Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
Water Seepage On The Wall And The Ceiling And Mice Appear In The Kitchen | Case#**-*562
OVERLAND PARK,
KS -
66213 1417
1. After I lived in previous house of Pointe Royal for 1 month, I kept catching mice in my kitchen and asked the maintenance to eradicate the mice several times, but most of the time they only left a note to tell me they have place a steel wool somewhere. They asked for pest control\'s help once but it still didn\'t work. However, even though they could not fix the problem, they didn\'t allow me to terminate the contract early and they told me I have to pay the whole rental fee (up to 10 months) if I decided to terminate the contract early. They only allowed me to move to another house of Pointe Royal so that finally I budged and agreed to move to a new house.
2. After I moved to a new house, I found they charged me additional 1 day rental fee. Even though I asked them to return me the fee, they just kept ignoring my email.
3. After I moved into the new house for about 1 month, I found there is water seepage on the wall of the bedroom. Even though I submitted requests three times, the only thing they did is changing the status of the request form to \"Completed\". However, there is no difference for the wall with water seepage. Moreover, when I came home in the evening today, I found a mouse again near the oven in the kitchen. According to the experience in last house, I don\'t think they could eradicate the mice this time. Since they didn\'t deal with the water seepage either, I would like to terminate the contract early and they have to refund $731 security deposit. I could show you the pictures and the emails about all the statements above .
Repair issue | Case#**-*475
Phoenix,
Arizona -
85044
AC unit reported broken on Saturday June 29th in Arizona, average temperature this week is 114 degrees. No response until Monday July 1st at 4:00pm, repair person reports the compressor needs to be replaced. Management company (Troy) says to go to a relative and stay until fixed? No advice on my rights to reimburse hotel cost until after the repair. Me and my 17 year old daughter stayed with a relative and even slept in my car two nights, Then Nick Bucchino the office Manager says oh, to bad you didn't stay in a hotel we can reimburse that. The other costs you incur are just to bad. I should not be forced to pay rent for 8 days the house was unlivable. When I told Nick the $272 was 1/3 the cost of a hotel he became angry, talking over me and shouting to read the law and this is not his problem. When I said his employee told me to go to a relative he said Troy was his best employee and I am lying to try and get something I don't deserve???? Worst Management I have ever spoken to in my entire life.
Pest Problem Air Problem | Case#**-*108
Waterloo ,
Iowa -
50702
I’ve have called twice about bats in my unit also there is something in the air or carpet I’ve complained about he has done nothing blamed on the neighbors I feel like it house should be inspected I have small children I’ve been having breathing problems since I’ve moved in here I asked hit change rugs cause I thought that it could be coming from them he refused so I don’t know what else to to my neighbors have had problems too and have told me to be careful but I’m just going off my own experience with this landlord he doesn’t want to fix the problems with this place but expects his rent I just want the house inspected and the peek problem taken care of amc the rugs changed they should have Ben change for a new tenant I’ve tried talking to him and finally told him I was going to make a complaint and he basically told me I can try I think this really needs to be addressed
Violent/ Loud neighbors | Case#**-*119
chicago,
Illinois -
60615
My neighbor under me has been falsley calling the police reporting a disturbance. She yells, screams and is slamming doors and throwing things in her apartment. it is so loud it sounds like someone is kicking down the door . I am scared. I have complained repeated times but no follow up has been given to how to proceed.
Bad Mangement & Discrimitaton | Case#**-*584
BELL,
CA -
90201 2964
I feel like we\\\\\\\'re getting discrimated by the manager daughter we got a eviction for no reason because of her and not to mention it\\\\\\\'s illegal without a court order but anyways she\\\\\\\'s always against us in whatever we do to her we\\\\\\\'re always the bad ones I feel like what is there to even have drama about I don\\\\\\\'t interfere with her so why should she be all nosy about my life. Did I also mention she records people for no reason which is pretty weird I\\\\\\\'d say , I\\\\\\\'m just trying to live in peace but it\\\\\\\'s her that always has something to say or be making a scene out of things. Also the fact that she not even the manager her mom is Imelda Vargas but she feels like she\\\\\\\'s in total control. Multiple people had issues with her at some point but with us it\\\\\\\'s like all the time which I\\\\\\\'m tired of and I don\\\\\\\'t even do anything to her it\\\\\\\'s crazy. I believe she\\\\\\\'s on medication or something which is why she can be of at times. We also got evicted because according to her the apartment we\\\\\\\'re getting remodeled , which is a lie because about a year ago or so we had asked for repairs in our apartment which got denied since it was sill in good conditions when I been living here almost 10 years and nothing ever got fixed! Roaches rats rodents you name it not to mention the bathrooms wall can fall on me at any given time. It\\\\\\\'s just not fair we got evicted because of the manager daughter she doesn\\\\\\\'t want us here and she has no proper reason my rents been paid on time no delays whatsoever.
