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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Health/Billing/Structure And Safety Hazard Uninhabitable | Case#**-*403
Mesa, Arizona - 85202 Apartment Complex is always Dirty there feces everywhere. The Laundry Rooms are never clean and there are roaches everywhere. I have Been Charged for Cleaning and Maintenance since I moved in. I did not get the Apartment I was shown and that I requested. In unit Appliances barely Work. Mold Stains and Mold was Painted over. The Ceiling in the Bathroom Caves in. The Dishwasher Floods Every time I use it no matter how much soap is in it. Tub is Cracked and was not replaced however was Painted over Paint is chipping. Air filters were put in Backwards and the Furnace Blows Stale Air the Ventilation System does not work. I don’t have a proper working Smoke Detector. The Stove was missing a cover and smokes when I am trying to cook. Fridge Makes Knocking Sound and does not Keep food fresh. The Dumpsters in the Complex are Constantly Overflowing Neighbors have tried to force me to use Acid and other drugs. Everyone of the other tenants are rude and disrespectful they have no decency and always look through my windows. Blinds are cheap the Screen Door was not properly installed. The floor is Cheap and always smells bad. Dishwasher does not drain and Smells Like Mildew Closet also Smells Awful, The Bathroom Door has Urine stains on it and does not close properly. The bathroom Fan is half falling off and smacks against the metal inside. The outdoor closet has Sticky substance on the Ground and will not come up there were 6 dead lizards stuck in it. Patio was filled with Cigarette butts and I do not Smoke. I did not have a Microwave when I moved in. Apartment was not properly cleaned and fridge had not been wiped down. I have been overcharged for things that are not my responsibility and you tried to make me pay $4000 to break my lease. Other tenants have threatened me and harassed me. Tenant Above me Plays Loud Music and Shakes my whole apartment until 4 in the morning and I have asked her to turn it down but She yelled at me and called me God awful names and the other tenants threatened to Jump me
Slip And Fall Injury And No Lights In Park & Poor Housekeeping In Park | Case#**-*957
WOFFORD HTS, CA - 93285 9401 Hello my name is jackie....i reside in a mobilehome park in wofford heights ca (kern county).....in july 2014 i had a terrible fall in the park at 9pm ..poor housekeeping and no park lights ....we had no lights in the park for at least a year before i fell. my right lower leg had deep cuts from the rocks and asphalt BEFORE I FELL IN THE PARK have had lower lumbar surgeries which i have 8 Screws 2 rods and an artificial disk on l4 l5 and s1 and a bladder pacemaker perm nerve damage to my sciatic nerve and a few other issues..because of the fall i had to have 6 of my screws removed i landed on my pacemaker pain in my right leg ,my right arm. swelling in my right leg numbness pain in my lower back my neck and headaches since the fall..... i want the owners to file a claim with there property ins. but they wont give me the info nor will the rental agency handling the property for the owners.....right at this moment i can take pics and show you the poor housekeeping issues and NO lights in the park again......... I NEED HELP WITH THIS THANK YOU FOR READING THIS
BED BUGS!!! | Case#**-*013
SPRINGFIELD, MI - 49037 7449 My husband David Fletcher called the office and told them that there might be bed bugs. Then he was told that we would have to pay the 400$ bill to get rid of them. I Amanda Fletcher then called Travis to talk to him about it. I asked if next door was clean bc there was bed bugs over there before. He said all they found were ants. I asked if they checked for bed bugs i was told yes and asked for proof. We have lived here for 3yrs now and never had a problem till about a few weeks ago. He said it stated in lease that we have to pay for it and it was under damages. I looked at our lease and it does not state in there that was have to pay for bed bug problems.
Bed Bug , Cockroach , Termite Infested | Case#**-*947
Mesa, Arizona - 85201 To whom it may concern, we moved in on February, the first couple of days I began to notice a lot of cockroaches within days I also saw little bugs that I thought were small cockroaches so I decided to go out of my way to cause you less trouble and treat them myself. I continued to see them so I then asked for a pest treatment even after that I continued to see stains on my bed so I told my bf and he told me they were bed bugs because that’s what they looked like on google. I decided to go talk to your staff about it and saw no interést in u to get rid of them fast before they multiplied so I decided to go and complain I am concerned for my baby’s health & safety because he is one year old and is always on the ground. Now I know that the neibors hadn’t been treated when u told me they were because I decided to go speak to them & they told me they were almost sure we had them before we moved in because they had them and they had been living here for months before us and that they had been waiting for the pest guy on Friday & never showed up. Also we were the first to inform you that there were bugs and that is when the neighbors started coming out about it because they were throwing their belongings to the trash around the complex you see couches suitcases and other belongings in the trash which makes me believe this is a major problem at this complex. Now I don’t think it is fair for us to pay for something that was here when we moved in.
