Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
Neglectful Maintenance | Case#**-*380
DIXON,
CA -
95620 3403
Property maintenance is virtually non-existent. Issues ranging from black mold, cockroaches, broken or disfunctional AC, etc. etc. Other issues such as discriminatory rent also exist. To sum it all up, Adam Ascher is a man who cares only for the money he makes from his apartments and nothing for the conditions his tenants are forced to live in.
REPAIR ISSUES, Infestations | Case#**-*793
Arnold,
Missouri -
63010
When I first looked at house there was air fresheners and house smelled decent, after I moved in I started smelling musty, moldy smell and all of our things smell musty now. The landlord said they would check for mold and never came out to do it. The toilet was constantly running the landlord said they would fix it they never came out to fix it. The roof was leaking and they did not repair then a big rain came and now there is a hole in the ceiling and it looks like it could fall in they sent someone out to repair roof I think, but there is still a hole in the ceiling. There is mice that they refuse to get rid of, and there are bed bugs in house that are infesting our belongings. There is also a critter in the ceiling I do not know if it is a mouse or what. None of this is safe environment for my children.The water running, the mice eating food, the hole in ceiling, It is all costing me excess money, they also said that they keep the road clear of snow and ice and they have not done that either. I would have not moved in to this house otherwise because of its location.
Bed Bugs | Case#**-*833
Saint Albans,
West Virginia -
25177
In I belive July of 2014 we started to notice tiny little bugs in my grandaughter\'s crib. Not long after we notice bites on her arms and face. When i looked in her crib i sawcwhat i belueved was a tick. My daughter then found two crawling on her arm. We immediatly looked them up on the internet. Thats when we saw we had bed bugs. I was shocked and horrified. We are very clean people.After that we told our landlord Frank Peroct he immediatly got angry with us and told us it was our fault and we brought them in. I have never in my life ever had bed bugs either has my fiance Chris. Wecdid not bring them in. We asked if he could spray because if we have them the two apts under us would to. He then told us it was our responsability to spray and get rid of them. We bought bedbug spray and sprayed our entire apt. That of course didntcwork. We told him again 6 weeks later. Once again he got angry with us and told us it wasnt his responsibilty. We have probably spent a few hundred dollars just in bedbug spray. It is getting worse and worse. We cant even sleep in our own bed because we itch so much its hard to sleep. Frank passed away in late march and his brother Ammon took over and Frank\'s stepson Joe has been kinda of like the enforcer. We informed Ammon and Joe of the bedbug situatioon. Which Joe told us we did not have bedbugs and that they are not responsible for getting rid of them. I then found out Joe has been telling people that we have bedbugs. Not only has he done that but he has threaten to change our licks and call the sherrifs dept because he wants us to move ASAP. We cannot move anywhere as long as we have bedbugs. Our box springs and mattress our at least 2000.00. And we have only had it not even a year yet and its being ruin by these bedbugs. All we asked is that the problem be taken care of.
But now they want us out and i will not move into another place so i can spread them to our new place. Now we are invested so bad thatceverything we own is being ruined by these bedbugs.we have video\'s and also pictures of the nasty bugs. I get harrassed every day by Joe and Ammon threatning to call the sherrifs on us all the time. We want to move believe me we do. But i feel he should have to pay to have our furnitue either debuged or pay for us to get new furniture. Also my bed needs to also be debugged or replaced. And i feel he should pay for us to get another home. As far as first months rent deposit and anything else they say we need. Not allowed guest
Violation of rental lease agreement CA. CIVIL CODE 1161(4) | Case#**-*612
San Pedro,
California -
90731
Myself and other tenants are continually harassed by this, said neighbor. The police have been called out several times. The nuisance from this neighbor continues daily, I am in fear of my safety. I have addressed this matter numerous times, to the management company, and they have yet to take action regarding this problem. I have the right to quiet enjoyment and so do the rest of the tenants. This is a violation of my civil rights and my renters rights.
