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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Bedbugs. Severe Long Term Infestation LL Refuses To Treat | Case#**-*175
1079 3rd Avenue has been infested with bedbugs for at least a year. my unit, (#4) has had a severe long term infestation which has led to multiple medical bills and my appearance is atrocious. My hands, arms, legs and back are bloody and scarred. My landlord told me he refuses to pay for something he didn't cause. I've gone completely broke trying to get rid of the bedbugs on my own. my sleep patterns have been severely affected. This unit is not the only unit in this building with bedbugs. I feel as though my landlord is anxious to get rid of me, but I did nothing wrong. I didn't cause this problem. Bedbugs can come from anywhere. I am the cleanest, neatest tenant he has in this building. I've lived here for 7 years with no issues or problems. My wish is to move, but unfortunately moving is very costly and I simply don't have the money. Also, I don't drive and I'm having difficulty making this move happen because its so hard to schedule appointments to look at units without transportation. I probably will not get a security deposit back due to this infestation. I would be remiss if I didn't mention that I'm under the impression that the landlord is blaming me getting the blame for this for allowing a mentally/physically challenged tenant to come up for coffee in my unit. I have pictures of my wounds and pictures of the bugs. and the damage they've caused. I don't know why LL would tell me that as soon as I get out he will treat the problem. Why won't he treat it while I'm still a tenant? I have never been a trouble maker. But I am downright angry and I want and need, action. everything I own needs to be disinfected, decontaminated or thrown away completely. I started my whole life over again from scratch 7 years ago when I moved in here and I can't afford to do it again!
No Heat Leaking Roof Asphalt Landlord To Repair And He\'s Giving Us An Evict | Case#**-*284
Lake Isabella Lake Isabella, California - 93240 If you fix the Heat the summertime the cooler and the Leaky Roof and walls then I will start paying rent again
bedbug infestion | Case#**-*941
phoenix, Arizona - 85035 apartment is infested with bedbugs the only thing the owners will do is fumigate but that is not enough their still here.. their just mad now and biting me my husband and our four small children:(
Bed Bug Problem In My Apartment | Case#**-*523
MALDEN, MA - 02148 3956 I am staying at 99 Florence Street, Apt 521 Malden MA 02148 from October 1st 2013. I\'d bed bug problem from the time, I had moved in. As I subleased the unit, I feel the bed bug problem was there from a long time. I\'ve complained to my land lord about the issue multiple times and the treatment was also done but it\'s not effective. Now the problem is worse and it\'s impossible for me to sleep even for a single night. Could you please help me in doing a heat treatment at my Apartment to eradicate this problem completely.
Failure To Comply With Rental Contact | Case#**-*119
CHATTAHOOCHEE, FL - 32324 2042 Landlord has not provided the standard inspection. Water leaking down my kitchen walls. Floors are falling in. No repairs in months. Mold growing in bathroom.
Bed Bug Infestation (inhabitable Conditions) | Case#**-*861
Silver Spring, Maryland - 20910 Within the first month of moving into my 2-bedroom apartment at the Blairs, I experienced insect bites. My roommate and I have never experienced bed bug issues prior to our stay in the Blairs. We only brought our own furniture, which was 100% bed bug free prior to move-in. During these months only I (in the master bedroom) was affected by bed bugs, not my roommate. After dozens of painful bites all over my arms, I finally saw a bed bug on my bed and had the proof I needed to contact an exterminator (2-3 months post move-in). A week or so past and we were told we\\\'d receive 3 spray treatments over the course of several weeks. I requested reimbursement for laundry costs, but was was refused. We were told incorrect treatment dates and maintenance failed to inform us when they were coming, but assumingly the treatments were carried out (the last one occurring in the beginning of January). Only after after the third treatment in early January, combined $500 worth of bed bug related items I had to purchase, did the bites seem to decrease in number. After about 1-1.5 months without bed bugs bites, my roommate and I switched bedrooms due to an unrelated issue related to rent payment. My roommate thus occupied the master bedroom, and I was then in the smaller bedroom. Before the switch, we vacuumed each room thoroughly and moved our furniture. Several weeks after our bedroom switch, and approximately 1.5 months after the last spray treatment, my roommate began getting bed bug bites all over her body, including large ones on her face/head. I, on the other hand, was not getting any bed bug bites in the other room. This leads us to the likely conclusion that the bedbugs had been embedded into the walls/floor of the master bedroom all along and prior to our move-in itself. Our bedroom switch proves that none of my furniture or personal items housed the bedbugs, or I would have brought them along into the other bedroom after our switch. Unfortunately, my roommate now is the one getting bitten (unless they decide to spread). In addition, the chemical \\\"spray\\\" treatment we received was ineffective, and may be useless due to the fact that bed bugs build up resistance to the chemicals. Heat treatment was not provided or offered. Neither of our neighbors were treated or inspected for bed bugs. In conclusion, circumstances dictate that the apartment itself (the master bedroom) is the source of the infestation, treatment was ineffective, and our living situation is inhabitable.
Charged me for carpet replacement but refuses to show me the bill | Case#**-*068
