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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

$120 Illegal deposit withheld | Case#**-*487
WEST PALM BCH, FL - 33409 7442 I am the renter at 3521 Village blvd, unit 103, West Palm Beach, FL 33409 from 06/01/12-05/31/13 which owned by Alisabel Sierra. I moved out early on 05/21/2013 (but still paid my rent until the end of contract) and requested a walk-through which was done by Cecilia Sierra, the realtor and also landlady's sister, and her husband Roberto on 05/21/2013. After walk-through, Cecilia and Roberto sated the place nice and clean, and my full deposit should be returned to me when I give them my address in CA. However, on 6/10/2013, I received mail from Alisabel with the check of $860 instead of $990 as my deposit. She attached a sheet in the mail stating cleaning up and touch-up fees for her next tenant which cost $120. I contacted Cecilia, the realtor, regarding objection of Alisabel keeping my deposit without my consent and no prior notice. However, Cecilia changed her words from the walk-through, and they all insisted on keeping my deposit. On June 26, I received another mail from Alisabel showing proof of cleaning; however, it was on her own hand-writing, I am not sure how reliable is the receipt. In addition, nothing in the statement was stated at walk-through, she has no right to withhold that amount. I already contacted the realtor and Alisabel regarding the refund of my deposit without response. Please investigate, and I would like to have refund for my $120 deposit.
Deposit Problems | Case#**-*024
PRINCETON, FL - 33032 6035 The Property Manager Kalvin Alexander claims that I did not pay rent for April 2020 and that he used my last months rent to cover Aprils rent. He sent me a ledger showing me the missed payments, but I have all of my bank Statements showing that I paid rent for the entire duration of my lease, incliding Aprils. Kalvin will not return any phone calls or e-mails. This is the reason he did not return my full deposit of $3, 250. He only returned $1,875.
Breach of agreement/Loud sister (not the landlord) | Case#**-*178
Watertown, Massachusetts - 02472 Landlord sister who lives with him but is NOT the landlord slams doors on purpose just to make noise, threatening my 4 year daughter, nailing fire exit door shut at 12:45 a.m. twice. When I moved in the apartment had 6 mice living and now we are still trying to get rid of them as of now. Tells me (Mrs. Collins) that I can't have any overnight guest and/or friends over, she's walked into my apartment with out my permission many of times, moving my stuff downstairs. Makes loud noises at 3:00a.m., plays her T.V. loud late at night, no working carbon detecter (THEY have GAS Line).
Fraudulent Practices - Rented A Faulty Apartment | Case#**-*796
HGHLNDS RANCH, CO - 80130 3689 We signed a lease at Blue Ridge Village at Palomino Park (Apartment community managed by Legacy Partners). When we moved into the apartment on 12/16/2016, we noticed water marks on walk-in closet walls and paint chipped off from the ceiling. I removed the dry ceiling door, and found a bucket that was placed above the ceiling to collect leaking water from the ceiling. There were other small issues with the apartment (missing valet trash collection bench, dirty refrigerator & Microwave) that we brought into the notice of the management on the same day over the phone. After a day, when no one responded to our complaints, we went to the office, where the staff verified that all the complaints were registered, and someone should be looking into it shortly. We did not heard back from the management until 12/20. On 12/20/2016, we woke up with sound of water dripping in the closet, and we saw water leaking from the ceiling, right into the closet, spoiling our belongings that were kept there, along with wetting the carpet. It was only after repeated call to the emergency maintenance staff, when they came in and knowing the problem existed, emptied the bucket and went off. The management office called in later and told us that the issue can not be fixed permanently until the weather is dry, as the leak happened through the roof. On being questioned, that when this was a known problem, why were we rented a faulty apartment which was never ready for use, rather than being apologetic about their fraudulent deal, they responded saying that this is a common problem and can happen in any apartment. They also commented, that while the problem was with the walk-in closet (only 1 closet in the apartment), the rest of the apartment was still LIVABLE. After multiple discussion and emails, the management decided to move us into another apartment with same layout. On clearly stating what our preferred choice was, and the ones we did not liked, they went on being adamant to either move into the apartments, which we never liked, or smaller in size, or alternately asked us to break the lease and move out of the apartment, paying the rent for the time we stayed. On being questioned about paying the movers and packers charges, they denied to do so. It clearly appears that they want us to suffer for all the mistakes made on their part, bear the additional cost of moving and are brushing off their responsibilities of providing me with a suitable compensation for all their wrong doing
SEWAGE BACKUP | Case#**-*111
