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Sample of Support Questions
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Rental Protection Agency
You are here: Home >>Complaint Status & Updates

How to use the page:

Search:Enter your Case number / or Name


View:Case Status, Responses, Uploaded files


UPDATE: Respond, Upload Files, Contact Agent


TIP: You should check your case status at least every 3 days.
Check Case Status
Enter your case number to view status
Case#
I don’t have the case #

Find the corresponding number on the complaint below:
Action Buttons:Four buttons to help manage complaint
Respond: Click on this button to Respond, Update, or provide additional Information.
Upload File: By clicking the button you can attach documents to the case. (pdf, doc, txt)
Upload Image: Click to attach pictures to the complaint. (supports: jpg, jpeg, or gif)
Contact Agent: Contact the agent directly
Latest Activity: Shows who made the most recent response
Email / Print: Email or print the current status of the complaint
Attachments: Files or images that have been uploaded to case
Complaint: Title of complaint as filed by tenant
Landlord / Tenant Responses: List of landlord/ tenant responses
Agent Updates: List of updates/ responses made by RPA® Agent
LandlordComplaint