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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

water shut off | Case#**-*485
pleasant hall, Pennsylvania - 17246 Lot manager (Michael) shut of my water in the middle of the night along with others because of a suspicion of a leak. All pipes froze so nobody has water except them. I have 4 kids and am pregnant and the other who got there water shut off is disabled.
Withheld Security Deposit | Case#**-*737
Pawtucket, Rhode Island - 2860 Carol Derry intends to keep half of the security deposit ($550) because she wanted 60 days notice before we moved. We gave her 40 days notice.
Landlord would not return security deposit | Case#**-*136
Conshohocken, Pennsylvania - 19428 Landlord would not return security deposit. We were forced to take legal action against this landlord which we won. We then had to also file an order of execution against this landlord so that the constable would hold a sale at his house to sell items to recoup our security deposit. I want to make sure that other future tenants are aware that this landlord is unlikely to pay back their security deposit and legal action against him will likely be necessary.
N | Case#**-*457
He is a problematic he want do a fraud with the morgage he had the appartment in foreclosure
Security Deposit Problem | Case#**-*300
Our lease for May 2013 through April 2014 was not being followed and our needs were not being met by the landlord so we moved out of the apartment by September 1st, 2013. We gave months of notice and several lists of things that needed to be done for the apartment to be livable and conditions did not improve so because of our tenant right we vacated the apartment immediately. We then requested that we get our deposit back but did not receive the deposit or a statement explaining charges we may have received for any damages to the apartment. We gave a security deposit of $1,100 for this and because we were not the ones who broke the lease we would like it back in full an also be reimbursed for the RPA fees. We also have a list of items and dollar amounts we spent on the apartment to make it livable but if we get the full $1,100 back we will not pursue any farther.
Unresolved Nuisances Of Next Door Tenants | Case#**-*803
Glassboro, New Jersey - 08028 The landlord has not responded to my attempts of calling to the office or formal writings in to helping from being harrassed from the tenant next door and his company. I endure on a daily basis of open harrassment in the section where i reside, which there is a constancy of disturbances , shouting name calling, slamming doors, tapping on walls, and criminal home invasion and tresspassing, which is all of the activity is stemming from the apartment next door. I am presented with day to day challenges of calling either the property manager or the police to file a complaint or press charges against them regarding their behavior without the response or the assistance of the property manager to help or stop the action of the tenant next door or the company he keeps of daily open abuse and harrassment that im being sudjected to.
bed bug and roach problem | Case#**-*223
midvale, Utah - 84047 I have had the bed bug problem for a couple of months now and I don't believe I'm being sprayed they say they send them to my apartment when I'm not there on the few times i could i waited for them and on one came and sprayed then when i call to the office I get the same answer every time "we gave them keys to your apartment " I'm feed up I went in the the office to tell them i need to get sprayed yesterday 9/6/2012. at which point on e of the ladies in the office to my they had to spray for roaches in other apartments in my building and the whole building was getting sprayed then when i came home I saw roaches in on my counter so this morning i went the office and talked to scott he said he'll have the some body come and put powder down Tuesday and said I had them the whole time that when they sprayed they just came out when i asked for other options 1: have a pest control company of my choice come spray and be reimbursed or have it taken off the rent 2: move to another apartment . to which he said i would have to pay and if i moved I would have the same problem
Invalid Fees | Case#**-*353
OMAHA, NE - 68164 2847 I had a conversation with the assistant manager in December 2016 regarding me no longer having a pet she advised me that I would need to come in and sign something but then placed me on hold and when she cam back she told me everything was taking care I then but in in my 60 day notice on 03/20/2017 that I was moving I then 3 days later received a letter stating I owed $17 I called and asked what this was for they advised pet rent I again advised I informed them I no longer had my pet she said she would correct the issue then yesterday I found another notice on my door now saying I owed $51 dollars I called and asked what this was for the lady again told me for pet rent I explained for a 3rd time I no longer had a pet the lady became rude and hung up in my face I went to the office and she was no help the manager is very rude and never resolves anything I feel like I\\\'m being punished for moving please help I\\\'m getting ready to move and I do not owe them anything my last rent payment was made at the beginning of the month
Repair Issues/Breach of agreement | Case#**-*025
Kingston, Pennsylvania - 18704 Landlord has been informed by phone and was asked to fix electrical problems. Outlets are sparking constantly and power is turning off and on by itself. I have had many electrical problems here in the past and landlord has not always acknowledged these problems.I was told to "make due" and that if I could fix it myself or have someone I know fix it he would be much happier to reduce the price of next months rent. Electricity here is a safety hazard and I have to turn off circuit breaker so that house does not catch on fire, leaving me with very limited electricity in entire house. Landlord did not make any arrangements to have this problem fixed. I will most likely end up having to call someone on my own. Landlord has been informed in the past of dry rotted windows in bedroom/attic and has neglected to have them fixed/replaced, causing cold air to come through. Landlord has told us (my kids and I) to vacate the property within 1.5 months because he does not want to spend any more money repairing the electrical/plumbing problems that arise. He has stated numerous times that he is not willing to fix anything else in this house. He has tried selling it to no avail so he has stated that he is now considering letting it go into foreclosure.
UN ADDRESSED BED BUG COMPLAINTS | Case#**-*303
HERMITAGE, Pennsylvania - 16148 I began being bitten by bed bugs all over my body as well as my three children. wen t to the office and complained. they told me they would send up their exterminator to inspect my apartment. i never say him do this as i was running errands. when i came home i asked the office if it had been inspected. the blonde lady at the front office stated it had been inspeceted and noting was found so they would not be spraying. went to the dr twice...both times being told i had bed bugs....i further inspected my beds to find on my own a bed bug infestation. i colleceted a bug took it to the office to show them...she sent me a note that the following day my house would be treated for bed bugs. had me clean all the laundrey, clean out closets, throw away infested box springs take all dresser drawers out ect. in preperation for a bug spray. i did all of this. the exterminator stated he was here to inspect because they need to before sprayng. i said its already been inspected a few days ago and is suposed to be sprayed today showed him my letter and he said hed be right back. i went to the office again and they told me i had to wait till the begining of next week so at least four more days to be sprayed because it was only an inspection. i dont believe she had it inspected the first time and sent me a false letter about the issue being resolved. she was also very rude when talking to me.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of OCT 23,2017 | 05:33 EST
Renters 111,698,961
Landlords 22,944,161
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