Landlord Complaint Record: #20-0319

CRI Commercial Properites and Jolen Investments    |    AJ and Leonard    |    St. Louis    ,    Missouri 63118    Landlord Complaint 20-0319


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CASE CLOSED MET MINIMUM REQUIREMENT Nov 30, -1


REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.
 



Case Number : 20-0319 Filing Date : Jun 5, 2009
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code 3 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : AJ and Leonard RENTER : Kept Private
Property Name : CRI Commercial Properites and Jolen Investments      
Address : 9648 Olive Blvd PMB 359 St. Louis MO 63132 Address : Kept Private
City, State - Zip : St. Louis, Missouri - 63118. City, State - Zip : St. Louis, Missouri - 63118.
Phone : Kept Private Phone : Kept Private

COMPLAINT :
Fair Resolution according to renter :
  1. My receipts for lawncare acknowledged and lawncare to be provided by them from now on in the future as it is their responsibility.

RENTAL DETAILS
Address               :   3504 Illinois Ave, 1st Fl St. Louis, MO 63118, #1st FLOOR
City, State - Zip   :   St. Louis, Missouri - 63118.

COMPLAINT DETAILS (from renter)

My landlord called me to ask if I would pay for lawncare since they were not able to get to it. When I did and then deducted it from my rent, he demanded he would not pay it and threatened to evict me, yelled at me and hung up each time I tried to call back and resolve the issue. He couldn't answer why he never showed up to take care of the lawn in over two months if he hadn't asked it to be paid for by myself and offered to repay me. Upon hanging up on me, he then stopped answering my calls.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Jun 17, 2009 71.195.226.212 FAX RESPONSE2: (to Agent) We called her and ask who cut the lawn and she informed us the neighbors kid. I ask her if she paid him to do it and she said she did not. So I let her know we would be taking care of it from now on and if she had paid this one time we would have refunded her the cost. It was then a surprise that when we received her rent it was short one hundred dollars. I told her that it was not authorized and the rent needed to be paid in full.
Landlord Jun 17, 2009 71.195.226.212 FAX RESPONSE3: (to Agent) She has since refused and has called our office several times calling us inresponsible landlords and liars. We have informed her we would be filing for eviction on June 12th which was Friday, if we did not have her rent in full. We will be filing it today. We think that in this situation it is better for us to sever our relationship with Ms. Gregory as she is not happy in our unit.
Landlord Jun 17, 2009 71.195.226.212 FAX RESPONSE1: (To Agent) The grass in her yard is in the front and back, she called us at the very beginning of the season about her grass at the back, we informed her we were trying to get to it but, it was raining consistently and so it was getting in the way, but assured her it would be taken care of. Finally we were able to get to her lawn which when we got there the back lawn was cut, not the front.

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
AGENT #204 Jul 10, 2009 Case Closed. Legal obligations were met.
Agent Jul 10, 2009 NO RESPONSES: Agent has not received any additional responses. Therefore this case is closed.
Agent Jun 26, 2009 3 DAY RESPONSE PERIOD: Agent is providing both parties with 3 days to respond to this case. Depending on the responses this case will be closed or remain active. Pending Responses...
Agent Jun 26, 2009 NO RESPONSE: Agent has not received any further responses from the tenant or management. Agent will provide a final 3 day period to respond, following the 3 day period this case will be closed.
Agent Jun 17, 2009 EMAIL SENT: Agent has sent an email and copy of the case to AJ. Agent has requested that eviction filings be dropped immediately. Agent has also requested a fair resolution and clarification from the landlord.
Agent Jun 17, 2009 FAX TRANSCRIBED: Agent has broken down the fax received by the landlord. See above comments.
Agent Jun 17, 2009 LANDLORD RESPONSE: Agent has received a fax response from management.
Agent Jun 12, 2009 MAIL CONFIRMATION: Agent has verified that the Mediation Request was mailed out today. Landlord will have 3 days from delivery to respond to mediation. Pending Landlord Response...
Agent Jun 12, 2009 MAILING PREPARED: Agent has prepared a mailed mediation request. Mail will be sent out today and expected to arrive within 3 business days. Pending Mailing...
Agent Jun 11, 2009 CASE ACCEPTED: Agent S. Paxton has accepted this case and is reviewing details for mediation. Pending Review...
DIVISION Jun 6, 2009 This case will be assigned with 5 business days. Pending Assignment...