Landlord Complaint Record: #20-0054

The Dunes at St. Andrus    |    Trisha    |    Overland Park    ,    Kansas 66221    Landlord Complaint 20-0054


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CASE CLOSED RESOLVED Nov 30, -1


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-0054 Filing Date : Jan 4, 2008
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 3 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Trisha RENTER : Kept Private
Property Name : The Dunes at St. Andrus      
Address : 11101 W. 136th Street Address : Kept Private
City, State - Zip : Overland Park, Kansas - 66221. City, State - Zip : overland Park, Kansas - 66221.
Phone : Kept Private Phone : Kept Private

COMPLAINT :
Fair Resolution according to renter :
  1. Get out of Lease

RENTAL DETAILS
Address               :   13620 King Street, #912
City, State - Zip   :   overland Park, Kansas - 66221.

COMPLAINT DETAILS (from renter)

In May of 2007 my rental unit was broken into. As a result of the breakin the door was damaged and has not worked properly since. A police report was fileed at the time of breakin. I have given management several opportunities to fix the problem, however, they have not provided a safe solution. The door frame was bent due to the breakin and will only latch shut with the deadbolt is used. I feel that the my security is at risk and feel I have no option but to seek a new rental. Mananagement has failed to provide a safe livinging environment, therefore they have breached there contract and obligations.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Jan 15, 2008 After speaking with the resident we added a wrap around deadbolt door guard and due to the situation of the guard there was some small gaps that we addressed with weather strip. We additionally added a frame and door mounted deadbolt guard. Darrell seemed to be pleased with the additions. Due to this sudden change in attitude concerning his status here, we find it coincidental that the issue of safety was only brought up the day after he received a lease violation for an unauthorized pet.
Landlord Jan 4, 2008 The resident is accurate in stating that his apartment was broken into in May of 2007. Within hours we had replaced his locks and secured the door with the first of three additional security plates t

INVESTIGATING AGENT - REMARKS (5)
Agent Date Response
Agent Jan 15, 2008 After mediation both parties are happy with the end results. Case Closed.
Agent Jan 4, 2008 Repairs were made immediately. Confirmation received a couple hours after my call.
Agent Jan 4, 2008 Spoke with Assistant Manager about case. Management was prompt to seek a quick resolution. Pending response from Management.