Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
Return my $1200 deposit $300 for cleaning $900 deposit for the rent | Case#**-*269
LA QUINTA,
CA -
92253 2958
I return the house cleaner then when I received it, the rooms they smell like urine when I moved and I cleaned it before I put my stuff there, on my last day that I moved out on May 31 2913 I return her house cleaner then what it was fresh cut grass clean rooms and house, I asked for my deposit but she laugh and said that she wasn't going to give it to me because "the house was dirty" which all lies the landlord is a liar and she's a very bad landlord I told her about the mold n the bathroom because she has no ventilation so when you shower the water stays creating mold in the ceiling and I told her about it and she didn't do anything to fix it, I also told her about her plumbing issues in the bathroom the bath tub would fill up quickly and it wouldn't drain for about 2hrs that's another issue that I mention to her and she didn't fix it, all the plugs in the house are loose and I don't think the house is up to code because there's a lot of issues with it, when it rains it leaks from the roof the leak comes from where the a/c unit is sitting at on the roof, that's another issue that she neglected on fixing among many things around the house, I feel sorry for who ever rents from this lady because she's not a good landlord and people need to know this all I want is my deposit back, I'm unable to get a place because she wouldn't give me my deposit and is to right for her to do that she's wrong.
Lanlord fails to honor terms of lease nor response to email/ phone calls | Case#**-*573
Elkins Park,
Pennsylvania -
19027
I signed a lease 7/22/2011 with my landlord for an apartment on the second floor of a house and listed in the address. I said a washer/dryer is very important to us, so she wrote into the lease that is would be available within one month. I sent her several emails and a few calls asking for updates on the washer and dryer availability which was to be at the latest by 8/26/2011. Her response to me was if I was not happy, I could "move the fuck out", on September 23, 2011 (an additional month after the w/d was promised). Since then I have not been responded to by her by phone or e-mail nor is a functioning washer and dryer replaced. I am more than willing to move out into another resident, if I know she will not try to hold me although she did leave me a message previous to the one I just mentioned saying " that I've been bitching since I moved in and if I you aren't happy, I will give you all your money back, and you can just move out."
Refuses To Acknowledge Rent With Receipts , Refuses To Make Any Repairs | Case#**-*200
DENVER,
CO -
80236 6202
the landlord is trying to evict us and refuses to make repairs . he has collected rent way above what my moms lease says and this occurred after she had 3 strokes. my mom has a balance of 15000 owed to her and the landlord is trying to evict her after formail repair requests were made. He has now been non stop threatening us. He has tried to tow our vehichles 4 times and tells our neighbors we are on drugs. he is claiming we hafvent paid for 5 months but we have signed receipts that he refuses to acknowledge
Vandalism, Neglect From Management, Unsafe, Financially Impaired. | Case#**-*549
LOS ANGELES,
CA -
90018 4504
We have resided here since November 2020. We\'re from Missouri, and moved to California all on our own with absolutely no help. We also are newly 21 years old. Since staying in this Tripalink building we\'ve experienced bad after bad after bad. Our weeds/plants outside grew to be taller than our cars to the point we couldn\'t exit or enter onto the passenger side of our car because of these overgrown plants. After a month of several maintenance requests and reaching out to my property manager \'Mateo\' about it multiple times while continuously being ignored by him, we called and showed that we were upset about this neglect (and proceeded to get yelled at by Mateo), and of course the next day it was taken care of. Our entire unit also had an ant infestation that they ignored us about for months until we told them it is against the law to not provide us with things to get rid of them. They finally brought in an exterminator who then proceeded to damage our front door that is still damaged to this day. We get no parking available when if we are paying $1,200 a month for co-living other people who don\'t live here shouldn\'t get a space over us. Our car has been vandalized and attempted to be stolen/broken into twice, as well as our roommate being robbed by 3 men with guns RIGHT outside of our front gate not even 2 months ago. I (Tamia Harris) have SEVERE anxiety & paranoia and DO NOT FEEL SAFE LIVING HERE. As well as that, we can not afford to stay here any longer. Please just help get us out of this terrible situation, covid has been hard enough on us with finding steady jobs and on top of that we now have to pay hundreds of dollars in damage because we can\'t get simple parking. I\'m highly positive the way this property management treats us is illegal. I have panic attacks walking in and out of my own apartment, I should feel safe. We almost feel tricked when looking into this place by our property manager by him telling us that we would be taken care of if we needed anything and it was a safe area (he knew we were here moving from Missouri and had NO IDEA about any areas in Los Angeles). We just want to get out of this lease, we don\'t care at this point to even get our security deposit back. We\'ve always paid rent on the exact dates it was due as well even if that meant we couldn\'t go get food or pay for other important bills. We are good tenants and always have been despite the way we\'ve been treated. All we want is to just be able to go back home and be safe.
