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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

The Management Is Not Doing Thier Job | Case#**-*278
Dallas, Texas - 75252 This apartment was recently purchased by a different company, and renovations are in progress. However, I feel like I\'m being overcharged, because if the lease is set at $735.00 monthly, I don\'t get how the water bill added can make rent suddenly range at $950.00. Then this apartment is infested with roaches and the bed bugs are moderate. I\'ve been attacked twice in the past year. Then pigeons live on my balcony, and I\'ve asked the management to remove them. They respond with, \"It\'s not their responsibility to do that.\" So then I asked them to provide me with a shovel, and they still refused. Being civil, I then asked for the refusal bit to be in writing, and they still didn\'t approve of that. So basically, if they are wanting to be thought of as professional, yet they can\'t back their words in writing, then it makes me wonder, \'How civil are they?\' At the same time, they don\'t tend to waste any time with adding a late fee to the rent being late one day, or not being paid, and if they can keep up with the rent, they should be able to maintain a decent apartment complex.
Repair Plumbing Problem In Kitchen Been On Going Since Last Week. | Case#**-*486
Kitchen sink has been backed up since last week, I informed the Landlord and his maintenance guy, the Landlord told the maintenance man to inform me that I needed to get a plumber and the maintenance man also had me renting tools to solve this problem. I even contacted a plumbing company that stated that they could not do anything regarding this matter because I am not the property owner. Anytime there is a need for a repair problem Terence cooper seeks to make the tenant take care of the problem at their expense. I refuse to spend anymore money regarding this matter he is the Landlord and he needs to get someone out to repair the problem. There are other issues such as muck in the hallway wearing away that needs to be repaired, he says it comes off because I have kids (I've been living at this residence almost 2 years wear and tear is normal). In addition to this, the gutters need to be cleaned out and wasp live in them also. The main concern is the kitchen sink being backed up for over a week and he will not get anyone out to repair the issue. I spoke with Terence yesterday regarding the matter and stated for me to contact Pete the non-licensed maintenance man/non-licensed plumber whom stated to Terrence that I need to rent a bigger tool. Why do I need to keep going back and forth with these two? This is an issue and the Landlord needs to repair it.
Garbage | Case#**-*266
WINTER PARK, FL - 32792 3810 Garbage, garbage please fix compactor.
Violation Of Tenant Rights/ Harrassment And Defamation Of Character | Case#**-*404
Biloxi , Mississippi - 39531 Since I moved to the Cove Apartments here in Biloxi there has been nothing but problems with management. Everything all started in June the month after I moved in. My neighbors started making complaints about me causing so many disturbance. Most of what they reported back to the office were lies. I have had maintenance enter my apartment without 24 hour notice. I also had a maintenance guy verbally harrass me. My downstairs neighbors have also accused me of water damage that I don\'t take blame for.
Theyre Probably Going To Hijack My Mailbox, Prevent Me From Getting Letters | Case#**-*796
Why offering internet WIFI if they don't want to fix it? Why can't I complain about it? I know that I am the only one person confront about this internet WIFI... maybe because people don't need internet as much as I need it. I need internet to use TTY relay. I cancelled my AT&T account, because their modem was not working and their light kept blinking and poor signal. So I decided to use apartment WIFI internet. I'm sorry that JIM and manager can't stand me complaining about the WIFI internet I apologize for writing many sad notes... I am a depressed person, I can't help it. But there is no reason to slap me with a increase rent from $649 to $680 for this dinky ugly old carpet roach infested bug's blood stain on wall, dirty window studio room. I finally got someone, a blonde hair beautiful model to tell them that she and everyone have internet WIFI problem... and they finally called the AT&T technician to come fix it... but then they slapped me with a high increase rent. I don't know if Nathan is the reason too, I don't want to date that Bonobo looking not yet evolved man. I'm not racist, but eww. I guess he is entitled to look into my window from the 5th level HUD parking garage. I told him to go away, go to the nightclub. I hope they didn't punish me for that. I need internet WIFI, to call 911 or my doctors, using the Relay TTy online... I don't have a phone, I can't hear from phone that well. And I need to email my mom as well. I had blood tranfusion on Sept 8th & 9th, then on Sept 11th, Jim pointed his finger at my face. I didn't provoke him at all. He hates my depressing notes... I understand that... but please fix the WIFI internet... I don't argue. I thought Jim and manager at Wilshire Royale suppose to know how to deal with people of all walks of life.