Refusal to Return Security Deposit | Case#**-*100
HAMPTON COVE,
AL -
35763 8498
Defendant has is withholding my security deposit of $1,250.00 and has failed to provide any reason he is doing so. In accordance with Alabama State Landlord Tenant Law, Article II Landlord Obligations, Section 2.1.0.1, Subsections b and c, as well as Article II Landlord Obligations, Section 2.1.0.1, Alabama Content, paragraph 2, I am entitled to double my security deposit if the landlord has failed to provide the security deposit or a detailed, itemized list of the damages I am being charged for within 35 days of my vacation of the property, on November 1st, 2012.
Bed Bug Infestation | Case#**-*284
ALLSTON,
MA -
02134 1759
My roommate and I recently discovered a bed bug infestation within our own apartment on December 3rd. We immediately called the Massachusetts Bureau of Environmental Health, who scheduled an appointment for an inspector a week from that Saturday, and then the landlord company, who told us that they would "put out a notice," presumably for someone in their maintenance department to come inspect the matter. We then researched online and discovered that there have been multiple cases this year of a bed bug infestation in this apartment dwelling, causing concern that the entire building must be infested and yet the problem goes fully unsolved.
We received no help that Saturday from The Samia Companies LLC. We called again Sunday and the same "notice" was apparently put out; however, again, no one came nor spoke with us. At this point we were scared, confused and stressed: we bagged most of our belongings and began moving them out of the apartment, and by Sunday night we had found other living arrangements with friends. On Monday we called once more, this time to be berated verbally by the receptionist, we presume, telling us to stop calling, that we had brought the bed bugs in, and that someone would be in on Wednesday to inspect the apartment. Someone did come on Wednesday; however, The Samia Companies LLC appears to only believe that this infestation is isolated to our apartment--this is completely false. 1) the documented cases we found online leads us to believe that this is an ongoing situation which the landlord company refuses to treat; 2) we have no reason to believe that we have come in contact with any bed bugs outside of our apartment--we have not stayed in any hotel/motel since moving into this apartment in September and none of our friends have discovered any infestation of their own.
On December 4 we sent a letter of our concerns to the company and mailed it that Monday, December 5, and asked to be released from the lease with our last month's rent and security deposit returned (after any charges be taken out for damages caused by us, if any) and all/a partial amount of our December rent being returned. After the state inspector comes on Saturday morning we plan to fully move our belongings out of the apartment and we will be returning our keys to the office.
Breech of agreement, mold and mildew, urine covered mattresses , poor heat | Case#**-*154
morgantown,
West Virginia -
26505
The contract is being violated. The contract states heat and airconditioning. At times it is so cold, one can see their breath. There is mold and mildew growing through the walls. The apartment was not in move in condition. The apartment was suppose to be furnished, the mattrwesses were urine stained. The walls and carpets were black with dirt.
service(s) complaint for 2 month | Case#**-*840
columbia,
South Carolina -
29201
Exactly 2 month ago I asked him to fix multiple issues in the apartment and I told him several times (not less than 5) and then I traveled and I kept contact him and nothing done and each time he says: tomorrow or after tomorrow
1-there are a lot of roaches and I tried everything, but looks like the whole building is full of them, and each time the management office says we are changing the company at all, and probably they are doing nothing
2-kitchen water tab is leaking and garbage disposal is broken (not working)
3-there are no screens on windows so I could never open them
4-the florescent light in dressing room is broken and they tried to fix it by changing the blast but they did not continue so they kept the wires hanging (for 2 month till now)
5- and last but not least, stove top burners one of them is not working
When I told him about all that at beginning he just brought 2 people after 2 days had a look and almost done nothing and I kept telling him sense then and nothing done
Breach Of Agreement | Case#**-*117
SAN DIEGO,
CA -
92103 4378
I went to pay my rent when I noticed a charge for $759 for pest control. My unit has bedbugs and it is the landlord\\\'s responsibility to pay. I was not even made aware of this charge. Also the problem still persists and the landlord took MONTHS to finally act on the issue. I would like the charge removed from my account along with any late fees associated with rent during that time period. The landlord is notoriously difficult to get in touch with.
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
