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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

3 Day Eviction Notice. Trying To Work With Property Managers, But Denied | Case#**-*854
I am 22 days late for the month of september I have been on the property for 5 years. I have been told also that the property utilities fees are late. Since April 2014, the property management change to( Select Property Management, Inc). As of May 2014, the utilities statement for billing has stop coming to my me. I express this with the property management, and they insist it was my responsibility to pay. I agree, however, how can I pay a bill if I don't have any statement or billing document on how much should I pay for each month? (each monthly billing is not the same). They insist that it was my job to call them, and ask for the billing. I went to Select Property Management, Inc. to somehow work this out. I was trying to make a partial payment for late fees on utilities, etc. but they did not accept my payment. Instead, they issue me a 3 day eviction notice. I don't mind leaving the property, but I don't have enough money to make 1st payment, and security deposit for the next rental. Please help.
Unsafe Not Fixed Apartment Over 30 Days To Fix And Nothing Has Been Done | Case#**-*565
YPSILANTI, MI - 48198 3855 We moved into a previously owned aptartment that uses to be a drug house, they hurried up and moved us into an unfinished apartment with loose wires broken Windows, there is over 30 things wrong with this place. I took photos had a lawyer look over the lease, which was all wrong, move in date and other issues. I have photos and documentation of all that\'s wrong with this dump. My boyfriend and I feel unsafe here. We have had at least 3 people come to the door since we moved in looking for drugs from the previous tenant. I\'ve talked to the landlady at last five times, nothing has been done at all to fix this place. They have been in here twice and have only fixed about 3 things out of my list of over 30 issues. I have filled out numerous work orders and to me it seems that they refuse to fix anything. I\'ve done what I know how to do, your help would be extremely appreciated. I have lived here for six years. Never late on rent. Never had a complaint and ever since the owner and landlady has changed it has been nothing but issues and harassment from her.
Retaliatory termination Breach of Agreement | Case#**-*770
Valencia, California - 91355 I called the leasing office to ask why it says in the lease that maintenance will leave a notice when they have been in the apt and what they did. That has never happened. They have also entered my apt at least 3 times while my minor child was home alone. When I asked her about this she said that has never happened. I called the property management company. a woman called me back and left a message. I called her 3 times and left messages and no one called me back. A 60 day notice of termination was on my door.
Right To Quiet Enjoyment | Case#**-*230
PASADENA, CA - 91104 4226 On April 20, 2017 I was doing some late night cleaning in my house which involves walking and the occasional dropping of small items (journal, pen, earring). My family had been informed in a written letter before that we are making too much noise by the property manager and we cut down the noise a respectable amount. As I was cleaning we had the TV on with the volume on 18 and I heard the downstairs neighbor hit the ceiling--letting us know that the TV might be too loud. I turned off the TV and was trying to finish cleaning while tip-toeing and I got a call from my property manager saying that we are being loud and that the neighbors below us can hear us TALKING and WALKING. I understood the TV maybe might have been a nuisance since they have a toddler, which is why I turned it off, but I cannot reframe from talking(normally; not shouting) in my home. The neighbor below us, after letting us know were too loud and after I was tip-toeing with the TV off, called the landlord -- giving her false accusations like that we are stomping and talking --which threatened to give us a notice to vacate. I respectfully reserve the right to quiet enjoyment which may involve walking and talking. I find it difficult to live comfortably with all these false accusations of TOO much noise and the unnecessary warnings & threats. I am filing this form because my property manager is notoriously difficult to reason with and to prevent my family from vacating the premises for unlawful reasons.
Deposit Problems, Repair Issues, Breach Of Agreement | Case#**-*661
The master bedroom is unusable, the shower has been unfinished since move in and is unusable, the toilet does not work correctly, the sink doesn't work at all. There has been no heat since move in only ac in the apartment. The guest toilet constantly backs up in the spare bath room. There have been roaches in the apartment since move in and originally the landlord stated that they were going to bomb after the repaired the plumbing leak in the units below mine but when they were finished they said is was now up to me to bomb but bombing is going to help if the lower units aren't provided with proper bug control. The unit has been barely livable since move in and promises of repair are not being kept. Rent went from 700 to 800 as well. It went from having to be paid bi-monthly to strictly due on the first of the month with the rent increase or threats to have to move out.
