Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
Ceiling Leaking | Case#**-*355
EVANSVILLE,
IN -
47713 1684
I have told fetter properties for the last 4 years that the roof leaks and they still have yet to fix the problem . The ceiling has fallen in 2 times now and ever time I have told them they say that they are going to fix it and it never happens , They fix the place where the ceiling caved in but the water just keeps leaking through , I have come home to a bed that was soaked with water from the roof leaking , my brother has also had this problem along with other personal belongings getting wet
Bed Bugs | Case#**-*822
Arlington,
Texas -
76010
I don\'t think that it\'s fair that I be responsible for the cost of treating bed bugs. Landlords are responsible to provide a habitable apartment. My landlord is in breach of the implied habitability warranty which requires landlords to provide a safe livable unit by renting out an apartment that is infested by bed bugs. Bed bugs are classified as parasites, so unlike other infestations; bed bugs are even more a breach of implied warranty of habitability than other bugs. With that said, my landlord is fully responsible for bed bug treatment.
BED BUG INFESTATION | Case#**-*650
Keansburg,
New Jersey -
07734
Landlord refuses to treat complex after his own exterminator valadated my apartment does not have them yet they seem to be coming in fro. Somewhere and newborn also resides there
Eviction Without A Cause | Case#**-*336
DAVENPORT,
FL -
33837 4202
I have been leaving at this address for 9 years. We pay our rent every month. We have 3 children ages 5,8,11. We are low-income family. The owner is evicting us with no cause and is only giving us 30 days. We need to see if your agency can help us with more time. Thank you
Repair Problems | Case#**-*784
Shreveport,
Louisiana -
71109
I moved into the house March 27 2017 and had problems from the jump but he said it wouldn\'t be a problem to fixed or get it fixed when I moved in I had got $125 took off the rent cause I clean the house and it took day\'s to get done cause I had to wait on my stuff to get cut light\'s and water and my family and friend\'s told me over and over not to do it but me been me I was ready to move and have my own place again but I been dealing with plumbing problems and a/c united and more my toilet supposed to got repaired and did but don\'t feel or look it the bathroom celineing is caving in and more I have pictures and texts
No Return Of Deposit Been Over 30 Days According To Nevada Laws | Case#**-*324
Lasvegas,
Nevada -
89104
I’m this complaint I have text messages that landlord continues to hold move in deposit after text agreement of tenant moving out on sept 15,2022 because landlord refuse to fix hole in roof,I have video and text! A broken window that I had so many flies raid the house it was unbareable unsanitary! Accessible piles of trash that cost me 400$ to remove from property upon moving in! I have the text messages from landlord nothin got fixed! Landlord has repeatedly threatened to use authorities to cover up the neglect when all we are asking for is the deposit that we are entitled to after we did what we were supposed to do is clean the house make sur nothing(trash) left behind,and at the end no deposit or any reimbursements for the piles of trash that cost $400 to remove
Unlawful Eviction, Negligence, Repair Issues, Mold, Breach Of Contract | Case#**-*357
GILROY,
CA -
95020 7291
This landlord is neglectful and is breaking our rental agreement. He will not fix mold and termite issues making my family ill and has evicted us for exercising our rights. He also won\\\'t reimburse us for displacement in which he has already agreed to pay.
Breach Of Agreement And Noise | Case#**-*149
Los Angeles,
California -
90046
Laundry room next door to my bedroom being use after hours, i have video recordings. My packages going missing, exit door next to my front door slamming all night, upstairs neighbors making noise after 10pm i have complaint via email and phone over three months. Nothing has been done, i want out of the lease asap.
Bed Bug Infestation, Management Neglegance and, Property Damage | Case#**-*530
DENVER,
CO -
80246 3465
We have experienced bed bugs in our apartment since June 1, 2013. The leasing office's exterminator has been out on two separate occasions stating that there were no issues with the unit and that it was not "inhabitable". After several weeks of not being able to communicate with the leasing office, I spoke with the assistant manager, Amy, and was told that on Monday July 1, 2013 that we could transfer to another apartment in a different building after we paid a $250.00 deposit and $175.00 administrative fee on Saturday July 6, 2013.. I dropped off the check for $425.00 on Tuesday morning and tried for the next several days to get in contact with the leasing office to make sure the transfer was all ready to go. I was finally able to talk to someone (Jill who is an employee in the leasing office) on Friday July 5, 2013 and we were told that everything was ready and to show up after 12:00 PM on Saturday July 6, 2013 to get the keys. We showed up that afternoon and Jill told us that we were not allowed to move into the new apartment without paying fees that we were not told about before hand that included $300.00 Lease transfer fee, $250.00 pet deposit fee, carpet damage fees, as well as the $425.00 already given to the office. Annalise and myself were not able to pay this large amount and I requested to speak directly with Stephanie (the person who came up with all of these extra charges) to try to come to some kind of resolution. We contacted Orkin Extermination to solve the issue and they not only found bed bugs in our apartment, but also carpet beetles and we later found cockroaches as well.I brought all of this to the attention of the office on Tuesday July 16, 2013 and requested yet again to speak with Stephanie. Jill called me later that night and told me that they could not work around our work schedule to get the apartment exterminated by the contracted exterminator and I have yet to hear anything since.
As of now we have the following evidence:
Sticky traps with proof of bed bugs, carpet beetles, and cockroaches
A copy of the form given to me stating that we only needed to pay $425.00 to transfer units
A copy of the email sent to management
A copy of the original check given on July 2, 2013
Copies of all three hospital bills from the three separate trips made to the doctor's office including treatment for an infection
A document from an Orin Exterminator stating that there are bed bugs in the apartment
Pictures of the bites received by Annalise
Repair Issue | Case#**-*187
Austin,
Texas -
78748
I invoke my rights as a tenant to vacate the property of 11106 Franklins Tale Lp. Austin, TX, 78748 without penalty or breach of contract. Negligence on repair requests specifically to my health and safety are of concern. According to the Implied Warranty of
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
