Landlord Complaint Record: #20-0171

Wimbledon Green Apartments    |    Martha Sturdivant    |    Little Rock    ,    Arkansas 72210    Landlord Complaint 20-0171


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CASE CLOSED MEDIATION REFUSED Aug 29, 2008


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-0171 Filing Date : Aug 19, 2008
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Martha Sturdivant RENTER : Kept Private
Property Name : Wimbledon Green Apartments      
Address : One Wimbledon Green Circle Address : Kept Private
City, State - Zip : Little Rock, Arkansas - 72210. City, State - Zip : North Little Rock, Arkansas - 72116.
Phone : Kept Private Phone : Kept Private

COMPLAINT :
Fair Resolution according to renter :
  1. Fair would be me paying the depreciated value of the carpet and not being responsible for painting.

RENTAL DETAILS
Address               :   10 Wimbledon Green, #1012
City, State - Zip   :   Little Rock, Arkansas - 72210.

COMPLAINT DETAILS (from renter)

I moved into the apartment in February of 2007. I vacated premises in July of 2008. Deposits are as follows: $200 Securtity Deposit, $250 Pet Deposit ($125 non-refundable), and $25 key deposit for work out room. On August 18th, I received a statement concerning the deposit. I am being charged for the following: $45.08 Water Bill (Undisputed), $225.00 Complete Paint, $100.00 Housekeeping, $1,083.17 Full Carpet Replacement Due to Pet Damage (Brother-In-Law Lays Carpet for Apartments. He can only charge a max of $200 per apartment and that covers materials and labor), and $14.00 For Drip pans and misc. outlets. I have asked for documentation on the carpet and even if I can have carpet put in myself. I have had no reply from my former landlord.

LANDLORD / TENANT RESPONSES (4)
From Date IP Address Response
Renter Aug 29, 2008 70.232.42.140 Rental Protection Agency has not helped one bit. I could have done what my mediator did. I still have no documents or pictures to back up apartments claim of disaster. I will consule a lawyer before rolling over.
Renter Aug 29, 2008 70.232.42.140 test
Renter Aug 25, 2008 70.232.80.22 I understand I can be charged for damages. I am more concerned about me being charged the entire amount. For example if the carpet was five years old when I moved out and it had a 10 year life, I can only be charged for the 5 years it had left.
Renter Aug 21, 2008 70.232.36.62 Lanlord still does not want to budge on what they are trying to charge me. I am very concerned that what they are trying to charge is illegal. I need some feedback.

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
AGENT #204 Aug 29, 2008 Landlord has refused to mediate a fair resolution. Case Closed.
Agent Aug 29, 2008 FINAL STATUS: Renter feels that the amount charged is un-fair. Unfortunetly, after attempts to mediate with management, they have refused to consider lowering the amount. Tenant is considering legal options to dispute the charges.
Agent Aug 27, 2008 3 DAY RESPONSE: The agent is providing a 3 day response period. Either party may add to the complaint before it is closed. After the 3 day period the agent will be required to close the case as mediation was not successful.
Agent Aug 27, 2008 REPLACEMENT COST: The landlord has the right to charge for the replacement cost of the carpet. Regardless of its age they can be justified to charge for replacement cost and not just for the pro-rated portion. However, it the renter may be justified in requesting a pro-rated cost rather than a replacement cost. This issue is something that is beyond mediation and will require legal council.
Agent Aug 27, 2008 MANAGEMENT UNWILLING: Management is unwilling to consider any type of adjustment to the charges.
Agent Aug 27, 2008 COLLECTION NOTICE: The agent was informed that the charges will be sent to a collection agency. It is suggested that the renter make payment arrangements, before the charges are sent to collections.
Agent Aug 27, 2008 MANAGEMENT RESPONSE: Management contacted the agent and explained that the damages are justified. They are not willing to make any adjustments. The apartment was left in terrible condition according to the manager.
Agent Aug 25, 2008 IS THIS ILLEGAL: Tenant has posed the question that he feels management is doing something illegal. However, according to Arkansas code 18-16-301 to 306 the statute does not limit the amount that can be charge to a tenant for damage. Landlord must be able to provide a written notice within 30 days of move-out. Damage in excess of normal wear and tear can be charged.
Agent Aug 25, 2008 MANAGER CONTACTED: Agent has left a detailed voicemail for Martha explaining the case details. A call back has been requested concerning the deposit issue. Pending call from management...
Agent Aug 25, 2008 REQUEST TO ADMIN: Agent has posted a request for Admin to update the phone number on the complaint.
Agent Aug 25, 2008 RECORD PULLED: Agent pulled record on Wimbledon Green Apartments and discovered the prefix was entered in incorrectly. The prefix is 455 and not 445 as listed on the complaint.
Agent Aug 25, 2008 PROBLEM WITH PHONE NUMBER: Agent has attempted several times to contact the manger, however the phone number provided is not connecting.
Agent Aug 22, 2008 AGENT REVIEW: Case has been assigned and accepted by Agent S. Paxton. Case is being reviewed. Pending mediation...
DIVISION Aug 19, 2008 This case has been assigned to an Investigating Agent.