Landlord Complaint Record: #24-2520

El Patio Apartments LLC    |    Vanessa Franco, Oaks Property Management    |    Thousand Oaks    ,    California 91360    Landlord Complaint 24-2520

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 24-2520 Filing Date : Aug 24, 2021
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Vanessa Franco, Oaks Property Management RENTER : Kept Private
Property Name : El Patio Apartments LLC      
Address : 887 St. Charles Dr. Address : Kept Private
City, State - Zip : Thousand Oaks, California - 91360. City, State - Zip : Glendale, California - 91207.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breach Of Agreement: Habitability, Safety + Privacy Of Tenant
Fair Resolution according to renter :
  1. Rent Reduction Of $383 Per Month.

Address               :   333 E FAIRVIEW AVE APT 109
City, State - Zip   :   GLENDALE, CA - 91207 2238.


Oaks Property Management took advantage of me in a vulnerable state while in a high stress environment due to their repair negligence. Roughly 30 days before my lease was moving to a month-to-month agreement, I found a leak in my apartment soaking an entire area of carpet. A repair request was made and ignored on July 24th, and subsequently made again on July 27th, for a leak that was occurring in my apartment. During the span of repairs (July 28th - August 3rd, 2021) maintenance was let into my apartment while I was unconscious and asleep with no attempts made to call me for gained entry prior two times (July 29th and July 30th). I awoke to a group of men in my living room. As a single female living alone, this was anxiety inducing and stressful. This is also a direct breach of privacy and safety. August 10th a leak was found in the stairwell next to my apartment. Notice to enter was given less than 24 hours and by phone as opposed to writing - not once indicated to be emergency but rather they wanted to check my side of the wall to see if they would need to replace the drywall. As soon as maintenance entered, they ripped out the toilet and took the wall down exposing mold. I was given a few hours to vacate without any resources for accommodations and was not provided a timeline of how long I would need to have other accommodations for. While trying to juggle finding accommodations for myself and my 2 pets, in addition to finishing a full work day, I was given the opportunity to check out some other apartments to \\\"transfer to\\\" instead. During this time, I was shown newly upgraded and more expensive apartments where I felt pressured to sign into an agreement for another full year at a higher price point because I felt as though I had no other option. Oaks Property Management then informed me that they were going to fully renovate my previous apartment completely. I believe that the events above were due to repair/maintenance negligence and as a result, should be treated as an emergency unit transfer honoring the terms of my previous lease in my previous unit. I believe given the circumstances, Oaks Property Management preyed on my stress and fear of not having shelter to sign a new agreement and as a result, have the opportunity to renovate my previous apartment so they could bring in a new tenant at a higher price point.

From Date IP Address Response

Agent Date Response
SYSTEM Aug 30, 2021 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.

SYSTEM Aug 30, 2021 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Aug 27, 2021 Delivery Estimate: The complaint notice sent to Vanessa Franco, Oaks Property Management 24-2520 Thousand Oaks, California should have arrived or will arrive within 24 hours.

SYSTEM Aug 27, 2021 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Aug 27, 2021 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 02, 2021 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 24-2520 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Aug 27, 2021 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Vanessa Franco, Oaks Property Management
887 St. Charles Dr.
Thousand Oaks, California 91360

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Aug 27, 2021 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 24-2520.

SYSTEM Aug 27, 2021 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Aug 27, 2021 Complaint Accepted by RPA and is pending further processing.

SYSTEM Aug 24, 2021 The RPA server has sent an initial email complaint notice to Vanessa Franco, Oaks Property Management El Patio Apartments LLC concerning the Complaint filed by the tenant: Breach Of Agreement: Habitability, Safety + Privacy Of Tenant. The email address was provided by the tenant at the time of filing.

SYSTEM Aug 24, 2021 An email confirmation was sent to the tenant at 08-24-2021 23:32:04. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Aug 24, 2021 CONFIRMATION OF COMPLAINT: A complaint about Breach of Agreement: Habitability, Safety + Privacy of Tenant has been filed pertaining to 24-2520 or Vanessa Franco, Oaks Property Management located in Thousand Oaks, California 91360. Case is pending mailing confirmation.

SYSTEM Aug 24, 2021 Complaint 24-2520 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.