Landlord Complaint Record: #20-0384

Iremco    |    Tom Elfrink, Staci Cohen, Tracy Wakelam    |    Chesterfield    ,    Missouri 63017    Landlord Complaint 20-0384


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CASE CLOSED RESOLVED Nov 30, -1


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-0384 Filing Date : Sep 12, 2009
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 3 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Tom Elfrink, Staci Cohen, Tracy Wakelam RENTER : Kept Private
Property Name : Iremco      
Address : 15510 Olive Blvd Address : Kept Private
City, State - Zip : Chesterfield, Missouri - 63017. City, State - Zip : Brentwood, Missouri - 63144.
Phone : Kept Private Phone : Kept Private

COMPLAINT :
Fair Resolution according to renter :
  1. For the to pay for the damages to my stuff and the time I had to take off work.

RENTAL DETAILS
Address               :   9037 W Swan Cir
City, State - Zip   :   Brentwood, Missouri - 63144.

COMPLAINT DETAILS (from renter)

Called emergency pager repatedly no one called back, by the time they came the next morning $1300 worth of damage was done to my stuff (Which they are refusing to pay.). After cleaning the carpets and repainting the ceiling they clamed there was never any damage. 2 weeks later had another leak form AC called pager again no one called back, called office when it open they informed me they had got rid of the pager because it had not been working and swithched to a cell phone. (No one informed me of this before that day and the voicemail was still intsructing people to call the pager) a new maintenance man came out and spent over 6 hour fixxing the ac because the person before did not fix it. Landlord will not return any of my calls and when I questioned them they sent me a letter saying they would not talk to me everything had to be in writting now.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
Agent Nov 4, 2009 After mediation both parties are happy with the end results. Case Closed.
Agent Nov 4, 2009 NO RESPONSE FROM TENANT: Agent has not received a response from tenant as requested. Case is assumed to be resolved due to lack of follow-up from the tenant.
Agent Oct 22, 2009 FOLLOW-UP TO TENANT: Agent has sent an email to tenant requesting an update. Pending Response...
Agent Oct 1, 2009 PENDING TENANT: This case is pending a response from the tenant. Agent is awaiting results from insurance adjuster and any additional proof that the tenant has. Pending Tenant Update...
Agent Oct 1, 2009 INSURANCE ADJUSTER: Agent has spoken with the tenant concerning the latest response. Agent has requested that the tenant contact insurance to create an adjustment for damage caused by leak. Tenant states that she had previously contacted insurance and they told her that she should ask management to pay for damages.
Agent Oct 1, 2009 PROOF OR EVIDENCE REQUESTED: Management has requested proof of said damages. Management will review damage based on proof.
Agent Oct 1, 2009 MANAGEMENT CONVERSATION: Agent spoke to the manger about the damages to the property due to AC Leak. Manager states that the leak was minimal and was resolved quickly.
Agent Oct 1, 2009 MANAGEMENT CALLED: Agent received a call from management immediately following my voicemail. The manager apologized and thought that the case had been dealt with by another manager in the office.
Agent Oct 1, 2009 FINAL PHONE CALL: Agent has made a 2nd and final phone call for Tom Elfrink requesting an immediate response to mediation. Pending Response...
Agent Sep 22, 2009 PENDING RESPONSE: Agent is pending a response from management. Management has through Wednesday the 23rd to respond to mediation notice. Pending Response...
Agent Sep 15, 2009 MAILING PREPARED AND SENT: The written notice of mediation has been prepared and is being sent be USPS first class mail. Landlord is expected to respond within 3 business days of letter. Pending Landlord Response...
Agent Sep 14, 2009 TENANT CONTACTED: Tenant has been contacted concerning contact details for the Agent.
Agent Sep 14, 2009 CASE REVIEW: Agent has reviewed the case and is preparing a written Mediation Notice that will be sent out via USPS First Class Mail.
Agent Sep 14, 2009 CASE ACCEPTANCE: Agent has accepted the case and will be reviewing it for mediation. Pending Review...