Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
bed bug removal | Case#**-*492
CLOVIS,
CA -
93612 3420
They sent out a pest control company that found a bed bug in my daughters room but insisted it was too costly to treat and was our responsability. My family has been getting bit nightly for months now and I dont think its our responsability to treat the apartment.
Exterminating Bed Bugs throughout apartment complex | Case#**-*922 Bed Bugs found in apartment and on wood porch. An unusally high amount of mattresses and furniture being discarded at garbage over a long period of time indicating infestation in complex.
Breach Of Agreement -Bed Bug Infestation | Case#**-*249
RCH CUCAMONGA,
CA -
91739 8582
From the moment I moved in on 6/21/2015 we have received bites. I found out that my apartment had bed bugs. I did not have them in my previous house that I rented for two years. Terminix is telling apartment manager I brought them, which I did not. Apartments have done 3 freeze treatments and will not treat any longer and have told me I will be responsible for half. Also they will not do the heat treatments and will not provide any further treatments even though I am still getting bit. I have a 13 year old son that I have to protect. I want the apartments to continue with treatments. I want them to pay for all treatments. They need to do heat treatment and then I want out of my lease for breach of contract. I want my deposit back. I can\\\'t move to another place if I\\\'m still receiving bites. They need to reimburse me for time away from the apartment. And provide new furniture as my couch and bed have both been infested as well as my sons. Terminix found a baby bed bug in my couch two weeks ago. My son\\\'s bed and couch were both infested. I want compensation for time away from my apartment. I have not sat on my couch nor slept in the almost three months I have been here.
Repair issue | Case#**-*484
Lyndhurst,
New Jersey -
07071
I'm on the upper floor where squirrels are coming in above running around all night making chewing sounds against the wood beams. Sounds like making a nesting in my walls. First I was told that an apointment will be made to fix the problem a second time and both times they just forgot about it. The office is refusing to fix the problem.
Fraudulent Leasing to Tenants | Case#**-*624
Cedar Hill,
Texas -
75104
I went to Villa Piana in Dallas, Tx (Near Galleria Mall) a Richdale property and I was screened heavily, it seemed more than usual, but I was finally approved after paying my deposit and application fee (online) on 7/3/2013. After being approved I was given a move in date of 7/19/2013 by the underwriter (Ashley Ring) also I stayed in constant contact with the property managers to include: Shannon, Larry, and the manager. On the day of my move in 7/19/2013 I had movers and I had all my utilities transferred to apt. 111 but unfortunately when I showed up to move into the property, but the manager told me and my child they leased my apt earlier that week. Then the property managers at Villa Piana apologized and sent me to a lower apartment called The Dorchester and they tried to impose as much or a slightly higher rent payment for an apartment that was very old and not equal or even close to the same quality of the Villa Piana apartment. After expressing my dissatisfaction for the Apt. called The Dorchester. I was asked to relocate to Irving, Tx to another Richdale Property and once again the apartment was grossly not even close to the Villa Piana apt. 111 I had a deposit on. Once again the Irving, Tx Apt. rent was much more and the qualifications for this apartment stayed the same. I am a single mother and my child and I are currently homeless. I will not stand to be treated in this manner and I would not want anyone in my situation to be treated like this. I feel I was discriminated against because I am a single black female parent. For the first time in my life I feel less than a citizen of the United States I call home. I will be fighting for my rights and the rights of others so this won't punish another applicant with my characteristics. I am deeply hurt and dissatisfied about this! My child and I are homeless and your property managers and the Richdale properties could careless. My phone # is 214.536.8476 I will be forwarding this and all the proper documents to an Attorney if there isn't any reconciliation between us. Thanks for your pain!
Harrasment | Case#**-*901 This landlord acts like hes your best buddy, because why would you need to ask your best buddy for written notice of an inspection,
also why would you expect your buddy to call before he just shows u at your home banging on your door.
In Oregon for a single occupancy you must give 24 hours notice of an impending visit,
also in Oregon for a Disabled person, we get 2 weeks notice of an inspection, not 24 hours.
I did everything i could to try and work things out with this man, he doesnt seem to understand the landlord tenet laws,
and now hes trying to keep part of my deposit for normal wear and tear.
He needs to be educated.
Security Deposit | Case#**-*581
Boulder City,
Nevada -
89005
When I moved in a walk thru was never conducted. Lived in unit for three years Some household items were missing, broken, or never worked. Landlord has difficulty with repairs. I was a good tenant and paid rent on time. Provided landlord 30 day notice. Upon move out left unit clean and had carpets shampooed.
Repair Issues, Pest Problem | Case#**-*213
FAIRFIELD,
OH -
45014 5283
When I first moved in I saw there were ants in the apartment so I made a service request for it to be fixed. I still saw ants and made another service request for it to be fixed and it wasn’t. Now it’s extremely bad to the point they are crawling over us when we are sleeping or watching tv. Part of our rent each month is to pay for pest control. Another issue that we found out about is when it rains it comes pouring through the wall in our bedroom. I’ve made emergency calls about it and service requests and nothing was ever done about it.
Repair Issues And Harassment | Case#**-*610 The dispute grew out of miscommunication of an outside vendor fixing the dryer. I am and have been receiving inappropriate text messages and emails, harassing me, and been subjected to public berating by William Duffy. I have asked to have the dryer fixed beginning in October of 2013, today is January 26, 2014. There has been a constant harassment from William Duffy on Colleen Limbert(myself), since October 2013. I hold multiple emails and hundreds of texts, a few voicemails, showing his harassment. When I notified him by email, that this must end, due to the Landlord-Tenant Handbook Rules, he called the police to my residences. I feel like I'm being retaliated against for standing my ground based upon my tenant rights. I often find William Duffy on the property and wanting to enter my residence with no notice. At which time he will personal slander me and “your just trying to cost me money” comments.
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
