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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Management Not Following Up On Issues (infestation Of Roaches & Bed Bugs) | Case#**-*448
Have had issues with management getting repairs made and fumigations scheduled. Everytime we have addressed concerns to manager she acts like we are bothering her or inconveniencing her. We have been dealing with roaches and now bed bugs. We have been paying our rent on time every month since we have been here. Now we have had limited access to our apt because the bed bug infestation. These past 2 months have been very stressful for me and my family. Ij regards to roach problem the neighbors to the left of apt moved out and apt was bombed for roaches and manager failed to inform us. We called her and she told us to go out and buy bug spray and she reimbursed us for that. That was about 3 months ago. Now this weekend July 13th we came home and noticed roaches crawling over wall and on our window the neighbors to the right were fumigating there apt, we asked the Manager if she knew about it she said "no" we sent her pictures of roaches on our window all she said was "ok"
landlord refusing to give keys | Case#**-*103
wildwood, New Jersey - 08260 I paid the deposit and went to give the landlord the first months rent on day of move in and she refuse to give me keys. Landlord stated she no longer wants to deal with people like me. I have a signed lease in which she and I signed the day deposit was giving. I have also tranfered my electric into unit. Landlord also placed my deposit into a account and I have the copies of that. I have a son and she is now telling me she changed her mind and dont want to rent to me. My lease was due to start Feb 1, 2013 and she refuses to give me the keys. I will be homeless as of Saturday because I have giving notice to other landlord. What can I do???
BREECH OF HABITABLE WARRANTY | Case#**-*970
MERRILLVILLE, IN - 46410 1820
Bed Bugs | Case#**-*839
Raleigh, North Carolina - 27606 I discovered my first bed bug on Thursday August 24th, 2017 after experiencing bites for 2 days. I have not had bed bugs before and am unaware if there are other tenants in the building who have experienced them. Because the management company is responsible for providing a hospitable living situation for tenants, I expect Vie at Raleigh to adhere to my proposed resolutions.
Failure to return deposit and last month pro-rated rent | Case#**-*137
CORVALLIS, OR - 97330 4044 I moved out of this rental three months ago. When I met with the landlord after moving out and the final inspection, he stated that I would receive a refund for a pro-rated amount of the last month rent and receive full refund of the $200 deposit. I paid $900 for the last month rent and the thirty days notice was up the 14th, the final move out date; this left him owing us $480. He agreed to pro-rate the last month rent when the thirty days notice was given that we were moving out and also at the last meeting after we moved out and new tenants had already moved in. At our last meeting , he stated he would call me to get my new address so he could send me the check. He never called. I have since then tried calling numerous times and left multiple messages. He has never answered my calls or returned my messages. It has now been three months and he has failed to communicate with me or send me any documents regarding the issue. I except him to pay me the $200 deposit and $480 of the last month rent coming to $680, as he said he would.
Property Loss | Case#**-*224
bed bug infestation occurrence in august 2013. damage to, and loss of furniture/property. landlord hired pest control company to treat only 2 units yet refused to treat entire building or cover cost of loss. abundant negligent pest control encounters. physical, emotional and psychological issues risen due to incident, requiring treatment and counseling for family.
Harassment By Neighbors And Landlord, With Threat Of Eviction. | Case#**-*395
0 - We were contacted by phone by our landlord on the 16th of November concerning a noise complaint from, in here words, " a few of the tenants". She refused to mention names. She claimed to have also had numerous complaints from a tenant that moved out 3 months ago even though we have no way of knowing, and were NEVER contacted about any of these previous complaints in almost 2 1/2 years of tenancy. On November the 27th we were presented with a letter from our landlords lawyers filled with bogus allegations, and threatened that with one more complaint of disturbance emanating from our unit, that our tenancy would be terminated. Though my wife and I have been tolerant of the rest of the tenants in the building, with the understanding of nuances and noises in their daily lives, it has not been reciprocated. Our landlord has refused to listen to us in our attempt to defend ourselves, and has come to the unfair conclusion that we are the only tenants causing problems and creating unwanted noise.
Bedbugs infestation | Case#**-*799
BELLEVUE, WA - 98005 3758 I have repeatedly addressed the infestation of bugs in the house and you keep telling me that you don't wanna kill them but FYI they have caused a skin rush to me.
my card was towed. | Case#**-*440
PORTLAND, OR - 97202 4565 On this past friday I asked the rental office for available covered parking spaces. From this list I found a suitable space and parked my car; this was accomplished on friday afternoon. Saturday I looked out over the balcony and I felt comfortable with the knowledge the newly painted car would be protected from the elements. Sunday morning I took the garbage out to the dumpster and noticed my car was gone from the parking space. At first I thought someone has stolen the car. A short time later I went to the office and spoke with the duty clerk, about the missing car and to inquire about any police activity during the night. Before I could finish asking the clerk about the police activity. She asked me if the car was a Ford Taraus with California Plates. I said yes, she told me the cared was towed away because the space I parked my car in was already rented. The clerk told me she tried to telephone everyone (residents) to see who the owner was. The clerk did not call me or my wife. I asked the clerk if she could get my car returned, the clerk commented the person that gave me the list of open parking spaces would have to resolve the matter. So on Monday morning I went to the office and spoke with both of the clerks. They indicated to me tis situation was of mis communication and the tow company would release the car to me without charge if I were to go and pick it up. I explained to the clerks because of my disabilities I do not travel. The clerks indicated if I took a cab to the auto tow yard they would reimburse the cost of the cab. I retorted they called the tow service to have the car removed so they can correct the problem by having the same tow service return the car to the premises. The clerks indicated there is a fee to be paid for the tow service to return the car. I again told them They called the tow truck and for them to correct their own actions. I told them to take care of it or I would see them in court.
Deposit paid, work completed, fleas roaches | Case#**-*204
Acworth, Georgia - 30101 Infested property.Verbal aggreement to clean and move in two weeks pror to July first. Withdrew based on infestation after paid attempts to rid the peast control.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of JUL 21,2018 | 10:38 EST
Renters 112,432,581
Landlords 23,092,742
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