Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
property up keep | Case#**-*052
columbus,
Georgia -
31903
The landlords do not fix anything for them to charge so much rent money. My air doesnt work, my front door needs repairing, the apt is ridled with mildew and mold. I have been complaining for months. I even filed a complaint withe city inspectors office.
roaches everywhere | Case#**-*815
phoneix,
Arizona -
85021
since we move we star seen roaches in the restroom and we went to the ofice and they never came to spray and then we recive the firt letter of the pest solution the will have to remove everything from the kitchen and the restroom and the we will need to be out of the apartment for 4 hrs after the treatment and then after the treatment we need to cleand our selft all the mess and this have repit for 3 times and the 4 time we refuse because we have a 4 years daugther and we think the the solution they are using is to strong for her but i thing is not working on the roaches because after the treatment we have seeng more roaches then ever, and this building is the one with more cockroaches problem so we want to move to another building or terminate our contract witn no bad record on my credit and our deposit back. thank u
bed bugs, a/c mold | Case#**-*610
Dallas,
Texas -
75231
I advised the landlord that i have bed bugs, got rid of the mattress and contacted them a second time after advising them of the bed bugs in my apartment regaqrding the resolution. I have never had bed bugs, i woke up a few days with bumps and thought it was an allergic reaction, got to work, did some research becuase i had not changed any personal items used for ex.soap,washing powder, perfume etc. After reserching what to look for regarding bed bug signs. I checked my mattress and found bugs, blood spots and waste from them. i was terrified. I immediately got rid of the mattress, contacted the office. Once i finally spoke with the manager tracy i was advised that they were going to investigate and get back to me. no one got back to me, i ended up having to contact the office, spoke with Tracy, she stated that the company that would spray did an investigation of my apartment today and that i did indeed have bed bugs and that i would be responsible for the cost becuase they have used the same company in the last 2 years and no one has had there apartment sprayed or reported the bed bugs. this upset me becuase i have lived in these same apts since12/2009 I have lived in 3 differnet apartments, the first one was a one bedroom, that apartment was broken into and they relocated me free of charge due to the property having several other break ins in the same time frame for tvs. after relocation to the second apartment once my lease was up i moved into a 2 bedroom becuase my daughter was old enough to have her own room. i currently live in the two bedroom now and this is the apt that i have bed bugs in. I have not been able to spllep ive been sleeping on the floor. this complex has been managed by four different management companies in about the 2 years that i have lived here. compnay names (nessel,lane, Wrh,westdale and now walker holder resadential) how would they know if anyone has had bed bugs besides the company that they hired stating they never have treated for my unit? there arnt many tenants if you ask me that would report it due to being charged or afraid of the reality. I have to add lastly that out of all 3 units that i have lived in they have never been sprayed for anything, if even roaches as i would recall getting a notice regarding someone entering my apartment while i am not home to do so.I also have What looks to be a/c mold, the same manager stated once the bed bugs are handled she will take care of that. I have a cold now due to this
Neighbor downstairs smokes weed regularly. Maintenance people dont do job. | Case#**-*744
New Berlin,
Wisconsin -
53146
I have left you a few messages regarding Julie and her son and their weed smoking that goes on regularly that comes up into our unit and you have NEVER responded, ever. I have had to call the cops on Julie 3 different times. Once because she was outside at 3am yelling on her phone just outside our window, the 2nd time because when the cop did come and go, she called her friend back and proceeded to tell them she was going to kill me and more recently, for excessive door slamming to the point where our floor shakes and WAKES UP OUR COMPUTER from sleep mode. NOTHING HAS BEEN DONE ABOUT HER. We pay rent too and we like it here (aside from her) And as far as your maintenance people go, they're a joke. We have pictures of things that are STILL broke from 2 years ago that we put on our "list" of things to fix when we first moved in here. Our whole entire parking lot is pretty much 1/2 inch of ice, and it extremely unsafe. I asked you Bob if I we could have a ceiling fan back when we first moved in and you told me no because the ceilings couldn't hold the weight. Well, guess what? Dennis and Yolanda have a ceiling fan in their kitchen but you probably wouldn't know that because you never actually come here to see how YOUR PROPERTY is treated. Please, all we are looking for is a non weed/cigarette infested home and people that actually CARE about the property that they "maintain". Thank you.
