Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
Other Tenants | Case#**-*241
Casey,
Iowa -
50048
Adam continuously allows his tennants to threaten the lives of other tenants lets them mess with other peoples property lies to his tenants about getting things fixed like broken heaters rotting floors leaking sinks broken glass amongst many other things theres black mold in the laundry room from the washer leaking that he doesn\\\\\\\\\\\\\\\'t concern him one bit
Tocix black mold cover up | Case#**-*827
Dover,
Delaware -
19904
I reported this issue to her in 2005 she ignored the issue. I also made her aware of the flood in August 2011, her response was what do you want me to do? This April, 2012 she hired an environmental specialist to confirm if there was mold in the basement. It tested positive for black toxic mold immediately. He told her the basement needed to be treated and he also noticed there were no filters on the furnace or in the vents. He also instructed her to put filters throughout the house. Needless to say she did non of this nor did she not hire him to do the cleaning. She hired a handy man to paint the walls. I know this because the specialist and I communicated back and fourth and he told me via text that she cancled all appointments with him. When the LL learned of this she gave me a 60 day notice to evacuate. This after I asked her in early April was she selling the house or should I be worried about my living situation. To both she said no. I have lived in this house with her as the owner for 7 years.
Bed Bugs And No Cold Water In Unit | Case#**-*130
Scottsdale,
Arizona -
85251
Bed bugs were severely biting me two days after I moved into the rental. I immediately notified Derek, the property management coordinator, via phone call immediately and requested bug spray service be provided as the bug infestation was present when I moved in. Derek\'s response to my requests was that he would follow-up, but he never did have the unit sprayed and insisted that the spraying for bugs in the unit was my responsibility, Finally, on June 27, 2018 I submitted a formal request for bug eradication (Denali service order 10021); I was continually nursing lots of bug bites the entire time from move in to formal service order filing. Despite my repeated verbal follow-up requests after the service order was filed, no bug service was provided. My bug bites became so severe all over my body that I visited my general practitioner doctor who informed me that my bug bites were from bedbugs.
I notified Denali, the property management company (Derek and Mike) that I was vacating the lease premises as a result of the property management company not treating for bugs that were giving me a severe reaction to their bites. The property management company said they sprayed for bugs on 08/15/2018; however, that was long after I had informed them that I was moving out due to the unresolved bug problem in my unit.
Termite And Ant Infeststion | Case#**-*485
LARGO,
FL -
33771
We moved into Mystic Bay Apartment Complex in Largo Florida on 6/30/2021. 5 weeks ago!!!!
When we moved in, they had recently painted the apartment. Unfortunately, they painted over LIVE TERMITES and they spread all over including our furniture. We have sent countless emails, phone calls and now the termites have moved into our bedding. Today, just today, the attached photos were an ANT INFESTATION that just happened. The sad thing, the manager comes into the apartment and says there is crumbs under the baseboards of the back bedroom. Let me just say, we do not eat in the bedroom. The crumbs she found, were actually ANT EGGS. How gross is that? I need help! I need to expose this operation. We just want out of the lease and for them to pay for our move and new bedding. I am disgusted and now we are not able to even stay in the apartment.
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I have photos and videos
Unsafe Living Conditions | Case#**-*861
Gainesville,
Georgia -
30506
We have been having an issue with the septic tank backing up for over a week now. We have told the landlord about it multiple times and he just states that it is not a priority. We can not use the water at all and I have children living in the home that it is starting to make them sick. I tried calling a septic company out here but they said there is nothing they can due because the septic tank is underneath a cement slab.
Repairs, Pests | Case#**-*079
Houston,
Texas -
77067
We have had no hot water for for three days now. I have repeatedly informed new management if this problem with no response. Water is hot for 30 seconds and then gets cold. Cannot take shower or wash dishes properly. Was told issue was taken care of, but has not. Cannot call office as number is disconnected. Also have mice and roaches. Paying and extra 100 dollars monthly to go month to month and 65 dollars for water. thatI cannot use.
Carpet Issue | Case#**-*794
Millington ,
Tennessee -
38053
In short
They are in violation on TN State law requiring them to keep the property safe and healthy. The carpet was saturated by dogs before I moved in. The tenants prior was evicted due to the mess of the property. They agreed to replace if cleaning didn\'t help. It didn\'t. Twice tried and twice failed. Even carpet man said no hope.
I\'ve wrote a letter stating the violation and the TN law to them and a resolution but they\'ve ignored me and have not called, emailed, sent a letter and are avoiding my calls. That is not right!
Full Enjoyment of Premises-Noise from Neighbors | Case#**-*443
PASO ROBLES,
CA -
93446 2051
My neighbors garage is under my office and my bedroom. They use it as a family room (with dart board and music). They smoke cigarettes and leave butts all over, a fire hazard. They talk loud, have people coming and going. Stomp up and down the stairs, slam their front door, and open the garage door, all at least 10 times a day. The man was out there popping caps at 9:30pm Tuesday night. I'm not looking forward to tomorrow (4th of July). A policeman was here last night because they called them because I told them that if they didn't quiet down I would call the police. He asked them to open their garage door while he was standing in my office room. He said it was really loud. They stood in the driveway telling the police I'm Bipolar, insinuating I'm crazy. They've also turned my other neighbor against me. The noise scares my cats, (my kids), so bad they are running under my bed a lot causing them so much stress. Not fair to them! I am so upset by their complete inconsideration and disrespect. The stress has been so bad that I am having stomach problems, nausea and having a hard time keeping food down. I have had to start taking anxiety medications. This has been going on for over a year. I have lived here 6 years and have been and excellent tenant. My landlord won't do anything. I feel so all alone, just me against 3 of them. PLEASE HELP ME!!!
Repair Issues and Breach of Agreement | Case#**-*516
New York ,
New York -
10029
It has now been two weeks since I created a repair request for the second bedroom closet doors to be fixed properly. Also the is no proper ventilation for the second bedroom. When I spoke with Asha Gandasarran it came to my attention that The Hub Gracie North (The Leasing Company) does not considered my apartment a two bedroom but a one bedroom with office, however I am paying two bedroom rental pricing. Also my apartment is being entered into on several occasions without my permission or notice by her staff and it must end. If Asha has changed her mind and the apartment is now a two bedroom then there must be proper ventilation i.e. heating and cooling system in the second bedroom. If not the price for the lease has to reflect a one bedroom. Also the heating system in the second bedroom is missing the proper temperature handle. The handle was never given when the heating unit was installed.
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
