Landlord Complaint Record: #24-2732

Sofia Zavala    |    Moorpark    ,    California 93021    Landlord Complaint 24-2732

Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page

CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.

Case Number : 24-2732 Filing Date : Nov 13, 2021
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Sofia Zavala RENTER : Kept Private
Property Name :      
Address : 554 Charles St. Address : Kept Private
City, State - Zip : Moorpark, California - 93021. City, State - Zip : Oxnard, California - 93030.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit Problems, Illegal Entry, Harassment/Retaliation
Fair Resolution according to renter :
  1. Refund $1,100 Deposit
  2. Reimburse for RPA Fees

Address               :   554 CHARLES ST
City, State - Zip   :   MOORPARK, CA - 93021 1256.


I have been renting a room and bathroom from Sofia Zavala since March 6, 2021 and have experience multiples issues that she dismissed on multiple occasions. The first issue was the unsanitary conditions in which the bathroom and room were in when I moved in. I informed her of the unsanitary conditions these were in and Sofia advised that the prior tenants had left the property in poor conditions. I had to deep clean the room and bathroom in order to used them. The second were noise complaints. Our renter’s agreement states that quiet hours start at 10pm on weekdays. She constantly violated this part of the agreement and retaliated every time I complained by making the volume higher. Our original agreement was for me to have my own bathroom. She informed me in May that she’d be renting the spare bedroom and that I would be sharing the bathroom with another tenant. I agreed again to not cause any issues. While sharing the bathroom, Paul who is now her boyfriend never cleaned the bathroom properly in a timely manner, causing soap scum to accumulate in areas of the bathroom and creating more stains. Sofia started to harass Paul and I over the bathroom situation. I informed her that her boyfriend was not cleaning the bathroom and that he was being inconsistent with our schedule. She dismissed my concerns and continued to harass via text message. She now wants to hold me financially responsible for his negligence by taking this out of my deposit which is unfair. The main concern was illegal entry. She informed me via text message that she had entered my bedroom to close a window. At the time, I was not aware that your landlord had to provide a 24 hr notice prior to entry. To not create further issues, I dismissed it. On a separate occasion, I advised Sofia that someone had entered my bedroom and she again denied and dismissed my concerns. I no longer felt safe and purchased cameras. On October 30, 2021 at 11:25 pm, my cameras videotaped my landlord, Sofia Zavala opening and entering the bedroom that I am renting. In the video you can clearly see that there is no emergency occurring at the moment. I informed her of my concerns once more and she dismissed them, advising that she had never agreed to provide a 24hr notice prior to entering the property. She also evicted me without reason and and continued to harass me while living there. Given that I had to deep clean the property, I would like my full deposit of $1,100 reimbursed along with the RPA fees.

From Date IP Address Response

Agent Date Response
SYSTEM Jan 31, 2022 An email confirmation was sent to the tenant at 01-31-2022 20:57:27. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jan 29, 2022 An email confirmation was sent to the tenant at 01-29-2022 18:05:07. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jan 24, 2022 Case has been closed by Tenant request. Tenant is pursuing further legal action.

SYSTEM Jan 24, 2022 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Nov 15, 2021 Delivery Estimate: The complaint notice sent to Sofia Zavala 24-2732 Moorpark, California should have arrived or will arrive within 24 hours.

SYSTEM Nov 15, 2021 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 21, 2021 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 24-2732 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Nov 15, 2021 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Sofia Zavala
554 Charles St.
Moorpark, California 93021

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Nov 15, 2021 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 24-2732.

SYSTEM Nov 15, 2021 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Nov 15, 2021 Complaint Accepted by RPA and is pending further processing.

SYSTEM Nov 13, 2021 An email confirmation was sent to the tenant at 11-13-2021 09:05:23. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Nov 13, 2021 CONFIRMATION OF COMPLAINT: A complaint about Deposit Problems, Illegal Entry, Harassment/Retaliation has been filed pertaining to 24-2732 or Sofia Zavala located in Moorpark, California 93021. Case is pending mailing confirmation.

SYSTEM Nov 13, 2021 Complaint 24-2732 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.