Bed Bug Inspection Cost | Case#**-*313
0 - I, on my parent's behalf, reported to the leasing office about a temporary skin irritation and was asking for their assistance. The person who answered the phone told me they would put us on pest control list that week. So when the pest control technician arrived, we just mentioned of this allergy. Now, we are of the understanding that pest control also helps with giving out recommendations and suggestions as advertised in Orkin's official website. But unfortunately, the person was in a rush and he told us to contact the management since they don't take care of bugs. By bugs, our understanding from limited English proficient person's prospective, was that is that they are a special breed of insects and not bed bugs. Now, when we contacted the management, the manager was all intimidated and said that she was going to order a bed bug inspecton. Upon inquiry, she said since we were the ones who reported 'bed bugs' and we had to pay for the inspection (86.55$) and all costs following the treatment after. She never took interest in clarifying the situation and was impatient. She also ordered to bring a bed bug in a zip-lock bag to the leasing office. It should be noted that no report was even made in writing and all communication was carried out orally. Also, despite ordering for pest control around every week and having a roach free guarantee during our tour, we see roaches and pests daily in our apartment. On Monday this week, no bed bug was found upon inspection by Envirotrol pest company. It seems the management is not interested in the welfare of the residents and bears grudges against any 'problem tenants' who complain or order service requests frequently and doesn't hesitate to retaliate against them for being a 'headache.' The apartment manager's we had issue was Melissa Honea. The assistant manager was Kathryn Graut. I had a case filed with BBB, but didn't get a follow up response. More over, pest control solutions had been ineffective. We see roaches the same day of pest control treatment.
4th Time Flooding Of Apartment | Case#**-*125
DUNEDIN, FL - 34698 6436 My apartment has flooded now 4 times. There is flooding on my patio and flooding in my living room. Furniture has been damaged. The situation has not been fixed and it was stated that I need to help fix it this last time and my lease will not be renewed, even though I have paid on time every month. I have water coming out of my ceiling and this has been going on since I moved in.
Untruthful Noise Complaints And Eviction Notice | Case#**-*557
Since the day we moved in we have been accused of noise. Sincs recieving the frist complaint. We understandingly quieted down. Since then we have not been making any excessive noise and our neighbirs are falsifying that we are majing noise. So much so that I recieved a letter of eviction today. The other tennants are being completely unfair and lying about the noise.
LAND LORD WILL NOT FIX THE HOUSE WE RENT FROM HER | Case#**-*479
LAS CRUCES, New Mexico - 88012 #1 THE ROOF IS LEAKING IN BOTH HALLS # 2THERE IS HOLES IN FLOORS IN UPPER BEDROOM  #3ALL DOORS AND DOOR JAMS ARE NO GOOD WATER COMES IN THE HOUSE WHEN IT RAINS UP HERE #4 HOLES UNDER KITCHEN SINK WATER ALSO COMES IN ALONG WITH RATS AND CATS LOL  #5THE KITCHEN SINK DOES NOT DRAIN RIGHT HAVE TO PLUNGE IT ?NOTHING IN IT TO PLUNGE ? #6TILE IN KITCHEN AND DINNING ROOM IS COMING UP OFF FLOORS #7WINDOWS NEED TO BE FIXED WATER ALSO COMES IN HOUSE WHEN IT RAINS  #8BATHROOMS SUB FLOORS ARE GONE ROTTED BATHTUBS ARE LEAKING ON TO FLOORS BECAUSE OF CRACKS IN THEM MOLD IN MAIN BATH  TILE IS ALSO NO GOOD ITS BREAKING FROM WALL.ALSO THE FOSS ET S ARE ALSO NO GOOD HAVE TO USE SEW DRIVER TO TURN THEM ON? #9NONE OF THE BEDROOM DOORS CLOSE RIGHT #10 LOCKS NEEDS TO BE CHANGED PLEASE  #11 NOW WATER IS LEAKING UNDER SINK IN MAIN BATHROOM NO WAY TO STOP IT THERE IS NO CUT OFF VALVE
Air conditioning failure | Case#**-*006
New Holland, Pennsylvania - 17557 The A/C unit in my apartment has been giving me trouble since I moved in July 2011. The unit has failed a total of 5 separate occasions this year alone, each requiring maintenance to come and "repair" the unit. The landlord requested an outside contractor to look at the unit and he also apparently "couldn't find a problem" and that the unit was "in perfect working order". The unit has never been fixed properly and routinely loses it's cooling ability/capacity on the most moderate of summer days (85F). The room temperature will rise to at least 80F until the late evening hours when it begins to cool down. As I'm writing this, it's an ambient 82F in my apartment with the temperature of the A/C cooling air around 74F. My portable A/C unit puts out air at around 52F for comparison. I've brought this issue up to management whom has thumbed their nose at me stating the unit is in perfect working order despite how many times it has failed in the past and how it continues to fail. Instead of replacing the unit, my landlord gave me a portable A/C unit to compensate for the lack of cooling the central air system lacked. That being said, I am now expected to cover the egregious power bill that develops as a result of running two separate A/C units routinely. I requested reimbursement for the added cost of running the unit and to which management said they'd remove the unit if I didn't want to cover the costs of using it. I have a domestic long hair cat that has to put up with this higher temperature daily and if anything it's most certainly not fair to her to have to put up with such high room temperature.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of MAR 23,2017 | 05:09 EST
Renters 111,121,115
Landlords 22,827,129
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