Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
RE: MOLD CARPET NEEDS TO BE REPLACE BUGS AND BED BUGSFEf | Case#**-*239
AIKEN,
South Carolina -
29803
For the past 4 years, I\\\'ve been complaining about mold, the carpet coming up, insects and bedbugs in the apartment, now that they have actually seen a bedbug, they want me to pay for special treatment for the bedbugs, and they never came to treat everything. I have proof of events that occurred ever since 2011 when I first moved in.
Multiple Illegal Inspections, Harassment | Case#**-*545
Charlotte,
North Carolina -
28262
Stayed overnight in the house without warning the 8th of August 2021. Thermostat and lights were adjusted without consent August the 8th and 9th 2021. Furniture moved without consent August the 8th 2021. Illegally conducted an inspection without prior warning August 9th 2021. Another unknown inspection was done by the landlords daughter who stays in the home but does not pay rent nor is she on the lease, this inspection was notified to us on August 27th by Judith Stubanas. Also on August 27th my mother Rebecca Jackson attempted to understand why we were being inspected and complained about for having dirty dishes in the sink, by calling James Stubanas where James and Judith proceeded to call me and my mother, rude unprofessional and aggressive names and comments about us and her parenting. Also the Landlords daughter Alyse Stubanas has created a hostile and unwelcoming environment in the home by making several passive aggressive comments and committing several passive aggressive actions. Landlords behavior has been extremely unprofessional and has disrupted our (Me and my roommate who is on the lease, Mikaela Webber) quiet enjoyment of our home.
BED BUGS through out the building | Case#**-*588
Irvington,
New Jersey -
07111
My apartment os infested with bed bugs and my apartment is not the only one there are other tennants with the same problem and i am in fear that even after the exterminator comes the problem will return if the building isnt treated
Bed Bed Infestation | Case#**-*906
CHANUTE,
KS -
66720 2373
I found out I had bed bugs back in January of 2011. I told the managment and nothing was done, i purchased a bed bug insecticide from the local farm and home supply store, and sprayed my apartment and threw out my couch and recliner trying to resolve the problem myself. Now seven months later the problem is worse than before, i recently brought the issue back up to Wayne and Levi and was told just to keep spraying the pesticide to control the bed bugs, I have three children under the age 5 and im also eight months pregnant. We are getting eaten alive in a place we should be safe.
Failure To Provide Habitable Environment-Bedbug Infestation | Case#**-*513 Several of the units have complained of bedbug infestations. Units 102, 104, 106, and 204 are all suffering severe infestations. While other tenants have not yet complained, it is reasonable to assume that the other units are infested as well since the bugs are known to travel between units. We have been refused treatment for weeks, and as a result the infestation has spread from one initial unit to the 4 mentioned, and more than likely the other units are becoming infested as well. This past weekend we were told that exterminators would be called on Monday (today, July 28, 2014) to only the units complaining, however this morning we were told that we would only receive service if we paid for it. We have explained that it is not legal to refuse extermination services, especially under these circumstances only to be ignored and told to "deal with it". Sprays are not effective on bedbugs, and cannot treat the problem effectively, nor will attempts to treat units by individuals. It is necessary that a professional treat the units to rid the problem, and avoid future infestations. I have medical issues that could easily be aggravated by bedbug bites as I am highly susceptible to infections, especially in my legs. I have been unable to sleep or even sit comfortably in my home since seeing the bugs on and around my bed, causing me a great deal of emotional stress, and further agitating existing medical conditions. I worry that this infestation could be damaging to my health and well being as well as the health and well being of the other tenants. All of the units need to be treated in order to keep them from jumping back and forth between units. Treating only 1 or 2 units will have the bugs fleeing to the adjacent units, and returning later, and will not stop the problem.
Deposit Problems | Case#**-*494
CAROL STREAM,
IL -
60188 4910
On 28 december, the owner accepted the apartment and promised to return the deposit of 1100$ in one month. The owner still hasn\'t returned the deposit and he does not answer our inquiries.
Faulty Furnace | Case#**-*301
San Mateo,
California -
94403
Furnace was looked at by Burlingame Heating and repair and found to have a gas leak. Upon alerting the owner, I was served with a 60 day notice to vacate.
In addition, the laundry facilities are filthy and plumbing does not work correctly.
I have lived here two year. I am quiet, clean, and was late on rent one time .
The new property mgr. has verbally abused me and threatened me.
All is documented.
Inhabitable apartment | Case#**-*426
Glenolden,
Pennsylvania -
19036
I moved into this aprtment and started getting bedbug bites. After talking to neighbors, I realized that the proprty manager was well aware of the problem. The property manager moved my family in knowing that there was a problem. I wrote a letter to the landlord stating that I would be vacating. She told me that I still had to pay this months rent. I feel that since Home Properties is in breach of the lease, I should not be responsible for paying the rent. I have decided to move out because I know that the other tenants in this building are not doing what they are supposed to to resolve the problem and I feel that the infestation will be back in a few months. I am also afraidto move my furniture. The apartment was treated but I am still getting bites.
Worms At The Shower Room | Case#**-*302
JACKSONVILLE,
FL -
32216 0917
I am a DOD contractor working with US troops overseas. This is more than 7 times my wife talked and i call by myself the property manger regarding the worms which we found under the tub of the shower room, but this manger she do not care , and does not response to our concerns. We have little kids abd we have concern about their health . This lady always give us very hard time , and carelessness . . She say if you do not like leave . This apartment very old built before 60 years , need a continous repair and maintainnce .
Repeated Loud Noise Disturbance For Apt Below #612, | Case#**-*762
Concord,
New Hampshire -
03301
i moved into unit #712 in Nov4th 2016 i complained about loud banging noises coming from apartment next to me #710,i spoke with heather sargent the admin. director and she claimed nobody lives in back of you bedroom and it\'s the elevator shaft next to me.the loud banging noises happend again early in the am around 5:00am,i had then called the management office and spoke with heathre sargent again and she said the woman in 710 next to me said that i\'m making the banging noises and 2 other tenants hear it from my apt.i then told heather that\'s not true i just barley moved here i don\'t think i would be doing that.heather then said well move then! i thought that was very rude and i then ended the conversation with her.the third time i called management with a complaint of loud banging thumping up on my apt. floor i had then told heather it was coming from the apt under me #612 heather then said over the phone i don\'t beleive you! those people have been there for a long time why would they do that? i had then told heather \"maybe it\'s someone in the building complex that knows me and don\'t like me, and there spreading rumors about me to my neighbors.she then said that\'s crazy, i then said no it is not this is a public housing building and a lot of people know other people in other apartments here,i also explained i worked with or have known a few people that live here that i might of had problems with in the past, and heather said maybe so but i think your over reacting, i had then said then why are these 2 neighbors that i don\'t know nor do they know me be constantly harring me. i told her i get wokeing up eveyrday day by loud banging in the early morning around 4:00am somtimes 6:30am i also explaind i moved my airbed into my living room to try to resolve the problem and the noise still continues, i even where ear plugs.i then demand to speak to her boss john hoyt,she then said you would have to meet in person to talk then i agreed.i then met john hoyt at the management office and told him everything from the loud banging noises from apt. below, the yelling name calling directed towards me,he then agreed to look into the problem.i called him a week later and told him the problem with tenant below me is continuing and i dont do nothing wrong i\'m quiet and watch tv till around 11:pm and go to bed,and during the afternoon i go to my scheduled appointments and then go to the library.when i spoke with john again he said he was at the jfk apt building on the 6th fl
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