Breech of rental agreement | Case#**-*254
San Antonio ,
Texas -
78228
On July 27th, 2012, my fiance Carl McCall and I Sorraya Gibson met with Trisha Johnson in regards to leasing an apartment with sunpark. We were shown a model apartment and informed that the if we chose to lease at sun park they had a $99 move in special for signing a 13 month lease. My fiance and I explained to Trisha that we were moving to California in August of 2013 and she told and offer $200 off the first months rent for us and that she could give us the same $99 move in special if we did a 12 month lease, she also told us it was good that we came today before because it was the last day for this special. The apartments weren't luxurious but we couldn't beat that deal and it would only be for a year so we accepted it and paid for the applications and the $99 to hold the apartment. On september 1, 2012 my fiance turned in the money order for $300 for rent for september, which management accepted and we didnt hear anything from them until we received an eviction notice outside our door september 12, 2012 for unpaid rent in the amount of $199 for September and $87 in late fees. We spoke to office management and explained what we were tild by the leasing agent Trisha Johnson and they were of no help, very rude and didn't care and Trisha denied ever seting up the agreement. I have called their corporate office as well as the property manager s supervisor Don rowen and the property manager Brittany Sullivan and nothing has been resolved.
Repair Issues | Case#**-*591
YUKON,
OK -
73099 1021
The fist major problem was when the entire back half of the house lost electricity for almost a month. The landlord never came to check on us. We had to hook up an extension cord with a moveable lamp so we could see in both bedrooms, bathroom and the hallway. I had to get an electrician to come over to fix it. He said it came from the old faulty wiring iny children\\\'s room and also had to unconnected the heater in the bathroom bc he said it was dangerous as well as to not use the outlet in the bathroom bc it could be dangerous. That is still yet to be deducted from our rent.
The air vent in my children\\\'s room since this summer has not been blowing out. Charly\\\'s son Trey Bishop who mysteriously appeared out of no where when Charly got in a motorcycle wreck was supposedly going to start helping to maintain the property. Trey came over brought in a huge ladder (750sq ft residence) to get into their closet bc he thought there was an opening to clear the vents. It didn\\\'t open and all that was done was he left a mess of ceiling and some other particles on there clothing and the floor of there tiny closet, left a open knife in there as well. He never came back to fix the problem. My children slept in our living room the entire summer. Still cannot feel anything coming out of the vent. It\\\'s the coldest room in the house. Was told about having Mice bc continuously have to clean up mouse poop, newest neighbor in 629 A even told Trey. Vicki in the unit diagonal to me told Charly, she had a infestation problem bc after the tenants next to her left no one came by for months after they left so there were roaches everywhere they bombed there and finally cleaned so they moved to Vicki and she has to deal with having cancer, etc. Nice feces can make ppl sick, plus Charlys brother opened up some panels in my kitchen which I informed him of bc they were not closed up properly were still never fixed properly. Giving east access to any animals whom can get under the house to walk right into mine. Told twice that we were going to get siding and new windows bc the insulation is horrible here, the AC never turns off. And never fully heats properly. For the 5 months on/off repeatedly the toilet and bathtub back up with feces, note this shared by 6 units total. And before the problem started at my house it was always a problem at 631 B, the one next to Vicki Sandlin\\\'s use to baxk up into their tub and nothing was ever done about there\\\'s. Double checking deductions, fix prob, then$
Repairs Harassment Hidden Cameras Threats Stolen Electricity | Case#**-*593
Easley,
South Carolina -
29642
Landlord has been hostile manic , psychotic phsosiopathic behavior has been slandering myself and my husbands good name telling people lies and untruths about us harassing us placing hidden cameras all over our property some to spy some to speak through to make us feel crazy, I found one finally. The quote so called landlord is not listed on any property titles or leases for our trailer nor for our property. He continues to refuse even after being told by officers to repay us our money to even try to work with us on prorating our rent we have had no running water in our kitchen sink or bathroom sink for over a year. My list goes on.
