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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Repair Issues; Apartment manager issues | Case#**-*532
Englewood , Colorado - 80113 When we first moved in to this apartment in July of 2011, the unit was disgusting. We submitted a walk through inspection but never heard back. We didn't have a working AC unit in the hot summer months, didn't have a fire alarm of smoke detector (still don't to this day), floors were dirty, paint was nasty, etc.... Two months later, we got a notification stating no repairs were being made as the building was being sold. Once the building was sold, we still did not hear back on repairs needed. Once renovations to apartment units began, we noticed bed bugs. We reported this to the manager, still have not heard anything back. We are being bite constantly and the bites are red and swollen, and they hurt! We do have pictures of the unit before move in as well as the bed bug bites we are going to show a health inspector if this is not taken care of. Furthermore, our heat is not working and we are freezing. On Wednesday, 11/14/12 we recieved a note saying they were doing inspections on fire alarms/smoke detectors. Since I work a live in shift and they did not give us a 48 hr notice as stipulated in our lease agreement, we left a note on the door stating we need more notice and they did not have permission to enter our unit. On that same note, we told them we did not have alarms to inspect and that our heat was not working. Since we were not home, we wanted them to call and set up a different time for an inspection. Well, the manager completely disregarded our note and our wishes, and walked into our apartment without even a knock. My boyfriend who is also on the lease was just getting in the shower and going to work and was surprised and shocked that they were just going to walk in anyway. He also had a tenant with him, larry, our next door neighbor whom we dont like, with him and was going to let him come righti n as well. In my opinion, this was wrong and very unprofessional. We have been treated like we do not matter since day one of move in, and we want the same respect as everybody else.
High electric bills & Air Conditioning | Case#**-*895
Electric bill for past 6 months has risen from $120 to the latest bill of $330.87. I live in a 2 bedroom, 2 bath apartment and the front bedroom received cool air from the air conditioning. I have requested maintenance and have contacted SDGE. After 2 months of non response from the manager, finally a technician arrived. He stuck his head in the attic, said everything was fine, changed the filters and left. When i received the next SDGE bill, i contacted the manager again only to have to wait another 2 weeks before they sent out a professional 3 rd to investigate. The a/c tech pull the a/c motor, said there was a lot of gunk in the coils, cleaned them out, got on the roof to check the coolant. When he arrived back in the apartment, he stated the coolant was about 1/3 of what it should be and doubted the system had not been serviced in years. While he was there, he ran the a/c and we actually felt a difference in the back of the apartment. I asked for a copy of the service report which he stated he could not provide, but he was sure the office would have a copy. I stopped by the office to discuss the issue, requested a copy of the report, which was ignored, and was told by management that the "3rd party" told them that there was really no problem with the air conditioning, and that it wouldn't effect my electric bill. I am suppose to provide them with my personal SDGE bills for their review, then they will contact their corporate office and determine what/if anything they could do for me. I'm only requesting them to pay for the portion of the bills that were due to the a/c not working properly. Oh, and they want to wait another 2-3 months to see if the bills go down before reviewing the problem. In the meantime, i'm paying huge electric bills. In addition, our year lease is up in October and they are pushing us to sign for another year. Thank you in advance for reading my complaint. I look forward to hearing from you.
Failed to return application deposit of $500. Claims she mailed it. Didnt! | Case#**-*236
North Hollywood, California - 91601 Manager request $500 deposit along with $50 for application to rent apartment. Then claimed we didn't earn enough money to pay for rent even though my partner and I earn $8000 per month and apartment is only $2195.. then said she would mail back $500 and never did. Tried to contact her numerous times. no answer.
No Parking For Handicapped Or Disabled | Case#**-*644
PITTSBURG, CA - 94565 5150 There are only eleven open parking spots in the entire complex. They towed my disabled mother in laws car with her disabled placard in the window. There is no sign that states the car must be moved by a certain time.
No A/C For 3 Months | Case#**-*815
Tucson, Arizona - 85711 I filed a claim for a broken A/C unit in June with our property management team. A week later I was issued an in-window unit that has proved to be inadequate in cooling my one-bedroom unit as well as more expensive than just running my A/C. Two or three weeks later the property was sold to a new owner and a new property management team took over. They sent me a notice saying they would review our tenant lease and any documentation along with our account. I had assumed they had received my work order when the property was transferred, as required per the Landlord-Tenant Act. A month ad a half later I had not received any sort of notice and no one was sent out to fix the unit so I contacted the property management landlord multiple times to no avail, through text and call per the number on their website. I then finally got a hold of the property management manager through phone and asked about my claim, which I was then directed to maintenance who said they had never received a claim. So I filed a new claim with them for the same issue. At this time, it had been 2 months since I had A/C and the temperature in my unit would reach 97 degrees during the day. The new property management company sent out 3 different A/C companies to try to fix the problem but as I was told by the 3rd A/C man, the problem was a huge project that would not be able to be fixed quickly and told me to run it to see if it would \\\"fix itself\\\". I tried running the unit to no avail and now my unit has started to leak. After more numerous attempts to contact my landlord through phone and text, she finally responded and I asked to terminate my lease on grounds that my A/C has not been fixed. She was argumentative and non-compliant in my asking for compensation for the previous 3 months as I and my partner have both suffered acute heat exhaustion including fatigue, headaches, and dehydration, as well as falling asleep involuntarily throughout the day. Just today September 1, 2020, they have offered to replace the entire unit to prevent me from moving and are requiring me to still pay rent at the threat of 5-day eviction notice and are not offering any sort of compensation, such as refunds for the expensive window unit or allowing me to terminate my lease as I have already stated that is what I want to do. I want compensation and I want to terminate my lease early as is stated in my rental lease agreement.
