Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
Illegally Changed Locks On Door Of Tenants Apartment | Case#**-*464
MIRAMAR,
FL -
33025 0781
I Willie Crane lived with my daughter at Bell Miramar Apartments And Townhomes for almost 2 years. Bell Miramar 3 months ago sold the Complex to Grand Riviera. In January 2023 my daughter and I were a couple of weeks late with our rent. My daughter Misha contacted Grand Miramar to tell them that we will have the rent along with the $ 150 late fee paid on January 13th, 2003. A Management Employee told my daughter that she could bring in the rent which was $2,882 plus the $150 late fee. But that it would only be accepted if $700 more was added to the total rent amount owed. Because Management had already started Eviction procedures. Management went on to say that even if the rent was accepted that their is still no guarantee that they will stop the eviction process. My daughter and I felt like we were being extorted and treated unfairl. It was clear that it was not the Rent that they were interested in. They wanted us out. Once we were served with the Eviction summons by the Court Processor,which was now the first week of February. My daughter and I went within the 5 days required of us, to give our answer to the Clerk of Courts Office in Broward County. We requested that the Judge give us to the end of the month to vacate. We were told by the Clerk Of Courts to Call back the following week to get the status of the case. I called the County Clerks Office the following week, on a Wednesday. To get the status of the case. I was told that the Judge had not made a decision on the case. That I neede to call again early the following week. All the while a Woman by the name of Patricia was harassing us. By calling and sending us text messages. wanting to know when we will be paying the over $6000 dollars in rent or vacating the premises. All while being aware that we were awaiting the Judges decision. On March 3, 2023. while arriving home from work. I realized that Grand Riviera Management had changed the locks on the door to my Apartment. Without a Judges Court Ordered decision. With my belongings still being inside. I have never experienced anything like this before. It is not like we didnt have our rent for January. We were told by Grand Miramar Management that it would only be accepted under their outrageous terms or else. Thereby discouraging us to even want to deal with them, I want justice.
Repeat Noise Violations | Case#**-*943 Multiple polite, sincere verbal complaints/Three written noise complaints have been filed against the same neighbor. No action has been taken, the noise continues to escalate. I have a one month old daughter. WE LIVE ON THE SECOND FLOOR OF THE APARTMENT. "Noise" includes, but is not limited to: Constant, consistent heavy running and footsteps, jumping up and down, or from furniture or beds onto the floor, tumbling, toy balls thrown at the walls and cielings, excessive yelling, screaming, uncontrolled temper-tantrums, loud music played with excessive Bass. I would like this to be corrected immediately, in hopes of not having to take this to a higher civil level.
I Have Mildews, Rats, Roof Leaks, Repair Problems | Case#**-*802
Baton Rouge,
Louisiana -
70806
I\'ve been complaining about the same things for months now and they know about the issue i have pictures of everything and all i want is for them to move me in a better Unit
Lanlord refusing to let me out of a lease. | Case#**-*421
HEMET,
CA -
92545 3714
Mesa management please I need to move I have been waiting for the form for the Dr.that you requested stop playing control games by making me stay against my will like I!m a prisoner I am having dizzy spells,chest pains, high blood pressure it all makes it hard to use the stairs I hope I don!t fall and break a hip if I do I will hold you responsible.. I will be asking the court for $1,000,000 for the pain and suffering you have caused me.
