas, Nevada - 89103.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Illegal Modification Of Lease Terms
Fair Resolution according to renter :
  1. Reactivate Online Payment Portal

Address               :   6266 W Tropicana Ave Apt 359
City, State - Zip   :   Las Vegas, Nevada - 89103.


Office withdrew online payment portal with 0 days notice. Per terms of lease, rent may be paid online. This is illegal under NRS 118A.

From Date IP Address Response

Agent Date Response
SYSTEM Jan 6, 2020 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.

SYSTEM Jan 6, 2020 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Dec 30, 2019 Delivery Estimate: The complaint notice sent to Pinnacle 24-1312 Las Vegas, Nevada should have arrived or will arrive within 24 hours.

SYSTEM Dec 30, 2019 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: January 05, 2020 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 24-1312 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Dec 30, 2019 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
6255 W Tropicana Ave
Las Vegas, Nevada 89103

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Dec 30, 2019 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 24-1312.

SYSTEM Dec 30, 2019 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Dec 30, 2019 Complaint Accepted by RPA and is pending further processing.

SYSTEM Dec 28, 2019 An email confirmation was sent to the tenant at 12-28-2019 07:48:02. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Dec 28, 2019 CONFIRMATION OF COMPLAINT: A complaint about Illegal Modification of Lease Terms has been filed pertaining to 24-1312 or Pinnacle located in Las Vegas, Nevada 89103. Case is pending mailing confirmation.

SYSTEM Dec 28, 2019 Complaint 24-1312 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.