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Hi,

I am a renter in LA and filed a maintenance request more than 2 months ago. There are some issues with my apartment plumbing.   The hot water works fine in my kitchen, and is clean. But in my bathroom, every time I turn on the shower or sink, the water comes out brown-orange for the first 3-60+ seconds. I caught the water in a cup and once it settled, I realized that it was a thick degree of rust from the pipes. The landlord said that I should just let the shower run for a few minutes then use it. But do I not have a right to clean water? I wonder how many times I stuck my toothbrush in the sink, then used it, before I let the sink run for “long enough”?

My shower, as well, goes from perfect temperature to really cold, to scalding hot, without me touching the temperature knob. I have spoken with the manager many times about this and she keeps giving me an excuse each time I run into her, but she has not returned my calls regarding anything about the water. It has been more than 2 months since my maintenance request. In California, I know I have a right to hot and clean water, does my case apply?

Please advise!

Also, can I file a complaint with RPA if my management company is not a member?

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Hello, We have lived the same rental for almost 2 years and it has an above ground swimming pool which was  a  major advantage point when we choose to rent this place. Now it has a hole in the liner and the landlord is refusing to repair or replace it. I have 4 kids and this pool is a major thing. The pool does not belong to me and in the lease the pool is listed as non realty property as is the storm cellar. Should the landlord be responsible to repair this? The liner in the pool is old and has week spots. What ever is wrong with it was not caused by neglect or misuse. When we first moved in this house, the pool filter did not work and they replaced that, how is the filter their responsibility and the liner mine? I dont get it.

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Here’s the story, we have lived at this apartment for 4 years and it is a 1bd/1bath place basically big enough for a couple.  Our apartment lease agreement is a fixed lease agreement and we chose to end it early basically by communicating with our landlord verbally.  There was only a verbal agreement between us and her stating February as our move-out date and us communicating with her several times during the month of February.  We then did our walkthrough of the house with her and she said that she would give us back our security deposit.

She sent us a letter a week later along with a list of deductions that included faded paint and items that were missing from the apartment, such as lightbulbs and drip pans and half of our security deposit.  She did not include any receipts.  We were reasonable and gave her the benefit of the doubt to mail us/e-mail receipts explaining the deduction.  The receipts were unreasonable and far more than any professional cleaning service would charge.  We then debated what she should owe us minus quotes we received from professional cleaning services.  She opted not to return our deposit and we went ahead and filed a claim in small claims court for the security deposit.  The landlord counterfiled us for the same claim but stated that we broke the fixed lease agreement.  Now to me, it doesn’t seem logical for her to counterfile for breaking the agreement if she verbally agreed to let us go, do a walk-through of the apartment on our move-out date and return half the security deposit.  We’d appreciate any advice/opinions/comments of anyone who is or went through a similar situation.

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OK, first problem with our complex is poor management, poor lighting and poor grounds.  Our landlord/manager is NEVER on premise, and his super is a husband and wife.  The husband recentely got out of jail, but when I moved in the wife told us he was not here because he was working.  Apparently he did time for growing marijuana.  This is the man who will come to make neccessary repairs in our apartment, and we’re VERY uncomfortable having him around us and in our apartment.  Is it legal to have someone with a criminal record as a super?  Should I make a property manger complaint with the RPA?  Not only is this guy a bad property manger, he’s a crook!

Also, the super’s son and friends are constantly working on thier cars in the parking lot.  The leave the cars up on jacks overnight (extremely dangerous) and oil all over the parking lot.  How do we get this to stop. We sent in a complaint with the landlord and even have pictures of all this, so what do we do now?

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In march my rent check did not go through .The check was written on the wrong checks. When I went to go pay my april rent they were rude and told me then my check had not cleared for march .Ipayed then for my rent for both months I asked why i was not told they said they did not have a number on file for me .I have moved out as of may and now they are trying to charge me a 200 dollar late fee for march can they do this I feel im all payed up on all my rent I feel they should have given me a notice when they did not get the rent for march.  These landlord charges seem way offline and not fair.  The way my apartment billing is set-up is unethical!

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My fiance’ and I visited {Removed} Apartments back in March of this year in search of housing for my upcoming job transfer to Virginia Beach.  We were very excited to find the apartment community not only for its convenient proximity to my work but also the seeming quality of the the community.  In March we originally set out to Virginia Beach in search of a home to buy versus renting. We liked {Removed} even though the rent was relatively high and comparable to a mortgage payment.  We believed in what we were told by the community staff, that it was a great place to live, well maintained, and “{Removed} & {Removed} proudly offers the best in rental living” .  As far as we have seen, “the best in rental living” is not the case.  I almost feel that the one bedroom apartment that I rented back in college for $320 a month outmatches our current residence.  Since we signed our lease on the first of April we have had nothing other than headaches. The landlord made several verbal promises to us before renting.  Shouldn’t what the landlord promises be valid and enforceable?
<br> First Day: Informed by Mgmt. that rent would be reduced due to carpeting not being replaced as originally expected because it was in great condition.  Completed walk through checklist with maintenance staff informing him of urine stains from previous tenant pet on carpet (I guess that that is acceptable here) Thanks for the reduced rate, we really find it enjoyable to sit on the floor.  Walk-through, informed maintenance staff of the mismatched paint on the walls due to mediocre patching (not fixed).
<br> First week: Cable and Internet supposed to be installed and working…..didn’t have either working properly until the end of the second week.
<br> First Week: Washer installed incorrectly without drain line causing flooding of foyer and bedroom adjacent to laundry closet……. had to deal with de-humidifier for 1 week…. stains in carpet (informed maint. but not fixed).
<br>Second Week: Called leasing office about a multitude of flying termites found in the unit, thanks for sending a maintenance guy over with a can of Raid!  Most would expect an exterminator (great standards!).
<br>Third Week: “High speed” (haha) internet finally removed, this was per the advice of your own staff, ”Get Verizon, ours sucks”, no joke!
<br>Fourth Week: Pipe breaks in unit above once again flooding our unit, raining water from light fixtures, sprinkler heads, and down walls (another couple days of dehumidifiers and wet carpet).  Do I smell mold?  On top of the “floods” our water heater ignited and was throwing flames to the point that my fiance’ was late to work because she was manning the fire extinguisher. Bad timing?  Would have worked out great if the fire happened before the flood.
<br>A couple questions?: Should we invest in renters insurance? (Hopefully <Removed> is not blacklisted with the insurance agencies).  We have had floods, fire, insects….. should we expect famine and frogs falling from the sky amongst others?  Is {Removed}/ Occidental going to stand up to their motto?  or….  Should I contact the Attorney General?  … the RPA? http://www.rentalprotectionagency.com/ .  OR is {Removed} going to fix these issues?  Best yet…. not one member of the Management staff from {Removed} Apartments has contacted us just to see if anything was corrected, fixed, or even offered an apology.  Evidently management was not aware of anything that has happened in this apartment (according to Andrew).  I give kudos to your Management staff…. way to be on the ball!

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We live in Glendale, CA and the manager raised our rent 100 dollars this year is this legal!?

He always raised it 50 or 60 but not 100.  Is there a maximum rent increase?

The landlord’s wife told one of the tenants that he (the landlord) was collecting money from us, for their son’s girlfriend who lives with them. This is not legal!

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