Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
Return Of Security Deposit | Case#**-*541
BEAVERTON,
OR -
97007 8439
I contest the security deposit report submitted by Mr. Tim Quinlan, and demand that my full deposit, less $822 for October 2015 rent owed, be remitted to me by no later than 5:00, November 29, as is stipulated by the landlord/tenant agreement.
service(s) complaint for 2 month | Case#**-*839
columbia,
South Carolina -
29201
I had several problems, the apartment (the whole building is full of insects mainly roaches and we asked him to find a solution for that and roaches make new generation and he keep telling us a new company will come and it is better
2-No screens at the window so I cant open them because of flies etc, and also they (window screens) leak some water and wind
3- water tab in kitchen leaks and the garbage disposal that break the stuff in the sink is stuck and not working
4-the stove the above burners one of them is broken and not heating
5-one important point, the dressing room light (florescent) is not working and this will be ok, but they came to change the blast but they did not continue the repair for a whole month and kept wires hanging and I guess this is not safe at all (every time I tell him that he say today this will fix it!!!!!!!)
Bed Bugs | Case#**-*907
Tucson,
Arizona -
85713
I was living in this apartment for 8 months before the bugs infested, I had never had bugs before
BED BUGS | Case#**-*611
Bakersfield,
California -
93389
Have went to the Doctors about this incident and have been told that it was BED BUGS. Now I have major medical Bills, Medications, Loss of clothes, and Loss of 10 Days of work. I do not know that they took care of Problem, but I have been Bitten all over my body 100+ Times please help me. I was staying in Room #248 when I seen the Bugs as well and took them home as well and now my house has them
Violation Of Lease Terms | Case#**-*623
Las Vegas,
Nevada -
89108
The terms of my lease, which I renewed on February 29, 2016 and will provide if allowed and/or needed, clearly state that I am allowed to pay my rent via a \"Drop Box\", as described in the lease. The verbal component of this lease, when I questioned it upon first moving-in in March 1, 2015, was that all money orders deposited in the drop box would be considered delivered on the day they are deposited. Yesterday, 11-3-2016, I attempted to use the drop box, only to discover that it had been screwed shut. This required me to take time off from my job and go to the rental office to hand deliver the rent/money orders. The manager stated that she wanted the 450.00 late fee and refused to accept my rent payment and, additionally, responded that she was well aware of the fact that the drop box had been screwed shut. This presumes that management was responsible for screwing the drop box shut.
Repair Issue And Breach Of Agreement-Discrimination | Case#**-*403
BALDWIN PARK,
CA -
91706 4623
May 2016, we had our second bedbug infestation which my landlord made me pay for which cause me to lose a roommate. $500 towards rent is now gone. DCFS is now in my life because school reported neglect and child endangerment due to bites. in addition to bug infestation I have plumbing issues that affect my floors my walls and my ceiling. My bedroom and my sons bedroom smell like mold. A big black flowery spot consistently appears in my restroom that i spray with bleach to destroy and eliminate. My kitchen cabinets are so soggy and thick with lead paint they chip and can\\\'t shut properly. I spend a lot of money on cleaning supplies, air fresheners and roach killers. I\\\'m being invaded with every size and every color of cockroaches. With all that being said I was forced to apply for rental assistance with my county office because of all of the financial obligation my landlord has bestowed upon me. When I am applying for rental assistance I am require to submit reasons that brought me to be in financial hardship with proof which is all my fumigation receipts, the details on the loss of income which was the loss of roommate and lease agreement proving I am a tenant. DPSS noticed and requested that the lease was not correct according to CA laws and called to confirm I live there and requested a revised lease. I have been living in that apartment for 7 plus years and I did not know my contract is fraudulent. The only thing my case manager ask my landlord was to revise it to reflect my name. After that it\\\'s been one discriminatory action after another. Now I am being evicted for not paying rent. She deducted bedbug costs, she raised my rent without telling me and she added late charges that add up to over 400 dollars. She is not claiming my live in boyfriend of 4 years is now unauthorized and she labels my kids as co-occupants. We are a family now. I have always been the primary tenant with a cosigner. The lease reflects my cosigner as the primary and although my signature is at the bottom my cosigner is at the top and bottom of lease when they changed it per county request they made me sole tenant and no unauthorized. Knowing at the start of my lease we had 3 adults and 5 kids to being now there is only 2 adults and 2 kids. I have so many issues im not sure which one to report or charge her for. Do I go to small claims courts and take her for damages and emotional duress? Do i take the route the discrimination road?
Apartment Wasn't Ready To Move In,Messed Apartment | Case#**-*381 If the concord refuse to fix the stuffs broken,discolored,missed…We want the full refund,so we can go somewhere else,because we cannot live in the new apartment where everything is too old: i.e:Window cracked in the living room;bath tub no painted and looking ugly with the handles tap untied,sink obstructed…
We paid all bills they wanted,so why they cannot satisfy us.
Deposit Problems, Breach Of Agreement | Case#**-*436
CLINTON TWP,
MI -
48038 3715
I was scheduled to move in on 9/2/16. Zvonko, landlord, did not complete renovations of townhome by anticipated move in date. Zvonko, landlord asked ME to leave so I never moved in. Landlord changed the locks, and I never moved in, he also never refunded my $2,500!
Discrimination | Case#**-*403
DEFIANCE,
OH -
43512 9408
Denise Jay and I entered into a lease agreement together. Our relationship did not work out and she wanted to move out. The landlords let her move out and released her from all responsibility from the lease. I contacted them many times to discuss the lease and asked them if she had been released as well as her. They would not answer the direct question and continues to not answer the question when talking with them. I have emails as proof!
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