PORTLAND, OR - 97229 6061 Upon move out of the apartment the apartment complex is charging me for brand new carpet. The carpet was in perfect condition but they lifted up the carpet and saw stains on the carpet pads. They are charging me $795.76 for new carpet and new pads minus my deposit, I owe $561.18. They sent me an estimate in the mail that goes for all apartments. There are prices scratched out and new prices scribbled in. It is in no way a bill for the carpet and how am I supposed to trust that they are charging me the right price when they have prices scratched out and new ones scribbled in. I called the complex and spoke with Leah who was the one I did the walk through when I moved out. I would have got my full deposit back because the apartment was in perfect condition but for some reason they lifted up the carpet and found stains on the pads. I asked her for the bill and she said she doesn't have one. She said that the estimate fills in as the bill. I told her I didn't think it was legit because of the scribbled in prices. She said there is no bill. However, I know that is not true because they had to have been billed by the carpet company. I already signed a promissory note saying that I would be paying for the charges. However, I dont feel I should be paying for something without any proof that those were the actual charges. I cant trust that they are not ripping me off.
Repair Issue | Case#**-*691
Renter reported leak 4/7 @ 6 pm. Leak said to be repaired 4/8 @ 9 am, 15 hrs after report was made. Post "repair": water still present, carpet left saturated to the point it was coming out from under the flooring by back door onto patio and filling the adjacent storage closet, walls left wet, cracked, and warped at least 2 ft up from ground. Three more maintenance claims were filed electronically and two voicemails were left at front office by renter over next 48hrs. 4/10 6 pm renter notice black mold had formed from ground to about 6 in. up. Renter took picture and added them to a 4th maintenance claim. No contact was made by leasing office or management. No maintenance was performed or attempted. Pictures are available. As of 4/11, 11 am the carpet is still wet, no repairs have been made. Renter visited leasing office 4/11 @ 10:30 am. Leasing office said they would sent someone out to take a look.
Bed Bugs | Case#**-*277
PARMA, OH - 44130 1759 Winter of 2015,my girlfriend was complaining that she had gotten several bites on her body that were strange to us,she has since moved out and about two months ago,I notice that have been continually itching at night,it became so bad that it developed a few sore on my skin.I visited the doctor and they initially thought that my kidney disease was getting worse and I was itching.i was told to be extra careful because my immune system is very low and the sore could get worse.I have stage five kidney failure so I get sick easily and I have also had mrsa,so I am very cautious about cleanliness and the place that I live in.The itching continued for weeks and I would get these welts on my back and ankles and they itches constantly.Two nights ago on 07/19/2016 at about 1:30am,I was sound asleep and felt something bite me,I reached and tried to grab whatever bit me and then turned the lights on and saw that I had a bug in my hand,I later went to bed and woke up to a few more bites that led to me itching .I woke up and then decided to check the mattress to and see if there was anything in the bed.I noticed about three or four buds crawling from the edge of the box springs and a few along the carpet seam along the wall...I proceeded to check the seams of the mattress and also found some more bed bugs present in clusters.I realized that I had a bed bug infestation.I remembered that I knew a neighbor that lived in the same building earlier that had a similar incident and moved out.I became worried.i stayed awake all night trying to remove the bedbugs by hand,I called off work the next day and contacted the rental property.The terminix guy came out and told me that j had a bed bug issue and I explained that I am really extra cautious about my cleanliness that I could not possibly have this .I ended up doing almost 20 loads of laundry that I have stored outside in my truck.i trashed the mattress and box springs and j have had to take a couple days of work to get this sorted out.I called the manager and asked to move into a new apartment or to break my lease and she became argumentative so I was referred to the district manager.I do not want to buy new bedroom furniture to bring into a bed bug infested apartment..I even saw baby ones in the ceiling walking by the outlets and seams of the carpet etc..I can\\\'t afford to get any infections especially if u was to get my kidney transplan,they could be anywhere..I am hoping that this agency could intervene in my behalf..
Breach Of Agreement, Bed Bug Infestation | Case#**-*180
Glenside, Pennsylvania - 19038 Over the duration of our time living at this property, this is now the second time we have dealt with bed bugs. They were in the house initially when we moved in, and action was taken on the part of the property manager after several weeks of communication. Now, a year later, the issue has returned. I reached out several times over the course of the past few months requesting a follow up, and have only recently heard back from the property manager on the subject. As there is a legal requirement to provide a habitable environment to tenants, this is a breach of our lease. Our unit needs to be exterminated, and the adjacent units need to be inspected and/or contained if they too have an uprising of bed bugs.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

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File Complaint $35 Processing Fee Required

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

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The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of FEB 23,2018 | 05:26 EST
Renters 112,032,398
Landlords 23,011,692
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