Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
repair issues alot air vents black air no cool Etc | Case#**-*818
Houston,
Texas -
77092
air conditioner doesn't work right ,air vents turning black, kitchen counters falling, floor coming apart , patio door no open and shut right
Unlawful Eviction | Case#**-*354 I became past due on my rent due to my daughter being hospitalized for several months and the after care expenses. I wrote a check for August rent and it returned in September. I had already paid for September so it went for August. I went to the office to try to explain the situation and pay what was owed and ask to be let out of the lease. The complex refused but gave me a payment arrangement. I paid all payments as agreed. I then received another notice threatening to evict me over late charges that I was not even aware that I was being charged. I went to the office and nothing was resolved so I called the owners. the owners made an arrangement with me and I called them back and emailed as well because the dates were incorrect. Another agreement was sent and I saw a date was corrected however I missed that the final payment was not corrected I paid the final payment on my pay date (which are the dates that I always paid) but received a notice to pick up my money order saying I paid late. that the payment was due on the 12th. Also on the same day I received a notice for an eviction. I tried to contact the owners but no one will talk to me. I have done everything correctly and am no longer past due. I believe that the eviction was filed by Mr. Prawn as retaltion because I complained on him for threatening me and speaking to me in a discriminatory manner. Mr. Prawn has tried several times to evict me even though I had not broken the arrangements. I am not some dead beat who did not want ot pay I just had an unforeseen hardship but have managed to turn the situation around and still have had to deal with a negative leasing staff.
This Is The Second Complain I File With You About Apt. L 328 Pounding | Case#**-*269
ANAHEIM,
CA -
92804 1359
This is the second time I file with your company a complaint about L 328 they are noisy (Pounding and kids running) this happens all the time! starting 5 a.m. and ending 1130 pm.
The manager Velvet Santos spoke with them many times they became good for few days then bad again, even the renter Rene in L 328 came to me and gave me his cell phone number to call him anytime there is a noise, he responded 1 time to my text then he stopped?
Need your help a.s.a.p. please and end this drama because I\\\'m a person who works from home this means 90% of the time I\\\'m home and this is affecting my sleep, my work, and life, most of the time I use pills to go to bed or for stress relief.
Looking forward to your help.
Sincerely.
Andy Khallouf
Entered without permission, yelled and swore, threatening | Case#**-*658
Sterling,
Colorado -
80751
My landlord very rarely fixes anything that needs fixing. This time, however, he actually did something because it was also affecting their plumbing next door (it's a duplex and they live on the other side). He brought this man over who isn't even a real plumber and said he'd be fixing it. I put my dogs (which I have permission to have) in another room so he could work undisturbed. He went down in the basement and did some work, then came upstairs and said he'd have to leave for a while but would be back sometime later. Then he left. I brought my dogs back out into the main part of the house and carried on with my day. I stepped outside to visit with his wife and the next thing I know, my landlord came in through the back of my house without knocking or asking permission (there were other people in the house), went into the living room and demanded to know where I was. I outside talking to his wife. He came out very angry and said my dog bit the plumber guy. Unbeknownst to me the so-called plumber had returned, but had walked right into my house through the back door without knocking or announcing himself! The dog, of course, thought he was an intruder and went back there and began barking loudly. The guy started yelling at my dog which, of course, just made it feel attacked, so he lunged and bit the guy on the leg. Inside my house! Which he had entered without permission! So my landlord forced my daughter to get rid of her dog THAT NIGHT, told me it should be shot and when I began defending myself he told me to shut my fucking mouth and get inside!
Illegal Dispose Of Evictees Possesions | Case#**-*392
NEWPORT BEACH,
CA -
92663 5988
I made arrangements with Eigh80 management to pick up my personal possessions that I left behind about 7 days after my eviction. January 9tb 2018 I went to pick up my personal possessions with movers I hired to find out that most of my personal possessions were disposed of.
