Landlord Complaint Record: #20-0383

Kieth Cline    |    Des Moines    ,    Iowa 50317    Landlord Complaint 20-0383


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CASE CLOSED RESOLVED Nov 30, -1


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-0383 Filing Date : Sep 12, 2009
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Kieth Cline RENTER : Kept Private
Property Name :      
Address : 4035 E. 32st Address : Kept Private
City, State - Zip : Des Moines, Iowa - 50317. City, State - Zip : Des Moines, Iowa - 50313.
Phone : Kept Private Phone : Kept Private

COMPLAINT :
Fair Resolution according to renter :
  1. replace windows, get toilet/tub to stop leaking, fix electrical problems

RENTAL DETAILS
Address               :   4145 Cambridge st
City, State - Zip   :   Des Moines, Iowa - 50313.

COMPLAINT DETAILS (from renter)

We mentioned to him the piles of mold growing in every window during the winter, he measured the windows in January, but has decided not to buy them until fair time when they will be cheaper, and try to get them installed before next winter. Spoke w/him this morning, and still no answer We have mentioned for over a year how the bugs are taking over the place; we are clean, I have bought, and extensively used the â??sugar waterâ? that seems to do nothing had to have exterminator tell us it was a complete infestation of ants; we had differnt types of bugs that would crawl on us in our sleep Efficiency of the house is not as good as he made it sound; we have almost a $200 a month gas bill while keeping the heat at 68 degrees. The cold temperature from the basement comes thru the uncarpeted floors. Then the new AC unit sometimes has issues cooling below 75 degrees. Electircal in the garage has been known by him since January, and I still have no electricity in the garage or side of house, have to plug weed eater extentsion chord in the house. Front and back storm doors are rotting.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
Agent Nov 4, 2009 After mediation both parties are happy with the end results. Case Closed.
Agent Nov 4, 2009 CASE RESOLVED: It is assumed that the case is resolved. Tenant was notified on OCT 22 to provide an update. None was provided so it is assumed that mediation is complete and resolved.
Agent Oct 22, 2009 TENANT EMAILED: Agent has emailed an update request to the tenant. Pending Response...
Agent Oct 22, 2009 UPDATE REQUESTED: Tenant or landlord are provided with 3 business days to provide an update to the repairs.
Agent Oct 22, 2009 LANDLORD ARRANGEMENT: Landlord has NOT responded to latest request for updates to the repair situation. During last communication agent informed the landlord to make requested repairs ASAP. It is assumed that said repairs are completed.
Agent Oct 12, 2009 RETURN CALL: Agent called the landlord back and got his voicemail. Agent requested that the landlord respond with an update on the status of the repairs. Agent provided phone number and is pending update from the landlord...
Agent Oct 12, 2009 LANDLORD RESPONDED: Landlord left a voicemail for the agent. Landlord did not provide any updates on the case, only a phone number.
Agent Nov 30, -1 PHONE CALL TO LANDLORD: Agent has left a detailed phone message for the landlord. An immediate request to respond to our mediation efforts has been made. Pending Landlord Response...
Agent Oct 2, 2009 PAST DUE RESPONSE PERIOD: Management has been provided with ample time to respond to mediation request. Agent has scheduled a follow-up phone call to the landlord. Pending Call...
Agent Sep 22, 2009 PENDING RESPONSE: Agent is pending a response from management. Management has through Wednesday the 23rd to respond to mediation notice. Pending Response...
Agent Sep 15, 2009 PENDING RESPONSE: Agent has sent the appropriate Mediation Notices and has provided the landlord 3 business days to respond from date of delivery. Pending Landlord Response...
Agent Sep 15, 2009 MEDIATION NOTICE: Agent has created the Notice of Mediation which will be sent out in via USPS First Class Mail.
Agent Sep 15, 2009 CASE REVIEW: Agent has reviewed the case and is preparing a written Mediation Notice that will be sent out via USPS First Class Mail.
Agent Sep 15, 2009 CASE ASSIGNED: Case has been assigned to Agent Paxton and is pending acceptance.