WESTLAND, MI - 48185 1307 Back in April, a drain pipe busted under my apartment. The maitenance people came in and tore up the concrete floor and busted a hole in the wall to fix the drain. They attempted to fix the floor, but did a poor job. After many complaints, it took them 3 months to finish repairing the wall in the living room. On 8/14, I came home from work to find my apartment full of maintenance people and about 1" of raw sewage and black water flooding my entire apartment. However, the water line on the wall and several boxes in my storage room would indicate the water level at around 2”-3”. The sewer line had clogged and backed up through the laundry room floor drain whiich is across the hall, and flooded my apartment. The complex never called to notify me of the problem, nor did they ask for permission to enter. The maintenance people had entered my apartment without permission, and had plenty of time to move my furniture and damaging some of it, so the apartment knew about the problem and had plenty of time to call me. Once, I found out what the problem was, I gathered my clothes and left. I then spoke with the Toxic Hotline from the state of Michigan (MDEQ) and was told that because the sewage entered my apartment, any pourous fabric, including carpet and upolstered furniture should be deemed unsalvageable. The complox never offered to put me up in a hotel while this clean-up was going on, nor have they made any inquiries to my needs. When I left the complex, I called the office and talked with Lisa. She told me that the complex could do nothing regarding what damage might have occured to my property and that my only recourse is to file a claim with my insurance company. When I called to file a claim with Allstate under my renters insurance policy, I found out that my policy does not cover sewer back-ups. I returned to the apartment yesterday afternoon to retreive other items that I didn't want stolen, and found that the maintemance crew had put 4 heater blowers under the carpet, I assume in an attempt to dry it out. The problem with that is now dangerous bacteria has been allowed to go airborn, and I am afraid to re-enter the apartment and especially retrieve any more of my belongings for bacteria and mold contamination. I would like to know my legal rights as I am now forced to find other living arangements..
Scamming, Hidden Fees, Harassment | Case#**-*385
VERNAL, UT - 84078 4458 I am being charged for a repair that has not even been initiated, landlord Cindy will not even furnish proof of cost. I was billed two hours of labor (80$) to fix a sprinkler wire that takes maybe ten minutes and it hasn\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t even been fixed or worked on, so I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'m being billed for something that hasn\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t even taken place. Also being scammed, being charged with hidden fines without warning, cause or any sort of attempt to make me aware. They put on hidden fines, change dates without my knowledge to rack up DAILY 100$ late Fees and then expect me to pay because I was not made aware of the fine in the first place. Cindy has also been very disrespectful to me, threatened to sue me, garnish my wages, and sue and garnish my parents wages despite the fact that I HAVENT BEEN LATE ON PAYING MY RENT ONE TIME, I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'ve also been told to \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\"man up and pay\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\" because I couldn\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t afford a 240$ bill for a ten dollar electrical wire and was 4 days from having a child.
several Sewage backups in basement, will not remove sewage | Case#**-*366
charlotte, North Carolina - 28205 Raw sewage has backed up five times into the basement of this house within the year and a half I lived at this house because of tree roots growing into the cast iron sewage line. Rental company has NEVER cleaned it up, only routes out the sewage line so it barely works. The city came out and put a camera in the line...after about four feet from the house towards the street, the CAMERA wouldn't even fit through the line. The laundry hookups are in the basement, so my washer and dryer have had sewage sprayed all over them, plus the sewage backed up into the washer's drain pipe and literally started coming out the top. People should not have to live with raw sewage as a regular part of their life, and I truly cannot understand why this rental company doesn't understand this. Very very unhealthy.
No Return Of Deposit | Case#**-*589
CORONA, CA - 92882 6441 Leave it at home for 5 years always did everything the landlord asked I would make the repairs and sometimes I would get refunded other times I\\\'d have to pay it out of my own pocket. I had complain about the trees being too big they were hitting the windows which cracked one I had to express my concern because as soon as we moved in my daughter\\\'s room\\\'s window was cracked he asked me to find someone I said I don\\\'t have time it\\\'s fine it\\\'s only broken on the outside. Now that I have moved out after 5 years he\\\'s telling me he cannot give me any refund because he had to replace the windows that I had previously told him were cracked the blinds and that there were stains in the cement in the front yard because of floor mat had been sitting there. I have seen the house with a new renters none of the repairs were done yet he\\\'s keeping my whole 2500
Leak From A/c Going Through The Walls To Carper On Bedroom, | Case#**-*193
Humble, Texas - 77396 I been trying to get a solution to the problems in the apartment but I don\\\'t get a professional answer so I have to find a way to solve this conflict thanks for your consideration.
eviction because my niece is staying with me | Case#**-*393
wildomar, California - 92595

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

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File Complaint $35 Processing Fee Required

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




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The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of MAR 19,2024 | 07:00 EST
Renters 118,014,424
Landlords 24,223,242
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