Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
Refuses To Make Repairs Charged Unfairly | Case#**-*116
COLUMBUS,
OH -
43229 3243
They refuse to fix my bathtub it won\\\'t drain they said I have to call a plumber to get it fixed they dont do that then I was charged 133.50 because I called and told them under my kitchen sink it was leaking and cause I didn\\\'t know thaty pipe was busted and called an emergency line they sent someone out but they stated I filed a false emergency and so I was charged they dont fix anything here they only fix things if its something that needs to be done for all the units they charge you for everything but fix nothing I dont like the way they do anything over here im very unhappy and they charge you for things that isn\\\'t right
LANDLORD REFUSED A WALK THROUGH ALTHOUGH PRESENT IN APARTMENT | Case#**-*125
HAWTHORNE,
CA -
90250 9419
ROGER MATTSON, NEVER RESPONDED TO MY COMPLAINTS! HE APPRECIATED ME PAYING MY RENT ON TIME, BUT, COULD HAVE DONE WITHOUT MY COMPLAINING? 1) WATERED FRONT LAWN CAUSED FLOODING OF BEDROOM -WATER CONNECTION WAS SHUT OFF, INDUSTRIAL FAN PLACED FOR THREE(3)DAYS , ELECTRIC BILL $249.00. WAS NOT COMPENSATED! ROACHES BY THE HUNDREDS!! ELECTRICAL OUTLET IN FRONT ROOM NEVER WORKED IN (2) YEARS, INFORMED RECEPTIONIST STOVE DID NOT WORK. RESPONSE: \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\"PUT IT IN THE GARAGE\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\" RUGS,AKA \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\"PLUSH CARPET\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\" STARTED FALLING APART, ROGER MATTSON, REFUSED TO CHANGE IT. THERE WAS NO PADDING, ONLY WOODEN PANELS UNDERNEATH. THE RECEPTIONIST SAID ALL \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\"CARPET\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\" WAS TO BE INSTALLED THE SAME BRAND. MY UNIT HAD A LIGHT BROWN, THIN RUG! IT COULD NOT BE CLEANED. I WASTED MONEY TRYING TO CLEAN THAT THING! ROGER MATTSON, TOOK A \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\"BOGUS\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\" LETTER TO COURT, STATING THAT I NEVER PERMITTED THE LYING EXTERMINATING COMPANY IN TO SPRAY? MY CALLS WENT UNANSWERED WHEN I TRIED TO MAKE AN APPOINTMENT, I HAVE A \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\"BOGUS\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\" LETTER OF ME OWNING BACK RENT OVER A YEAR? THAT IS THE TYPE OF \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\"LIAR\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\"!! ROGER MATTSON IS! I HAVE PICTURES OF LARGE SPIDERS, ANTS, SLUGS TO COMPLETE THE FAMILY OF INSECTS, ALONG WITH THE ROACHES THAT LIVED IN THE OVEN TTHE CABINETS, THE ENTIRE UNIT. I DID NOT HAVE ROACHES WHEN I MOVED IN. I ALSO, OVER-PAID THE AMOUNT ON THE RENT. I WAS NEVER RETURNED THE DIFFERENCE!
Bedbugs | Case#**-*394
LOUISVILLE,
KY -
40241 1892
About 2 weeks ago, my neighbors apartment was bombed for bedbugs. That same week I was taking my girlfriend to the E.R. from a severe allergic reaction to a bedbug bite she had sustained form sleeping in our bed. I have been a resident for three years and have never had problem with bedbugs. I've only had three neighbors since I have lived here and the only time I've had a pest problem is when I get new neighbors. Now I understand that I signed a Bedbugs Addendum when I renewed my lease but clearly this is pest problem that spread from one unit to the next and part 4 of the addendum clearly states that the complex is exempt of charges only "as a result of the negligence of the Resident(s) or any guest occupying or using the premises". It does not state as a result of the negligence of the neighbors. I have never had a problem with bedbugs in my three years living here until my neighbors unit was bombed for bedbugs. That is not a coincidence. I personally would like to know why I was not notified of this pest problem being harbored next door to me and offered an inspection and free extermination. I would like this problem dealt with promptly with no cost being billed to me for pest control. I feel let down by property management for allowing this problem to spread without warning to other tenants.
Bed bugs infestation | Case#**-*336
REDMOND,
WA -
98052 2583
Hi,
Recently we started noticing Bed bugs in our appartments. We discussed the issue with the maintenance manager and they agreed to get the treatment done. Now they are asking us to pay for the Treatment expenses. After 3 treatments we are still noticing bed bugs in our appartment. We dont know from where they are still coming.
We are not sure how the bed bgus came in but some of these Appartments are rented to corporate offices and there is lot of in and out flow of new tenants every month.
Thanks
Madhava
Rent Dispute | Case#**-*677
Black Jack ,
Missouri -
63033
My stove caught fire Bc before moving me into the unit they did not clean the carbon monoxide off the stove my sister face hands and arm has 2nd degree burns I asked for my rent to be waved or prorated and she laughed I emailed her manager and I havent received a respond so I am disputing my rent
Stacking Fees | Case#**-*342
JACKSONVILLE,
FL -
32256 3798
My rent and water sewer fees are always on time or paid early, however a prior payment of the public utilities of water returned a money order indicating the money order was outdated, the complex charged a returned check fee to my account. In addition the original money order was never returned to me and notice regarding this matter was never given for several months after the fact. I travel for my living and am away for extended periods of time ...no email no phone call etc until a notice was attached to my front door claiming I owed close to 300 hundred dollars by my son who is a tenant also. In addition water usage is based on square footage compared to actual usage. As noted I travel out about 75% of my time so 1 person is using my utilities Please also note the returned money order amt for the water bill was paid at the time of notification.
Breach Of Lease | Case#**-*912
PLEASANT HILL,
CA -
94523 1448
We signed a new lease with a lower rental charge. So far, Northridge has charged me the higher amount from the previous lease. I have tried 4 times to contact them and no one has responded.
Bed Bugs | Case#**-*807
Saint Albans,
West Virginia -
25177
In july of 2014 we notice small welts and bits on us. At first we didn\'t know we had bed bugs.
In august we told our landlord Frank Peroct that we had bed bugs and he needed t get an exsterminator to come and spray the building. He then got upset with us and told us it was our responsibility to spray and get rid of them. And that we had to have brought them in. By this time we had lived here a year with no bug priblems. We tried to take care of it ourselves. But they just got worse. We again toold Frank and got the same reaction. Welll Frank passed recently and his brother Ammon is now the landlord and Frank\'s stepson Joe has harrassed us about this saying we have to move cause they are selling the building. Joe and Ammon both said its our fault and they are not responsible for getting rid of them. I heard him today telling my downstairs neighbor that we have bedbugs. He has told anyone who comes here that we have bugs. This is very embarrassing for us. We are very clean people. We cannot move until something is done about this. We don\'t want our new place to be infested as well. They are getting an eviction notice on us. Please help us.
Infestation Of Bed Bugs | Case#**-*928
GRAND JCT,
CO -
81501 2605
After continuous attempts of asking the landlord/property management to handle our bed bug infestation nothing was completed. We now have doctor fees, prescription fees, and many other fees. We also are very uncomfortable and unable to stay at our own apartment. Loss of job is at hand also.
Bed Bugs | Case#**-*814
Richmond,
Virginia -
23225
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