Repair Issue Roach Infestaion Rat Infestaion | Case#**-*606
Chattanooga, Tennessee - 37412 dena smith has harassed my home numerous times she has failed to fix cracked floors stopped up drains the sick counter doesn\'t even match the windows have no seal if there where a tornado they wouldn\'t stand a chance and not to talk about the roach infestation the refrigerator has been pouring out water since I moved in also the roaches crawl inside the refrigerator the people next door even complained about the roach an rat infestation rats has eaten through out belongins we tried to call dena she don\'t come bye or call she allow pets but tells others they cant have pets she has nasty attitude she very unprofessional and does things out of spike she has treatin my family
A Good Family, That\\\'s Being Targeted, By A Slum Lord. | Case#**-*452
Columbus, Georgia - 31903 This Land Lord has basally turned out to becoming a \\\"Night-Mare\\\". We have been nothing but great \\\"Tenant\\\'s\\\" since the time that we\\\'ve moved in but out of \\\"No-where\\\" and without \\\"Warning\\\" this (Father/Son team) was trying to \\\"Evict\\\" the family. I have to son\\\'s (26yrs of age and a 20yr old), who are currently the \\\"Bread-Winner\\\" right now, I am a stay at home mom with my 5yr old daughter (SSI Pending). My 2 Son get up every morning and are out the door to go to work. We have also been battling with the \\\"Infestation\\\" of Roaches/Mice (which is horrible) as I have a 5yr old daughter within the home. Now, they snooping around the mobile home, trying to find ways of over charging the family, \\\"THIS IS HARASSMENT\\\".
Breach Of Agreement, Restricts Access, Removal Of Furnitures, Profanity | Case#**-*217
SAMMAMISH, WA - 98075 Wants to increase rent of $400 before the lease term ends, breach of contract, retaliation due to late payment which she agreed that I pay in 5days with $60 late fee, started to restrict access on washer and dryer by locking and restrict access to garage where garbage is, coming in the property without my permission and taking furnitures and appliances which is part of the contract, going in the house and inspecting kitchen, opening fridge and taking appliances when I am not home but never does it when we are home, taking advantage of my mom, letting her do yardwork even though she is arthritic, when we have verbal agreement that all yardwork is her responsibility since she claims it in her taxes.Telling my mom to use a public laundry and pay to wash our clothes when we are supposed to have access to the laundry. Kicking us out of her property when I asked why is she taking items in the house when I am not home, yelled and point finger on my face and used profanity not related to my complaints. Started talking about my personal life and called me whore which is not related to the subject. Let us pay 2 parts of all utilities when we agreed to split. Paid 2 parts of xfinity package when we only use wifi and one cable box. She uses landline and calling to canada and international. There is always unpaid balance on xfinity bill when we paid full amount prior month then we pay again for the unpaid abalance on current bill. We never sees the actual bill and just gave us her own computation. No receipt provided and only wants us to pay cash all the time. Yelled at my daughters neighbor guest when she took her dog in the yard. Got my kids fabric hammock all soaking wet when she watered the plants, its not even in the plant/ garden area. Did not say anything for a while for all disrespectful acts she have done until tonight she wants to kick us out of the house because I asked her why is she doing all these. She will kick me out with 3 kids at night so I called police.
Bed Bugs | Case#**-*268
Hanover , Pennsylvania - 17331 The bed bugs are currently only present in the first room of the apartment. The only room that shares a wall with one of the other apartments on our floor. We’re concerned that if we pay out of pocket and call in a professional the infestation is only going to come back because the source of the problem was not treated.
Broke toilet constantly backing up, no hot water for 1 1/2 months | Case#**-*600
TALLAHASSEE, FL - 32304 4575 Since the 2013 year started my apartment unit has been without hot or warm water for a accumulative 1 1/2 months. The property managers explain that the problem will be resolved in a few days but it does not happen. I have had my toilet worked on about a total of five times and the problem still exist. It's unfair to pay full rent on time every month with unlivable living conditions with no prewarning, sorry note, or reduced rent.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




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The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of MAY 23,2024 | 08:44 EST
Renters 118,190,119
Landlords 24,258,826
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