Motion To Vacate False Judgement Has No Merit | Case#**-*387
Landlord management staff used a personal residual differences jealosy intimations because the race , position in the company and rental fee was more to discredit the other tenant defense and when the tenant reported to the main office the problem a way to get back at the tenant,the manager falsified made up fake charges violations then hire an attorney who is expert in getting judgement whether your innocent just to make money for him and them to ruin innocent person credit not because they owe past due rent or damage the unit. was unjustly but people will do say anything even the court judge to make money.
Maintenance not fixing nothing in my apartment. | Case#**-*070
Dallas, Texas - 75228 Larry the lazy maintenance men sits on his butt and eat sonic all day he is always sleep in the ma in office sleep or driving around.the apartments and when you ask him why he havent fixed it yet he gets mad and make up something i will love for yall to come check it.out and see for your self cause im tired of it and ready to move but there are other people that stay here i dont want them to go threw that. Can you please help me please
Disrespectful Threatment,refuses To Explain Charges And Send Bill On Time | Case#**-*856
Rainier rentals 2 women who denies to give you her name and one man who claim be the manager dave sargent refuses to take calls,when they take the call yell at you, they are extremely disrespectful they dont listen they leave you on hold forever hang up on you you have to call them several times to allow them to take note, say i will call you back but that never happen,for a copy of my contract i have had to wait week and a half even when i let them now why Was urgent,its extremely difficult talk to them due the way they threat you they prefer to say read it first instead to explain charges, yell me, worst experience ever! Extremely dissapointing service because they send a statement without copy of the el├ęctric Bill charging me utility charge July for $68.15, even I paid send a check and now they are charging me june and July again!In september 20 i receive one statement now with copy of electricity bill with charges due since 08/24/2014,reconexion fees and another one due since 09/01/2014! I am still waiting response on their behalf because they fail to send copy of el├ęctric bill, they send statement showing i should pay July i did and in the end they are out of control they seem not to have order they work slow they dont want to tell why they are charging this amount, send bill in september charging june, July, August and now i am so afraid to call because they talk to me without respect and i will not allowed them talk to me or my family in that way again. They have a Job to do, then, do it this is not the first time they are this way, when i tried to complaint with the person who claim be the manager he said theres nothing i can do i will call you back and that never happen and even he threat me so disrespectful like they are the law and if i want to complain theres nothing i can do because they rule? No, sr. I have rights and they own me an apology for the horrible way they talk to me and an explanation because they should not be so careless about ok go ahead pay July and later guess what ? Pay june, July again and send me the electricity bill soooo over due . I will not allow them to make fun of me because i am mexican. And send the information about the manager of person above manager to complain with in case if needed because in a bussiness always have to be somebody above. I also request to rainier rentals pay the fee i have had to pay because they cannot. Give respect or information in a simple phone call.
Repair Issues | Case#**-*805
Air has been leaking in the windows causing the apartment to be extremely cold and heating bills to be enormous. Now the heat is not working at all and needs to be fixed ASAP. The dishwasher has been broken since moving in. Numerous calls to the management company and maintenance has proven futile. Calls aren't returned and maintenance has not been done. We will be filing a request to withhold rent until these repairs have been made.
Electric Outlets Don\'t Work Fireplace Almost Set House On Fire | Case#**-*289
Marietta, Georgia - 30067 My husband Charles and physically moved into The gallery on December 2, 2017. We signed the lease on November 17th because we were constantly lied to about the move in date and desperately need the apartment. We were supposed to have a renovate apartment. The cabinets were rusty and old, some electrical outlets don\'t work, the garbage disposal is leaking, apartment has roaches and other bugs, the closet door fell off because its, so rusty and old, the fireplace almost set the apartment on fire because the smoke is staying in the apartment instead of going out. Multiple complaints have been filed but go ignored. the staff are incompetent, lazy and rude! The living conditions are horrible!

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of JUL 23,2018 | 06:55 EST
Renters 112,437,565
Landlords 23,093,751
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