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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Bedbugs in 321 B | Case#**-*687
BEDFORD HTS, OH - 44146 1914 We have been getting bit, I took bug in jar to Manger , and they said it was not bedbug, keep getting bit, called agin, they said they could not spray that they had all ready sprayed! It is not working my husband has so meany bits, all on his arm, every time we try to sleep we are woken up from bits, I am cleaning all the time, can not have my 2yr old and my 5mo old granddaughters visit anymore! I have heard of this happening to other people now here we are, I want the Apartment to fix the problem, I am paying over $800. mo. To get bit, afraid to go to sleep, I need my sleep, I wok 12hrs a day. Why am I paying rent and can't sleep there?
Charging Alot For Rent | Case#**-*911
Phoenix, Arizona - 85017 She charging 300 dollars more on my rent that not fare
Mold And Bee Issuse | Case#**-*192
Poughkeepsie, New York - 12601 I been way to nice and patience about the mold and bees. that you say their is no mold under my kitchen cabinets, then way does it smell really bad, now with the bee issues you keep spraying the bees but its not helping the matter and on August 11, 2015 my 6 year old got stung and am not happy about it. I got 4 young kids in this house and my 6 year old has asthma and my 2 1/2 month old baby don\\\\\\\\\\\\\\\'t need to be smelling the mold every time I open up my bottom cabinets. WHY?
Repair Issues, Breach Of Agreement | Case#**-*494
LAKELAND, FL - 33809 4169 Serious issues with home that could cause fire, mold, turned in work order two month ago, and still have not been addressed. I have lost two computers and a tv to the issues not getting fixed with the loose plug ins, animals are getting into attic where there is a hole in chimney/wall and chewing on electrical wires. there is a leak in the roof that is now causing mold. I have tried negotiating with realty company that is handeling the rental home for the owner, and they keep avoiding us. I have requested that the issues get fixed, and that we receive a months free rent in order to compensate for the items we have lost, or let us out of our lease and return our deposit. Have not heard back from them. I have talked to former tenant and they said that they had same issues when they lived here and never got fixed. that the owner does not like to fix anything.
Deposit Rent Problems | Case#**-*476
Dallas, Texas - 75228 I paid my rent in full including late fees now they’re telling me I have to move out within a 24 hours because apparently their money orders got stolen and they are requesting me to pay that money back it’s not my fault and I’ve had other neighbors that had to go through the same thing this is not the first time this happens it has happened before .
Slum-like conditions | Case#**-*007
North Lauderdale, Florida - 33068 Passed themselves off as the caretakers for a Christian Transitional House" Infested with cockroaches that would crawl on the tenants at night and give them skin diseases. I was obligated to go to the emergency room for cellulitis brought on by the cockroach bites. No cleaning was ever completed by the "House Mother" Annette. She collected rent in cash, then disappeared. Holes in the roof from recent rainstorms Excessive mold and mildew from years of neglect Hole in the front window where one of the local crack dealers threw a rock through it Most of my roommates were either addicted to crack or gambling and would steal my food and coffee, while the "House Mother" Annette (last name unknown) turned a blind eye because the crack addict was coming into an inheritance Other roommates (with wealthy families who did not want to deal with them) were mentally unable to take care of themselves and their own human waste by-products, putting my life in danger due to my extremely compromised immune system
Charged Me $175 Out Of My Deposit Money | Case#**-*177
Bolingbrook, Illinois - 60440 Do not ever rent an apartment from Glowacki Management Co LLC specially for Tom Smith Properties, I vacated my apartment by Sept-8th-2019, paid two months rent for breaking the lease, did all paperwork formalities, etc, and left the unit absolutely clean, they charged me $175 for cleaning without informing me and now giving the excuse that unit wasn\'t clean. I left it absolutely cleaned unit, since beginning they lied so many points, that unit is centralized AC, etc, Manager Name Mellisa, she lied so many things in beginning, even when I rented it in May, it wasn\'t clean, don\'t contact this agent and don\'t rent properly of this guy here is the property address, don\'t rent this property https://www.apartments.com/321-e-2nd-st-erie-pa-unit-321/fpdyews/
Bugs In Apartment | Case#**-*704
I noticed a rash on my back, and went to the doctor, she told me that I was being bit by something. I washed all of my bedding and vacummed the apartment several times. The situation got a little better but I still get a bite here and there. My concern is that this is in the building somewhere so the entire building needs to be sprayed.
Mentenace And Heath Issue | Case#**-*253
Dallas , Texas - 75246 I have been try to ask to get inform and change the air filter politly when i come back the room was full of strong smell from the counter top painting. I went to office to ask what it was they told me room was counter top painting in my room. When i come back there was nothing. But still has strong smail. I left the house and stay in my sister house. Cause i was sufering from inflamatiom for a week i couldnt stay in the bouse. I report that in the house.
See notes under additional details. | Case#**-*382
West Jordan, Utah - 84081 From July of 2010 to December of 2011 Dan Wigen has engaged in countless inappropriate behaviors. The following are, but limited to: Slander. Fraud. Harassing our Bishop for the purpose of collecting rent, forwarding texts to Bishop between myself and Dan to slander my character. Multiple breaking and entering of rental property after my we took possession of property of record. Breaking and entering in the presence of minor children. Text messaging, telephonic, e-mail harassment, and fraud. Fraud by deception to breach my wife??s high secured employer for the purpose of personally harassing her in front of upper management. Failure to comply with State of Utah mandated safety and habitation repairs. Gross Negligence. Refusal to make repairs and cleaning arrangements; as part of our move in agreement. Fraud by deception for the purpose of manipulating my wife into moving in (prior) to making necessary repairs, over all cleaning of carpets and dwelling, repairs, etc. Thereafter, refusing to keep oral, text and/or email agreement with items listed herein. Refusing to conduct property inspection; as per rental agreement. Slander my character and embarrassing me in front of wife and Bishop. Ignoring my countless e-mails, texts, phone calls, etc. between July of 2010 to Dec of 2011 . Dan Wigen contacted my wife; Kiersten O. Price and tried to manipulate and coerce her into leaving me; or else be evicted on or about Oct. of 2011. Interfering with my marriage. Loss of consortium. Drafting ??lease renewal for 2011 to 2012.? After both myself and my wife singed and finalized it, Dan Wigen, than attempting to coerce my wife into singing (modified lease that would not allow me to reside at property.) Perjury in conjunction with property owner; Cindeee A. Green; in court of law.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of DEC 6,2021 | 08:38 EST
Renters 115,764,158
Landlords 23,767,492
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