Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
Electrical Issues, Maybe A Gas Leak, Flooring Issues, Proper Doors | Case#**-*787
Vicksburg,
Mississippi -
39180
3-4 Walk Thru were done prior before I moved in. The issues were discuss, emailed to her and verbally discuss and agreed that it would be fixed. After deposit and rent was paid and other issues came up like; doors not on the henges, cutting and removing debri to keep snakes away, leaking roof in which mess up my children TV, gas leak and smell and plumbing problems in the bathroom. Communication became none and issues were not resolved.
Bed Bug Treatment Charges | Case#**-*983
INDIANAPOLIS,
IN -
46202 4403
Zender forwarded a bill to me from Gold Seal pest control for a $350 treatment. 1. I already cleared out the apartment and handed in the keys, so its not my apartment. 2. Many apartments in that building have bed bugs and I have photos of the dozens of complaint notes about them put up in the common areas of the building. 3. It is the owners job to keep the building habitable. 4. I stupidly already paid for 6 treatments because of eviction threats and no place else to go, the only time I complained was when they tried to make be pay for the next door apartment because he simply left rather than put up with them. 5. No the apartment wasn\'t very clean when I left, I am not disputing the cleaning charges, just the bed bug treatment charges, bed bugs eat people not dirt.
The top hotels in this city have bed bugs, the hospital had a bed bug outbreak, the Rotherwood building had bed bugs before I moved in there. I threw away everything I owned when I moved out of that place, and yes I am living in another Zender property, I don\'t really have a problem with the company, just that they try to hold me personally responsible for a citywide infestation of bloodsucking parasites like I\'m the one breeding them for some sort of sick hobby.
Disruptive Behavior | Case#**-*202
Queens,
New York -
11691
After going through welllife network SRO program since 2013 getting away from the drugs there, constant fighting, and police/fire department frequent visits at 2964 beach channel drive, I have been placed in housing 2207 Loretta road apt E 6, queens N.Y.
The new tenant here has been a complete fertilizer show.
Besides the fact that she has abused me, exposed me to drugs and alcohol, and her weed smoking kids, she now has finished her court case wellife networks have against her. She is now lashing out in other ways.
She is purposely leaving the oven on. After she bakes she fails to turn it off completely 5 times this week alone.
Last night I baked a sweet peach cobbler. While I baked I cleaned the surfaces and etc.
After my chores and cobbler were baked and done, I carefully turned off the oven. I texted a friend right after telling her because I suspected that it would be played with or turned on somehow.
Sure enough Francine Mellissa Jackson turned it on and then went into her room.
I checked it at 1:15 and it was not on,
But at 6:29 am it is on and the whole kitchen is warm.
Which leads me to understand that your client is not only harmful to herself and so are her guests in my home, but harmful to me intentionally as well.
Warmest Regards,
Margi Nicole Lewis
Breach Of Agreement | Case#**-*242
MEDFORD,
OR -
97504 6247
I mentioned the yard needed some upkeep. The company told me it was my responsibility. I informed them i am willing and able to take care of the labor. Please provide me with the tools or equipment to do so. They told me paying for the tools and equipment were also my responsibility and referenced the lease agreement, which states my only financial responsibility is the water bill for irrigation. Without any further discussion, i was given an eviction notice. All i am asking for is the equipment to fulfill my contractual obligation of the labor.
