Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
Rent Issues/repair | Case#**-*143
NORMAN,
OK -
73072 7861
Hi I’m Andrea Devonshire my Hisband is Trevor Wyatt we moved in December of 2017 and since have been several times with the Ace unit breaking and they have only fixed it to wait for it to break again the last time it broke was the end of July and it was over 100 degrees with my 8year old with us and then had to send her away to family until it was fixed they got it fixed but we were told our manager who they terminated that she was going to take money off the rent. I called lbk and they never got back with us and now our new manager is saying if we don’t pay the full amount when she left the note on our door on Friday she would evict us and when it broke the end of July and then they fixed it that we would wait to hear on rent and we have been waiting and it’s August 22nd the reason why we hadn’t paid was hearing the new manager say will I will get with Melissa because you are the 4th person to say she was taking money off rent. If we have to try to give her as much as we can we don’t think that’s fair because we still have issues that they aren’t fixing. We left a voicemail for lbk and for Tammy at Emerald Greens saying we would pay the 400 but no more then that because of issues that we can’t seem to get taken care of and because Melissa knew it took almost 5 days to fix the ac unit it broke on a Friday and wasn’t fixed until the following Tuesday and over 100 outside. I need some help so I know how we can reach an agreement together and work through things has we have been told we need to do with them several times. Our door is not fixed we were given the excuse it is due to earthquakes after we moved in and were told they would not fix the door and is a big gap at the top of the door and bottom. We can pay this Friday and she claimed from Friday this past week we had only 5 days if someone could call us Thank you
Repair Problems And Refrigerator | Case#**-*464
Eastover,
South Carolina -
29044
I have been living in Lewis Scott Court for 15 years there is no repairs or rehub of the apartments ,they just do minor repairs,the apartment is built on cement slab and the mud is coming into the apartment from outside the wall has mud stains on it so I tried to put caulking around baseboard there is also Bed bug infestation and roaches also the rats have been clawing their way in because cutting down trees here in Eastover They put foam spray around cabinets to clog up opening also rats are underneath apartment where the cement has come away from the wall of the front porch. The cabinets have dry rotten and the particle board is falling apart and the cabinets stink of mildew smell
since the flood and all the rain the black mold is climbing up on the outside wall behind each apartment and green pete moist plus the floor smell like mold and mildew and it is cold as ice.My refrigerator broke and food spoil and the didn\'t replace refrigerator for 5 months so I bought my own and I took off 61.00 for my food they sent me an eviction notice, I have never been late on my rent but once in fifteen years and even then I made arrangement to pay but this time they owe me for my food and I had to buy my own refrigerator.
Unlawful Eviction Lawsuit | Case#**-*989
Dallas,
Texas -
75201
Apartment filed eviction lawsuit without providing written notice to vacate.
Discrimination | Case#**-*767
Fallon,
Nevada -
89406
Doug sent a letter via lawyer. Told me to stop using dump account at park. He didn\'t know obviously that I was helping dump trash at park per lease. Using our truck and trailer.
A day after receiving letter. He shows up at 630 pm. No 24 hour notice. Knocks and I answer , he starts to tell me what letter states, I\'m like why did you send a letter via lawyer. Instead at 630 you show up and I can smell alcohol on this man\'s breath. Hes that close. Calling me now a piece of shit , our yard is shit. By the way my kids were cleaning up from our dogs. As we do everyday. They heard and seen his neurotic behavior. Calling me a troublemaker. I FINALLY got him to leave. Since that day forward it\'s been retaliating factors. Taking my trash pick up. I can\'t park anywhere ! I\'ll get towed. But other neighbors can and did. They constantly harass us. Our neighbors come and check on us. We are a family of 8. We have 6 kids and they see this all. The m as anger rich has harassed us to the point where I now am yelling at him to leave us alone.
He calls cops saying I threw a bottle at him. Lands in trashcan. Shows no proof. Cops come and clearly see this is all made up. My neighbors see and hear all this commotion. Knowing I didn\'t throw a thing at this harassing man.
Now the owner aka ring leader to all this madness threatens to evict us if we harass the workers. All in all they are retaliating and committing discrimination at its finest.
Our yard has to be the cleanest when the owners are home. But other units not by him are disgusting. We have no write ups for our yard like the owners says is shit. Vicki the old secretary told us about rich list he harasses. He eggs my wife on when they know we left a bad situation in reno. My wife emotions are real and he plays with them. She has emotional issues and now they are firing again cause of the owner and managers.
illegal unit, harrasment from landlord | Case#**-*526
San Francisco,
California -
94801
I was not given a key to front door, Lanlord knew he didn't have a key. I wrote letter to Mr. Eng telling him what needed repair and got no response. I called for locksmith on Februrary 19th and paid for key out of my own pocket.
There are no smoke dectors or fire escape. No trash bins. There is no heat in building.