Suzan Miller
2040 W Acacia # 136
Hemet Ca 92545
951-492-9910
fraud deposit amounts | Case#**-*656
el sobrante,
California -
94803
3 renters moved out in the same month. debra owner of re rosine is harrassing me due to reasons for move out. she claims we intentionally clogged the drain with rags we did not do. why would i do that? and charged us for the cleaning of it. also the debris left in carport none of the those belongings are ours we even took picutures that i will include that, that is not our couches also the cleaning deductions we cleaned the unit fully and will include pictures for that also. also on the move in inpection it shows there was tall grass and pine needles in backyard also being charged for cleaning. also replace kitchen linoleum i dont believe is 627.49 there was a tear but the bill also shows someone elses address over written with my old address
Copper And Lead Poisoning | Case#**-*893
Raleigh ,
North Carolina -
27612
My landlord lied to me when I noticed blue/green staining on the bathroom fixtures and stated that he \"ran the full gambit of water tests and it was safe\" when all he did was an e.coli test. He ignored the potential dangers of the staining and high levels of Copper that I was exposed to for 20 months. then he also lied when he stated that \"all the pipes have been replaced\" when copper/lead/zinc/brass pipes are still visible and documented. There are code violations via the electrical outlets that are being ignored. Arc fault protection is required in all bedrooms, yet his electrician told me that \"this wiring is old and you should have GFCI at every outlet\" which is not true. The floor in the kitchen is sagging and there are no structural supports to protect the area from the three large appliances in the area. This has also been ignored since mentioning it. There is mold that I\'m getting tested soon at my expense because he has ignored the complaint.
Repair Issues And Missing Money Order | Case#**-*965
HOOVER,
AL -
35216 6425
I moved in in September of 2016. Since then whenever I have repair issues it usually takes over 2 weeks to be fixed. Especially regarding Air/heat or hot water. I have not had hot water for the pass 3 weeks despite multiple requests. I have not been able to shower, I have to go beg to shower at other people\'s house. This is degrading. I received a notice stating that my rent payment for February was short of $200.00. In the envelop i slid under the door. there was a check of $300.00, a check of $ 90.00 and a money order of $200.00. The management claims that they did not see the money order. I have made another payment of $200.00 and currently Money Gram is investigating who took the money order.
Repair Issues, Breach Of Agreement, Inadequate Services | Case#**-*033
Hampton,
Georgia -
30228
This is a over 55 yrs. old community, where disable, mentally challenge, retiree chose to live. We should not have broken sidewalks, mildew in the bathroom, improper plumbing problems, and several maintenance issues. This property is just turning a year old. When advertised and inform at the leasing office upon application, I was told could move my current internet, cable, and telephone services to my newly assigned apt. Upon arrival that was not the case. The landlord chose a service outside of GA which is constantly out of order for days and weeks at a time. That situation was not known until I moved into the apt. complex. The landlord does not provide a monthly billing statement but collects $76.00 each month in addition to the rent. I have ask for credits and deduction to the bill each time the service is out of order. This company uses written notices of violations to intimidate tenants, that if you get three or more, you may be evicted. Violations like pulling up dead, bug infested plants in front of your apt. front window, calling it destroying landscaping, when the landscaping is not manicure or care for my landlord. The landscaping was dying due to the lack of watering for months at a time. Many residents are elderly women and living alone. Where the lightning at night is inappropriate and unsecure for them to exit their vehicles. Brighter parking lot replacement lights have been ask for nearly a year now.
Repair Issue | Case#**-*896 I have gone four times to ask management to fix the leak in my roof. They have not answered to any of these requests. I have had to call a housing repairs at eleven at night. The maintenance man arrived until two in the morning. I did not go to bed until about four in the morning when he finished. He said he would be back the next day because it was not completely fixed but he never came back. That is when I decided to ask the other maintenance man if he knew when they would return to complete the job. He came that same day but only did some more work. My point is that they fix it temporarily and because they don't return the leak persists. I don't know what to do anymore, all I ask is that they repair this leak because it could pose a threat to our health and safety.
BREECH AGREAMENT PIT IN COLLECTIONS | Case#**-*661 During the time of the thirty day movie out notice we have everything ready, we have tried multiple times to reach the landowner of our move out. We havent heard from her. Ive tried sending calls and emails. I went to her address to confront her but once I went to the address she gave me nobody was living in the house. It turns out she moved without telling anyone, we had nobody else to ask for her new address. We had no choice but to move out while trying to reach her. Soon after a month after she gave me an address but we were not sure if it was correct due to that it was a house and not a business office. She said to just leave the payment there but we havent seen her. The last time we seen her before her move out was eight months. Now she has came and sent a notice about refusing to make arrangements to satisfy the debt of $8,000 toa credit collection agency
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
