Landlord Complaint Record: #20-0414

Cherry Creek Apartments    |    Stephanie and Elizabeth    |    Manchester    ,    Missouri 63021    Landlord Complaint 20-0414


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CASE CLOSED RESOLVED Nov 30, -1


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-0414 Filing Date : Oct 21, 2009
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Stephanie and Elizabeth RENTER : Kept Private
Property Name : Cherry Creek Apartments      
Address : 240 Hickory Hedge Drive Address : Kept Private
City, State - Zip : Manchester, Missouri - 63021. City, State - Zip : Manchester, Missouri - 63021.
Phone : Kept Private Phone : Kept Private

COMPLAINT :
Fair Resolution according to renter :
  1. Getting out of our lease without any penalties on our record.

RENTAL DETAILS
Address               :   155 B Shadow View, #155 B
City, State - Zip   :   Manchester, Missouri - 63021.

COMPLAINT DETAILS (from renter)

We have asked managment to repair the problem and they have tried, but the leak came back and they could not find a reason, they just said to call back if it happens again. They saw the mold and sprayed the cabinet and then put it back on. They have not done anything to the mold downstairs that is covering the walls. We sent them a letter saying we want out of our lease without any penalties and they offered us a new apartment upon renewing a lease, we do not want to do that. They did not comply with what we said and we feel it is a health hazard for us to live there.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
Agent Dec 1, 2009 After mediation both parties are happy with the end results. Case Closed.
Agent Dec 1, 2009 NO FURTHER RESPONSE: Agent has not received any further response to this case. Due to the lack of response, it is assumed this case is resolved. Agent has provided a reasonable time frame for additional responses. Due to inactivity the agent has no choice but to close this case as resolved.
Agent Nov 19, 2009 RESPONSE PERIOD: The response period will be for at least 3 days. Pending new responses.
Agent Nov 19, 2009 CONTINUED MEDIATION: Agent is providing a final response period. Either party may respond as a final statement or additional mediation request. Agent will review responses to determine continued mediation need.
Agent Nov 19, 2009 MULTIPLE REQUEST: Agent has made multiple request to resolve this complaint. Management has failed to be cooperative. Agent can no longer mediate due to Managements Refusal to Cooperate. Agent has warned of a negative public record, management is still non-compliant with request.
Agent Nov 4, 2009 LANDLORD REFUSED CERTIFIED LETTER: Landlord has refused certified letter. However, the USPS First Class letter was delivered. Pending Landlord Response...
Agent Oct 22, 2009 PENDING LANDLORD RESPONSE: Case is pending a response from management. Management is provided with 3 business days to respond following delivery.
Agent Oct 22, 2009 DUPLICATE MAILING SENT: Agent has prepared a 2nd copy of the notice to be send via USPS first class mail in case the certified copy is refused by landlord.
Agent Oct 22, 2009 CERTIFIED MAILING PREPARED: Agent has prepared the notice and sending it via USPS Certified Mail. Tracking number is 7005 0390 0004 8213 0749 Delivery status can be checked at www.USPS.com Pending Delivery...
Agent Oct 22, 2009 WRITTEN NOTICE: A written Notice of Mediation and a Bonded Copy of the Complaint Case have been created and are pending mailing...
Agent Oct 22, 2009 CASE REVIEW: Agent has reviewed the case and is preparing a written notice of mediation.
Agent Oct 22, 2009 CASE ACCEPTED: Agent has accepted the case and is pending a review for mediation.
Agent Oct 22, 2009 CASE ASSIGNED: Agent S. Paxton ID#204 has been assigned to mediate this case. Pending Case Acceptance...