Health and Safety; Negligence; Unfair Refunding Practice | Case#**-*495
Long Beach,
California -
91205
When I asked him how much he dinged me for the carpet, he said $225 or $250. When he offered to take off $100 and send me an additional check, I was expecting a check in the mail for $425 or $400 followed by a check for $100 for a sum total of approximately $525. I agreed to this amount for the sake of further argument.
However, I received a check in the mail today for $225. This plus a promised check for $100 will equal $325. I do not accept this amount.
The carpet, he says, is the reason why he reduced the refund of my security deposit. I do not owe him a full amount for this carpet BECAUSE
1. He said him replaced the carpet every 4-5 years. I lived in that apartment for 3 years and 3 months. The carpet was not new when I moved in. It was damaged when I moved in from the previous tenantâ??s dog. Therefore, the carpet was already aging, stained, and in need of replacement when I moved in.
2. Any requests for maintenance were ignored in my apartment for the duration of my living there. I was forced to do my own maintenance.
3. No smoke detector was provided for the apartment while I was living there. I provided my own. Additionally, the small fire extinguisher in the stairwell was out of date and therefore not considered legal.
4. The safety of the building is under acceptable standards. There was a constant rodent and insect infestation in my building. My cats were constantly catching and killing the rodents, which kept the rodent population down. However, management knew about this problem and never did anything to resolve the problem.
Given these facts, I am requesting my full deposit back.
Deposit And Administrative Fees | Case#**-*550 We reviewed an apartment for rent. We paid the application fee of $90.00. One last apartment left. We asked how to ensure we could get a hold on a apartment for 4 days without someone else renting out property. The apartment would become available on February 20th. The manager stated no problem and suggested we put the administrative fee and damage deposit down to ensure we would get the apartment. She stated it would be now problem and we would get the apartment. Two days later they denied our application due to my low credit rating. They refused to refund the administrative fee for processing our monthly rental checks and services provided while renting and the damage deposit for a apartment we could not rent.
I called manager explaining the only thing we should be paying was the application fee but was informed they were allowed to keep $560.00. All applicants are only required to pay $45.00 when applying to rent an apartment. The agreement does not show what the threshold is for poor credit and stated it was there right to keep $560.00 even though we did not get apartment. We were assured we would be getting the apartment hence why we gave additional money above the $90.00 application fee. We contacted the manager and discussed the situation even stated we would give an additional deposit and pay for additional months in advance. We were informed she would get back with us that same day and it should not be a problem. The manager never called back. We have subsequently put a stop payment on check and will reimburse the application fee only.
$450.00 out for an apartment $200.00 for administration services they would never have to complete and $200.00 for a damage deposit for a apartment we would never occupy?) We tried to be reasonable but refused to work with us. I am concerned we are not the only victims that have fallen prey to this. We were guaranteed this apartment and then it was taken away along with $560.00. All other applicants only have to pay a application fee. We only gave this dollar amount to ensure no one else would stop them from renting the apartment to anyone else. We were never informed this money would be lost to us if we were not accepted.
Unjust Late Fee | Case#**-*302
EVERETT,
WA -
98208 5987
I paid my rent on September 3rd. On September 9 I received a 3 day notice to vacate. When I went to the apartment office to see what the problem was, I was handed my check back and she told me that I didn\'t pay it on time. After I told her that I did, she told me that they don\'t accept checks for rent anymore and I still need to pay the fee. I was completely unaware of this \\\"new rule\\\" If my check wasn\\\'t accepted anymore then why didn\'t they tell me until the 9th of September? I was told that I received emails which I assume went to my spam folder since I never saw them and they put a letter on my door but I never received anything. I feel like this is extortion.
LandLord Harassment/ 90 Day Notice Of Intent To Vacate | Case#**-*590
Kingston,
New York -
12401
I, Irene Mattie, tenant, do not possess a lease at the residence I rent. I had a 1 year lease that expired in July of 2017, never renewed. Many issues have gone on with the Landlords son making numerous accusations then leading to threats to evict me. I was mentally exhausted with the harassment to the point I gave a 90 days of intent to vacate. I let the Landlords son be aware that I would be out by April 1st. I did plan on being out by March 1st, but my house was not ready yet. I offered to pay March rent, and no one got back to me. A neighbor just tonight handed me paperwork they found laying on the ground outside. They said they watched someone place the paper work on the front door last evening - Thursday 3/1/2018. I do not have a key for access to this door. My entrance is in the rear of the home. The paperwork is a notice for rent demand or eviction, since I never paid February\\\'s rent. I moved in paying 1st, last and security rent. I did not owe any rent because I gave a notice to vacate, and since I am not out of the premises yet, I have offered to pay March rent. I do not know who to pay rent to since the son demanded I give him the rent, and now the father, who I rented from has filed paperwork for the demand. The son has caused issues, accused me of unwarranted circumstances, causing me mental and physical anguish, causing me to fear being alone in my home. There is no issue of my paying rent until I move, the issue is that I gave a notice and I am not behind in rent, as the landlord has filed in his complaint against me. All my evidence in in text messages from his son, through recorded phone calls, and home surveillance. I also have pictures of the industrial bolted lock put on my basement door.
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
