Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
Uninhabitable Living Conditions Due To Bed Bug And Roach Infestations | Case#**-*427
Las Vegas,
Nevada -
89121
I moved in to this apartment on 7/1/2016 and within days saw roaches and started waking up with multiple bites on both arms and both legs and feet. They have sprayed 4-5 times for the roaches and they are worse now than when I first moved in. They did the first bed bug treatment on 8/29/2016 and I was getting bit the same night or the next night. The second treatment is scheduled for 9/12/2016. I have done research and have learned that they can travel between walls, floors, etc. I have 2 minor children that have been bitten as well and cannot have them in this uninhabitable environment any longer.
Bed Bugs, Fleas | Case#**-*001 The house was filthy when we moved. Then, we found out there were fleas. Then, we found out there were bed bugs, so we decided to not go through with the lease.
Rent Dispute | Case#**-*677
Black Jack ,
Missouri -
63033
My stove caught fire Bc before moving me into the unit they did not clean the carbon monoxide off the stove my sister face hands and arm has 2nd degree burns I asked for my rent to be waved or prorated and she laughed I emailed her manager and I havent received a respond so I am disputing my rent
Failure To Return Security Deposit | Case#**-*947
Alexandria,
Virginia -
22304
I moved out of the residence on May 28, 2019. According to Virginia law my security deposit should have been received no later than 45 days after move out. They have far exceeded the deadline. They sent a letter telling me I have to wait til the end of August. Not acceptable!
Extreme Noise Problem From Upstairs Tenant/Filthy Common Areas | Case#**-*707 Extreme, unreasonable amount of noise from my upstairs neighbors in #723 all through the night starting at about 1:30pm. My husband needs to get up early for his job and as for me, I am on disability and cannot, for health reasons, stay up all night. The upstairs neighbors drop heavy objects, stomp loudly as if on purpose, sing loudly, actual running including stomping while running, children crying etc. all occuring from approximately 1:30 pm until the next morning. I have contacted the office here at the View and was told about several solutions: We are referring this problem to our legal Dept., We have given the tenant a final notice and if the neighbors do not comply with not making unreasonable noise they will be asked to move, per Barbara Barllow Assistant Mngr, and after many unanswered emails to Matt Thomas, I visited the office and spoke to Matt and he stated that "We don't give people final notices". Matt answered ONE email and said that he will reach out to the noisy tenants. After that the noise got better but then came back with a vengance in a short amount of time. Many emails prior to the answered email and after NONE were answered by Matt Thomas. Even return receipt was not provided to me as I had requested. He is clearly avoiding me and does not appear to want to solve this most unfair issue. Also, our common areas are despicable. Filthy, stained carpet, trash and soda cans lying about, cigarettes, spilled glue and paint on the carpet, spilled glue and paint stuck to the walls. My husband and I both have addressed these issues to the office with absolutely no firm, ongoing resolution for the past, almost 2 years. The common areas are cleaned and then a few days later they are trashed again. This is an extremely embarassing situation for us. The office is not professional and do not answer phone calls and emails. Avoidance is their M.O. Avoid something long enough and it will go away. The rental agreement states that common areas are to be kept reasonably clean and that tenants are to enjoy reasonable quiet. Neither situation is reasonable.
Return Of $300 Deposit | Case#**-*682
ELBERT,
CO -
80106 9112
I gave Alicia Taylor, the owner at Ravissante Salon a deposit of $300 to rent a room at her salon Monday - Sunday. After signing the lease agreement she decided she wanted me to give up the room I rented, Mondays and Thursdays so one of her employees could use the room to wax clients. Alicia Taylor also wanted me to let her employe use my facial table / furniture. She wanted to trade the two days a week I was loosing for the use of her product. She insisted I use her product to give her friend a free facial with the wish to persuade me to give up the room two days a week (Monday and Thursday). This was not agreeable to me, so we decided to dissolve the contract. Alicia Taylor said she will not return my $300 deposit stating \"I will not be returning your $300 deposit to you. This decision is based purely on the fact that I payed for a specific skin and plumbing, designed for your needs and your needs alone. The cost of the sink + plumbing was $695.\" I did not agree to pay for any upgrades to the room. I want my $300 deposit back since we are not going to continue with the original agreement.
Provided Wrong Information And Get Us Signed The Lease | Case#**-*788
BOSTON,
MA -
02215 4825
We are group of 3 girls. Our Broker Meng Su, shared a video of this house and we all liked it but we never saw the unit in person. They just shared a video with us. After constantly telling the broker that we would like to go and see the apartment. The broker told us that due to covid the tenants are not allowing anyone into the unit. She made sure that everything is legit and there\'s nothing to worry about. Trusting her, we signed the lease. The lease starts on Sept. 1, 2020. After they got the full payment, including $500 broker fee, they shared the number of the current tenants. We talked to them and and they told us everything. We went over to see the apartment and we found out that the video shared with us is totally deceptive. The condition of the house is filthy, miserable. The most important thing that was missing in the video was that the way to only bathroom in the house is from the room. The bathroom is not in a common space but inside a room which we should have known before signing the lease. This is a concern for us and we would have not signed the lease.
Now, when we talked to the broker, they just don\'t want to do anything. they are like, we will return the money back and does not want to help in any regard.
We gave them several options, that find us a new apartment but according to them the owner does not want to do anything.
Uncontrolled Noise And Actions And Tenant Safety | Case#**-*009
Hattiesburg,
Mississippi -
39402
doors of the appartment and cabinets within the appartments slammed shut hourly day and night.utterly disrespect if you attempt to approach tenants about the problem.
my life was jeopardized when one tenant threw a long kitchen knife at me and called mother and father who came with awful intentions to do me bodily harm.with hands in his right pocket it appeared he was carrying a small weapon of sorts. only stopped when officers suddenly appeared and I called their attention to that fact.I also believe they are monitoring my phone calls through my internet,which is wifi. Each time I call authorities the problem stops when I hang the phone up. Now the law does not want to come here through fear or they say they do not hear anything when they arrive\\\'
Rental Agreement | Case#**-*170 We were notified via letter that our lease was due for renewal. We were offered new leasing terms that we came to find out were temporary rates that expired at the end of the month. We were caught off guard when another letter was issued indicating that the rates no longer applied and that an additional $100 was added up to the market rental rates. We were not informed in the original letter that the rates were a temporary offer and hence me and my wife were not concerned with going to the office right away to extend our lease. We intended on doing so but now we are wondering if RK Properties is worthy of our business. The deal was kind of shady and the explanation we got from Lisa our residential landlord is that her hands are tied and that corporate instructed her to raise the rates and that the rates originally offered were for a limited time only and there were only a certain amount that could be offered.
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