Not Fixing Repairs With Roof, Bathroom Walls, And Septic | Case#**-*445
FAIRHOPE, AL - 36532 6541 Celing is leaking and caving in, bathroom walls from inside to outside is rotten, and sewage in standing or leaking above ground
Infested With Rats, Roaches, Spiders And Other Bugs, And Mold | Case#**-*927
San Antonio, Texas - 78225 Apartment has roaches, rats and spiders. The rats can be heard in the walls and have jumped out at us. The ac is leaking into the wall amd into the bathroom floor becomes wet my bathroom carpet was ruined. There also is a hole in my shower that clearly lets in bugs and rats. There is mold in my closet. My children have been sick since we moved here and my son has had more asthma problems
LAND LORD WILL NOT FIX THE HOUSE WE RENT FROM HER | Case#**-*478
LAS CRUCES, New Mexico - 88012 #1 THE ROOF IS LEAKING IN BOTH HALLS # 2THERE IS HOLES IN FLOORS IN UPPER BEDROOM  #3ALL DOORS AND DOOR JAMS ARE NO GOOD WATER COMES IN THE HOUSE WHEN IT RAINS UP HERE #4 HOLES UNDER KITCHEN SINK WATER ALSO COMES IN ALONG WITH RATS AND CATS LOL  #5THE KITCHEN SINK DOES NOT DRAIN RIGHT HAVE TO PLUNGE IT ?NOTHING IN IT TO PLUNGE ? #6TILE IN KITCHEN AND DINNING ROOM IS COMING UP OFF FLOORS #7WINDOWS NEED TO BE FIXED WATER ALSO COMES IN HOUSE WHEN IT RAINS  #8BATHROOMS SUB FLOORS ARE GONE ROTTED BATHTUBS ARE LEAKING ON TO FLOORS BECAUSE OF CRACKS IN THEM MOLD IN MAIN BATH  TILE IS ALSO NO GOOD ITS BREAKING FROM WALL.ALSO THE FOSS ET S ARE ALSO NO GOOD HAVE TO USE SEW DRIVER TO TURN THEM ON? #9NONE OF THE BEDROOM DOORS CLOSE RIGHT #10 LOCKS NEEDS TO BE CHANGED PLEASE  #11 NOW WATER IS LEAKING UNDER SINK IN MAIN BATHROOM NO WAY TO STOP IT THERE IS NO CUT OFF VALVE
Repair Issues | Case#**-*687
Country Club, Missouri - 64506 There\\\\\\\\\\\\\\\'s damages that are making the apartment inhabitable...rooms cannot hold temperature because of damage/wore out doors and door frames
Repair Issues | Case#**-*942
HUMBLE, Texas - 77396 I have made maintenance requests that either needed to be replaced or fixed that hasn\'t been resolved. October 11,2017 one of the blinds fell off including the latch to turn the blinds open/close hasn\'t been replaced. January 11,2018 the chip off microwave broke off to open it warm my food that leasing office cancelled my request online 1/25/2018 saying they can\'t replace the microwave to had remove it out the wall 2/2/2018 being stuck without microwave February 6,2018 I kept asking the leasing office about having matching appliances when my list of issues first month moved into apt 1318 back Sept 2017 dishwasher is white and doesn\'t work the leasing office cancelled again my request for new dishwasher 3/16/2018 telling me they\'re supposed to receive new dishwashers to contact me back which never did August 11,2018 my balcony has rail with the nails unattached to the wall that I almost fell over. It\'s still broken of the leasing office lied said was complete 8/27/2018 July 15,1019 my clothes started hanging down because rod is broken. The maintenance lied to leasing office saying was complete July 18,2019 when rod still broken keep my clothes stay on
bed bugs | Case#**-*042
WEST PALM BCH, FL - 33406 5616 i have asked you very nicely about the problem i have with the bed bugs problem but you keep telling me that it is not your responsibility which is why i have to file these complaint I'm not trying to make a big deal about these but it is a big deal to sleep with these animals just please make my place a nice place to sleep at thank you i love the house and i don't have a problem paying for u rent but i want to be able to sleep comfortable now my whole furniture is infested i just want it clean

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of MAR 3,2024 | 06:54 EST
Renters 117,972,563
Landlords 24,214,764
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