El Patio Apartments LLC    |    Vanessa Franco, Oaks Property Management    |    Thousand Oaks    ,    California 91360    Landlord Complaint 24-2520

Oaks Property Management took advantage of me in a vulnerable state while in a high stress environment due to their repair negligence. Roughly 30 days before my lease was moving to a month-to-month agreement, I found a leak in my apartment soaking an entire area of carpet. A repair request was made and ignored on July 24th, and subsequently made again on July 27th, for a leak that was occurring in my apartment. During the span of repairs (July 28th - August 3rd, 2021) maintenance was let into my apartment while I was unconscious and asleep with no attempts made to call me for gained entry prior two times (July 29th and July 30th). I awoke to a group of men in my living room. As a single female living alone, this was anxiety inducing and stressful. This is also a direct breach of privacy and safety. August 10th a leak was found in the stairwell next to my apartment. Notice to enter was given less than 24 hours and by phone as opposed to writing - not once indicated to be emergency but rather they wanted to check my side of the wall to see if they would need to replace the drywall. As soon as maintenance entered, they ripped out the toilet and took the wall down exposing mold. I was given a few hours to vacate without any resources for accommodations and was not provided a timeline of how long I would need to have other accommodations for. While trying to juggle finding accommodations for myself and my 2 pets, in addition to finishing a full work day, I was given the opportunity to check out some other apartments to \\\"transfer to\\\" instead. During this time, I was shown newly upgraded and more expensive apartments where I felt pressured to sign into an agreement for another full year at a higher price point because I felt as though I had no other option. Oaks Property Management then informed me that they were going to fully renovate my previous apartment completely. I believe that the events above were due to repair/maintenance negligence and as a result, should be treated as an emergency unit transfer honoring the terms of my previous lease in my previous unit. I believe given the circumstances, Oaks Property Management preyed on my stress and fear of not having shelter to sign a new agreement and as a result, have the opportunity to renovate my previous apartment so they could bring in a new tenant at a higher price point.