Breach of Agreement | Case#**-*113 We have been having issues with our neighbor being noisy at all hours of the day and night. Also had to file for issues for their aggressive dog that they refuse to put on a leash with the city and the Landlord. In the past I have been able to talk to the neighbors to ask them if they would keep the noise down, not slam their doors and to put their dog on a leash. They would apologize and correct the issues for a short time. We would also inform our landlord of the issues but let him know that we were able to talk to them. However, the most recent interaction I had with the neighbor was over Heather (neighbor) slamming the front door over and over for about two hours. I asked her nicely if she could close the door quieter and she said, "if you don't like it then move or tell the landlord to fix it." I called Chris, he didn't answer, so I called Stacey (his fiance). Stacey told me to call the police that there was nothing she could do because it was a matter of perception and a police matter. Later that day Chris and Stacey stopped by my house and served me with a 10 day to comply or vacate for harassing the neighbors. I asked her why she was serving us with 10 day notice and she said she was following her attorney's guidance. Later the same day Heather (neighbor) called my employer and told him that I was stealing from them because she has been in my apartment and she knows I have furnished my apartment with their merchandise. This was a blatant lie I have purchased everything in my home, fortunately, my boss knows me better than that. I have made phone calls, put everything in writing and exhausted my resources but still feel as if I am not being treated fairly. I don't understand how my landlord can kick me out for reporting issues to them. I should be able to exercise my rights as a tenant without being retaliated against. Please help me understand what is going on and what I can do to protect myself. I have cut this very short because I did not have any more room but I have made a journal of chronological events along with letters that I have written to the Landlord. Please get in touch with me. Thank you for your consideration. Cell phone #: (509) 370-1360
Deposit Refund | Case#**-*826
SAN FRANCISCO,
CA -
94107 6106
Tony Harkins of Tower Rent is the property manager for the apartment we were renting at 821 Folsom St APT 412
Tony has not performed his duty in handling the security deposit for this rental:
a) has not providing return and/or estimate within 21 days mandated by California Rental Law
b) has not provided detailed information on the security deposit interest as is required by City of San Francisco (partial interest was included but details of the calculation were not provided)
c) has charged us rent for period after vacating the premises
d) has charged us for the citation which was issued by the HOA due to apartment layout not being according to HOA requirements -- in particular having hardwood floors in our apartment over a bedroom in the apartment below.
Partial deposit was refunded about 50+ days after vacating the premises and paperwork for charges was only related to us 49 days after the move out. Once the paperwork was given, we tried to communicate with Tony with requests to amend the deductions and payout the remainder of the deposit, but without any response.
Ac Broken For Days. House Has Mold In Bathrooms | Case#**-*828
TAMPA,
FL -
33615 1240
The Ac unit is old and its been repaired a couple of times. this past Saturday the unit stop working again and I called left emails they send 2 different techs and companies here missed a day of work and they both said the same thing that it cannot be fixed that the unit needs to be replaced. its Tuesday morning and I still have no answer. the bathrooms are all full of mold and nothing has been done about it. I have never missed a payment I have tried to fixed things myself but I cant do it all. I live in florida and its really hot and I been with no ac since Saturday.
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