Bed Bugs | Case#**-*422
Macon ,
Georgia -
31210
New tenant April 29, moved in with new furniture still in plastic wrap... started to get bites a week into actually settling in.. noticed tiny brown bugs on the sheet only in bedroom area.... had to go to hospital with bites on face arm and back..swollen beyond recognition. .once researched the issue..reported to landlord..they immediately blamed me and daughter and said we have to.pay $1200 or more.if the whole building is infected. it\\\'s been 4 months have yet to sleep in bedroom or in comfort..had to get air mattresdls.. been sleeping in living room...this is horrible and I no longer care to stay hereumbol
Breach Of Agreement | Case#**-*658
WOODRIDGE,
IL -
60517 6020
This complex was perfect for me, my wife and my two year old daughter when we moved in. However about 5 months ago we found out the neighboring tenant had an infestation of bed bugs and roach. Which the complex did nothing about. At the end of August they began trying to remedy the situation and told us give them 3 weeks to fix which the oils have been the 1st of October when rent was due again. We decided to give them that time and if the task wasn’t completed we’d provide a notice of default on the lease agreement and request reimbursement for the past months we’ve paid to live with these things. The task was not completed though they set people to spray it was not the proper means of dealing with the issue and thus the infestation spread to other units including my own. I called the city code enforcement who came out to do an inspection at 11 am in the morning and she stated she wanted to find them crawling around which is not very likely since roaches and bed bugs are nocturnal. She left saying she found no evidence of anything and that Dina had not been in any violations since these were approved methods. After this I began filling the paperwork to serve them the notice of default which was served on October 11, 2021. That same day they served us a 5 day notice to pay or they’d file for eviction. Just three days ago Dina herself gave me a letter of non renewal notice. In other words they plan on not only trying to take another months worth of rent from us but also retaliating against us for reporting these issue and trying to get the properly dealt with, instead of continuing to pay $1360 a month while living with these things. Some information has been omitted from this text box as the character limit will only allow for so much.
black mold pipes leak electric is bad | Case#**-*190
san jose ,
California -
95112
the place has mold and mildew . the pipes leak water and the electric is bad hanna refuses to fix anything also has her father come and harass me along with breaking and enter
The drinking water is contaminated with e-coli. | Case#**-*199
Bandon,
Oregon -
97411
This slumlord rented the property to my family without disclosing the well was contaminated with e-coli and the property is in a flood plain.
I Need Someone To Speek With Please I Need Help | Case#**-*833
KENT,
WA -
98031 4106
Indigo springs apartment is not good apartment for live I need to speek with someone please they Diidnt listen to me my selling drob water when it’s raining I told the office 1000time no body do anything and when I went to rent somewhere else they told the new apartment that we have complien and we have noises l have 2 big boys and no one doing any nosies please there is too many thinks to tell I need someone to speek with I have this problem in 7 months and no one help me
Repair Problems And Breach Of Agreement | Case#**-*051
Shreveport,
Louisiana -
71108
I have contacted my landlord on numerous occasions I have all my pictures and videos he\\\'s very rude he he tries to belittle me as a person like I\\\'m not an educated woman with two degrees and he doesn\\\'t fix anything and if he does fix it and he barely it\\\'s it\\\'s a half fixed job which meaning his his maintenance guy has to come back within a few days later to touch up the job that he sent them out to do if they would have just did it right the first time. last night or will early this morning December 22nd I called my landlord to let him know that the toilet that\\\'s in his property is actually not secure every time you sit on the toilet it jerks and you know like pushes forward and moves back well the toilet was flooding water because it\\\'s not secure and I let him know that and he told me well it\\\'s because you put sanitary and feminine products in the toilet and I said sir I haven\\\'t even used any feminine products in the toilet I know you\\\'re not supposed to put that those type of things in the toilet well he hung up in my face twice as I\\\'m trying to explain to him the issues and the things that need to be fixed here the roof was leaking the roof has a hole in it and in my room I haven\\\'t even been able to sleep in the room me and my children sleep in the living room in the house because certain parts is not really that livable. I just want to get out of this lease and agreement and to get all my money back that I\\\'ve paid to this man because I\\\'ve paid almost $2,000 in rent and he doesn\\\'t really fix anything but he calls when it\\\'s time to pay rent but doesn\\\'t want to fix the issues at hand in his house it\\\'s rats in the house I\\\'ve had to get poison and everything infestation of roaches I\\\'ve had to spend my own money to bomb out the house so that me and my two children I have a disabled son that\\\'s that lives in my household too there\\\'s mode and mildew in the walls and he I told him about it he came to the house and all he did was wipe it off with his hand and said that it\\\'s that it\\\'s not mold or mildew and I\\\'m just tired of this I\\\'m tired of going through this I\\\'m tired of sleeping at other places even though I\\\'m paying rent in this house and can\\\'t even be comfortable sleeping here.
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
