Landlord Complaint Record: #24-2369

Reliant Property Management Solutions    |    Monica Gastelum, Karen Unkelbach, Dameon Cutrer    |    San Bernardino    ,    California 92407    Landlord Complaint 24-2369

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 24-2369 Filing Date : Jun 24, 2021
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Monica Gastelum, Karen Unkelbach, Dameon Cutrer RENTER : Kept Private
Property Name : Reliant Property Management Solutions      
Address : 2490 Kendall Drive Address : Kept Private
City, State - Zip : San Bernardino, California - 92407. City, State - Zip : San Bernardino, California - 92404.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Repair Issue, Harassment, Thrusts
Fair Resolution according to renter :
  1. 1. Stop Harassment And Intimidation 2. Complete Repairs In Timely Manner 3. Resolve Rental Assistance Application

Address               :   1355 SEPULVEDA AVE
City, State - Zip   :   SN BERNRDNO, CA - 92404 5216.


Beginning the day my son and I moved in, we have had issues ranging from floods due to plumbing, water damage and mold due to a leaking air-conditioner and near injury due to the house literally falling apart. Often we were unable to shower, do dishes/laundry or flush a toilet for days at a time, sometimes a week or more. Each time I reported an issue I was ignored, blamed for the issue and threatened to be charged the cost of repair or I was threatened with the possiblity of being evicted. I stopped complaining. Due to Covid I fell behind on rent and provided Reliant with the proper paper work regarding this issue but I was worried that it would not protect me from being evicted and I did not want to risk it so I continued to avoid contacting my property manager. For example When the plumbing stopped working again, I had it fixed, when the pantry door just suddenly fell off it\\\\\\\'s track and nearly hit my son, I tried to fix it but was unable to and it was too heavy to move so I leaned it against the nearby cabinets in the safest way possible. When the bug problem (pre-existing our moving in) worsened, I tried to get rid of them myself. My newest property manager Monica came and told me that I needed to clean the outside of the property. There was a build up of trash outside, initially due to a misunderstanding with my neighbor regarding the provided trash cans, she thought 2 were hers and 0 were mine. The issue was exacerbated by the fact that I am very limited physically because of an ongoing spinal injury but I was able to clear out the area as requested. Each time was notified of a valid complaint on my end, I immediately did whatever it was that they wanted. More recently however, things have escalated to Harassment. I have been lied to on several occasions, my ability to receive rental assistance for my back rent has been hindered by my property manager saying one thing and doing another. Several times she would come, tell me that they have multiple reasons to evict me and that she was going to be serving me an eviction notice, then I would hear nothing for weeks. On June 21st 2021 my bathroom flooded with feces water from my shower, under the toilet and out of the toilet bowl. I called emergency maintenance and It was fixed. The next day Monica and a man came and said that I had to let them inside. Then she said They have multiple reasons to evict. My son was so upset by them that he immediately began vomiting. There is more but I have no more room.

From Date IP Address Response

Agent Date Response
SYSTEM Jun 30, 2021 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.

SYSTEM Jun 30, 2021 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Jun 27, 2021 Delivery Estimate: The complaint notice sent to Monica Gastelum, Karen Unkelbach, Dameon Cutrer 24-2369 San Bernardino, California should have arrived or will arrive within 24 hours.

SYSTEM Jun 27, 2021 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 03, 2021 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 24-2369 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jun 27, 2021 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Monica Gastelum, Karen Unkelbach, Dameon Cutrer
2490 Kendall Drive
San Bernardino, California 92407

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Jun 27, 2021 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 24-2369.

SYSTEM Jun 27, 2021 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Jun 27, 2021 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jun 24, 2021 The RPA server has sent an initial email complaint notice to Monica Gastelum, Karen Unkelbach, Dameon Cutrer Reliant Property Management Solutions concerning the Complaint filed by the tenant: Repair Issue, Harassment, Thrusts. The email address was provided by the tenant at the time of filing.

SYSTEM Jun 24, 2021 An email confirmation was sent to the tenant at 06-24-2021 16:49:55. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jun 24, 2021 CONFIRMATION OF COMPLAINT: A complaint about Repair Issue, Harassment, Thrusts has been filed pertaining to 24-2369 or Monica Gastelum, Karen Unkelbach, Dameon Cutrer located in San Bernardino, California 92407. Case is pending mailing confirmation.

SYSTEM Jun 24, 2021 Complaint 24-2369 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.