Repair And Mold | Case#**-*294
Oakland Park Florida ,
Florida -
33309
I been living at this resident for 4 years and been subdue to no repair when ask my landlord and it just can\'t keep happening I have a few my ac unit has mold coming from the ceiling my stove doesn\'t work my sink is broken my door are also broken the bathroom is not working properly roaches I\'m my,apt the roof is leaking in the living my electricity is combined with another unit with is under her name make my light not properly working and my account turned off repeatedly on a summer day I tried to tell Mrs Simpson these issues but it keeps happened she raised my rent this month without any of these problems being resolved so do to that I been withholding my rent
My apartment is falling apartment | Case#**-*464
TAMPA,
FL -
33612 5267
On sunday I came home and my hold bath was full of water coming from the celling and I could not stop thewater coming from the top on the celling. Now for the 3rd day thewater is coming down and nothing been done to fits this situation at this moment. Also in the top they have dog jumping up and down all the time.
Rental disputes Lionel proctor,Fairfax Realtor & Landlord | Case#**-*815
washington,
District of Columbia -
20032
terriable apartment i Leased from the Landlord i was having problems with the apartment the apartment floors and walls were paper thin in all the apartments were not sound proof that i could'nt get any peace nor quite from other tenants and harassing Landlord keeping me up he was a bothersome , complaints and disputes between tenants and the landlord went on the apartment was poorly structured it cant handle a family living in it and i was the only one living in the apartment i did nothing wrong to deserve this disrespect the landlord unfairly raised my rent,took me to court and billed me for court expenses for a cheap apartment, i couldnt take it anymore the apartment was a complete scam so i moved out the landlord kept my security deposit and had my wages garnished for increased rent and fees! there was no mention of garnishment from the landlord or in the rent lease about wage garnishment i didnt agree to anything i lost money and got ripped off
Failure To Refund Security Deposit | Case#**-*653
CINCINNATI,
OH -
45220 2280
We are legally in the receipt of our security deposit as our lease ended on Aug 2016.
It\'s been 4 months since our landlord has been misleading us about the payment of our security deposit.
It was told to us that we have been mailed the check and today it was communicated to us that we won\'t be receiving any.
They are snakes ! | Case#**-*339
waunakee,
Wisconsin -
53597
These landlords do very little to fix problems at the duplex, they complain about everything you do and will not return your security deposit no matter how spotless your place is when you move out. They will have a list of complaints as to why you don't get it back .
Bedbugs | Case#**-*741
MAUSTON,
WI -
53948 1369
3 weeks after I moved in I realized there was bedbugs in the unit, so I contacted the office right away and bought my own products to battle them in the mean time. I was sleeping in my living room with my 2 children for another 3 wks to a month before they had someone come in and spray. They brought in dogs to check all apts and narrowed it (supposedly) down to my house and one down the hallway. I have since found more bedbugs (off to spend my money again to buy more pesticides) and spoke to them about it. This was a couple of weeks after the 1st incident. I kept being told the Wilkill people will be coming and they never did. The last week of November I spotted one on my bathroom wall and also reported this, (again will call the professionals). And now the 1st weekend in December I found my couch is infested. I tried calling them for a week straight and all I would get was a voicemail, so I had to go on their website and send them an email stating I had had enough and would like to give them til February 1st to find someone else for my place. A couple of days later Wilkill showed up asking if they told me they were coming and I said no. They checked the couch and did not find anything live and I told them I did what I could but I doubt I killed them all. They basically stated they couldn\\\\\\\'t do anything as they found nothing live. A week went by and I haven\\\\\\\'t heard anything back so I called today and she said that no they will not terminate my lease I\\\\\\\'m in a binded contract with it. I mentioned why that can\\\\\\\'t be negotiated due to the bedbug problem and she said that when they came in since they found nothing live on my couch they were reported the problem was taken care of. So basically they refuse to do anything else until I prove to them there is live bugs in my unit (my word not being enough) and refuse to let me out of my lease. Since I moved in here ( the 1st week) someone has defecated on my belongings outside my door in the hallway. All they told us was to clean it up ASAP. The neighbors have had the police here more than 4 times, apt searched one occasion another occasion 2 people were arrested, constant loud music, fighting banging on their door and hallway constantly reeks of marijuana. I work from home on the phones and this has caused problems for me. Since I moved in it has just been a nightmare and at this point with the bedbugs I would just like to leave.
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