Deposit Problems/ Repair Issues | Case#**-*701
Pleasant Gap ,
Pennsylvania -
16823
Septic problems, unusable toilet for a year. We constantly had to take the children back and forth to the bathroom at Sheetz or Walmart until all the repairs were made. A non working dishwasher at one point, a new one was dropped off but would be installed a week later, the same thing happened with a dryer as well as a stove, so I had to install them because we could not wait a week for installation. The carpets were torn, stained when we moved in and we offered up a 500 dollar refundable deposit , which we never received the deposit or the security deposit back. The house smelled of sewer for over a year. When we moved in the house was filthy. It was not painted, the smoke smell from the previous tenants was not removed. We had to pay Comcast to fix the phone jacks as well as install the cable that we were told already worked. The deck had boards coming up and needed to be repaired. The steps were not attached to the deck which I then had to attach to make it safe for the children. None of the windows had any screens, when we asked they said they had some. All of the screens were broken and needed repaired and I repaired them and was never reimbursed for them even though we were told to submit a receipt. The laundry room had a broken window and we were told someone would come out to fix it and no one did. The doors all allowed air to leak in and we were told this would be fixed but it never was. We were told that they would provide orange plastic barrier type fencing around the driveway which dropped off and we were never provided with this and my son fell off and got injured, which we advised the owner and he said he wasn\'t responsible for it. All repairs and installations were done because they were necessary, most if not all were given prior approval. Upon moving in the bathroom cabinet fell on my wife\'s head while she was using the facility. I can not imagine what would have happened had that been my child. The landlord was advised of this yet did nothing. The bathroom floor had cracks in it but again we chose to not have the floors replaces or the carpet because we had dogs. All repairs were done upon moving and the carpet was shampooed. There was no damage to the house with the exception of the carpet that we agreed would not be our responsibility but would be replaced upon us moving. The painting was not done before we moved in and I painted the walls in which we hung things on. We have people willing to testify.
Lease Violation Noise Complaints From The Downstairs Neighbor. | Case#**-*139
ELK GROVE,
CA -
95758 7263
I have lived at Silverado creek apartments since 2010. The first apartment I rented was downstairs. While living downstairs I heard everything my upstairs neighbors did, from kids running, stomping, talking, vacuuming, walking around and I heard their television. I knew living downstairs in an apartment you would ultimately have to hear the upstairs noises from time to time. That its not going to be quiet because of the soft floors. In 2012 I needed a bigger apartment so I moved upstairs in the same apartment community. The very day I moved in my downstairs neighbors complained saying we were making to much noise. I just knew from that point on what kind of neighbor she would be. Then after that she complained all the time it could be in the afternoon she would come knock on my door telling me she was napping and to be quiet. I have been complained on multiple times from her. Mind you I have two small children ages 1 and 2. I have done nothing but try to keep them as quiet as possible. I\\\'ve been stressed out walking on eggshells being so afraid that if my child screams or falls or cries to loud I will get a notice violation on my door. The notice violation says I never excepted mediation, which I have. I spoke to the manger in person as ways that I can keep the noise down. I was told as long as I\\\'m quiet at 10 pm at night I should be OK. This is turning into a situation of them taking her word only and because shes doing all the complaining on me so then it must be true. I don\\\'t have anyone seeing my perspective. That the downstairs neighbor is a serial complainer. All together I have 4 child the older two are 11 and 7. I cant have guest over anymore because of my neighbor. My mom used to come and visit but the neighbor hits the ceiling every time. Morning, noon, and night this neighbor is never satisfied until she gets me kicked out. She bangs on my ceiling, she has come up here to start fights, and she has addressed my children calling them the loud kids. But because I don\\\'t just sit around complaining i\\\'m in the wrong and this is completely unfair and one sided. I don\\\'t just have one child that doesn\\\'t have anyone to play with and is quiet I have 4. And you have to know that when you live under people you will hear noise. My kids aren\\\'t running and screaming. My manger makes me feel like I cant have a life in my own home. She has taken only my neighbors side not understanding that I\\\'m here living like her.
Deposit Issue | Case#**-*761
ANNISTON,
AL -
36207 4127
I moved out of the property and cleaned it. It was left in better condition than given. I have video of the move-in condition and the move-out condition. My neighbor\'s unit was left in poor condition and he also put his discarded items on the street. I was never sent an invoice or any information regarding my deposit. I waited and reached out to the property manager and was emailed an invoice for my neighbor\'s unit. The damages described don\'t reflect my unit nor the video. I offered to come show the the proof and it was declined. I was initially going to let it go, but I believe that it\'s unfair for me to be penalized for another tenants unit.
Neighbor Issues | Case#**-*559 The Landlord failed to abate noise nuisance as outlined in the lease agreement. My neighbor constantly allows a child to run and jump back and forth non-stop in the apartment, disturbing my quiet enjoyment. I recently had to call the police due to her family members threatening me verbally. This is now a serious matter.
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.