Charges | Case#**-*535
San Antonio,
Texas -
78258
We had lived here for 10 months and our lease was due to renew. Since we are building a house and it was not going to be ready until Oct 2011, we renewed. When I went in to sign, I am trying to go through each page when employee says " the only difference in this lease and your old one is that your rent will be $1060.00 instead of $1008.00". So instead of continuing to read, I just signed and/or initialed everything. This was April 2011. There had been a clause added that stated if rent was not paid on the first of each month, you would have to pay the difference between market rent and our concession rate. Never had this requirement before and it was not pointed out. So in August, they pulled the trigger and sent out "Notices to Vacate" to over 40 tenants based on late rent. (on a Friday evening at 6 pm, as they left) On the notice, it stated the amount to be paid in order to continue renting. I reread my lease, read the clause and wrote a check for the amount they said I owed. So around Sept 15, I get another note in my door saying I owe for my water bill, which I pay with my rent every month. When I go inquire, I am told that when the "Notices to Vacate" were send out, they (property employees) had not uploaded water bills, so my account showed a credit and they had given me the wrong amount (market rent) in August. When I paid the second check for the concession difference, I also typed a document, which stated that the first check written for rent plus the second check demanded for rent fulfilled my obligation for August rent and that August rent was paid in full. I included check numbers, amounts, etc., and had the property employee sign that she was receiving my check with these conditions. When I get the second notice, I go back to her about the second notice received, she says she has no authority to make any adjustments. So, I ask her to get Kandi. Conveniently, Kandi is always "out on the property." I emailed a lengthy letter to Kandi and to the VP of Greystone Management, Diana Gilbert. I never received any type of reply from either of them. My mailbox lock has been broken for over three weeks and they refuse to fix it so it just hangs open. I have had to have the Post Office hold my mail and pick it up there.
My rent check balance no written notice | Case#**-*760
TEXARKANA,
AR -
71854 5830
My mom got a call on her business line, that my rent checked balance on 8/23 it was sent back from the bank. they told my mom that i have until Monday 8/26 before noon to pay the rent or they will start taking legal action against me, plus fraud since i wrote a bad check. My mom explained she just started to service once again do not get paid until 9/8 but they do not care and and I can make it up with my check on the 3rd of septmeber/ they said they do not care. It has to be in their office on monday. No written noticed or anything and now i am being charged. I am scared and my mom can't handle me since i am very stress out and with my disabilities it is affecting me lot more. they never provided me any payment plan for my balance check and rent. They told my mom if the rent is not in the office they will start legal action and have me proscuted for fraud and writing a hot check. When I moved into my apartment never got a copy of the agreement/
I went ot the office lot of time to asked for the keys for the laundry mat but they did not have it or the gym keys. There were dead bugs when i moved into the apatment. Plus the built and microwave is not working either/
Emotionally Abusive Bad Boundaries Controlling | Case#**-*681
SAN RAFAEL,
CA -
94901 5211
Emotionally abusive, anger problems, poor boundaries, dirty house, cheap, criticizes me, controlling
repair issues, deposit problems, horrible landlord | Case#**-*091
pender,
Nebraska -
68047
When we moved in everything was fine we had no problems up until we had a huge hail storm in june. Well the hail storm broke multiple windows and also damaged the roof. Well our landlord said he was going to fix all of these issues well he didnt. We had some kind of water leak from the bathtub/shower said he would come look and fix it and he never did. Had a water leak in the basement from i am guessing a foundation problem. He never fixed anything he said he would. Well i had called an inspector to come look at the house amd was very shocked by the list of things the landlord had to fix! I had to move out of the house because i am expecting and cant live around mold, electrical issues, and a sewer not being capped off. I told the landlord we were moving because of my health and he said he would break the lease and give us our deposit back. Well now he wont return hardly any of our calls and i have been trying to meet with him to return the keys and get the deposit back because we cleaned and fixed the house like he asked us to and now he is saying we didnt so anything and we dont deserve our deposit back.
Landlord Is Harassing Us During Covid | Case#**-*979
CITRUS HTS,
CA -
95610 0545
Our landlord has been harassing us in text messages. Saying she’s going to have us move out during a pandemic, saying we didn’t pay the deposit when we did a year ago with the rental company she hired then fired. She is saying she is having her son move in this house when we’ve been here a year. Saying we broke the lease agreement with how many people we have living here, when that isn’t true. We have had the same amount of people here since we moved in. Of which the rental company met all of us. She send numerous texts trying to find ways to kick us out but there is no way to do so. Right now covid has impacted us and we have sent her the form needed. We have always been kind and never have we ever had any issues. She is saying she’s getting her lawyer involved. At this point we are feeling unsafe and need help.
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
