Landlord Complaint Record: #20-0417

Carol House, Jason Smith/James Williams, Bobby    |    Arkansas City    ,    Kansas 67005    Landlord Complaint 20-0417


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CASE CLOSED MEDIATION REFUSED Nov 30, -1


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-0417 Filing Date : Oct 26, 2009
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Carol House, Jason Smith/James Williams, Bobby RENTER : Kept Private
Property Name :      
Address : 500 N Centennial Rd Address : Kept Private
City, State - Zip : Arkansas City, Kansas - 67005. City, State - Zip : Arkansas City, Kansas - 67005.
Phone : Kept Private Phone : Kept Private

COMPLAINT :
Fair Resolution according to renter :
  1. Return of Security deposit, Reimbursement for expenses incurred, apology

RENTAL DETAILS
Address               :   1325 N 1
City, State - Zip   :   Arkansas City, Kansas - 67005.

COMPLAINT DETAILS (from renter)

Security deposit plus interest allowed under law 450.00 Storage expenses to kill roaches and keep them from reinfesting my new apartment 198.26 Living room set cleaning to salvage it from the roach dust and feces 330.04 Totals 978.30 This total does not include the ceiling tiles that were never repaired and caused my utility bills to skyrocket. Nor does it include other items that had to be thrown out because of the infestation and my medical. I was rented an apartment with an undisclosed roach infestation. After alerting the property manager and owners, I was denied a refund so I purchased roach products to try and fix the issue. I complained about the matter several times and pest control was only called out twice, once in Dec 07 and in Nov 2008. This roach infestation as well as other ignored repairs have been documented extensively through receipts, phone records, photographs, letters, and eyewitness testimony. I was also told on several occassions by Jason Smith that he does not return security deposits ever to anyone. This is against the law. I will not simply drop the matter and do not feel that I should incur any more expenses because of their blatant disregard for local housing codes and implied warranty of habitability. This complaint is my attempt to resolve the matter. If this complaint is ignored, I will have no choice but to proceed with legal action.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
AGENT #204 Dec 17, 2009 Landlord has refused to mediate a fair resolution. Case Closed.
Agent Dec 17, 2009 CASE CLOSED DUE TO INACTIVITY: Agent has made request to both parties concerning the case. Neither party has responded within a reasonable time-frame. Due to the lack of response the agent has no choice but to close the case.
Agent Nov 19, 2009 FINAL RESPONSE PERIOD: Agent is providing both parties at least 3 full days to make final statements. Following the response period the agent will review the responses to determine continued mediation need. Pending Responses....
Agent Nov 19, 2009 ASSUMED RESOLVED: The agent will be providing an extension and allow either party to respond to current status. Failure to respond will result in the case being closed and assumed resolved.
Agent Nov 19, 2009 NO RESPONSE: Agent has allowed either party with 2 full weeks from acceptance of Mediation Notice to respond, no response has been made concerning status of this case.
Agent Oct 27, 2009 PENDING LANDLORD RESPONSE: Case is pending a response from management.
Agent Oct 27, 2009 DUPLICATE MAILING SENT: Agent has prepared a 2nd copy of the notice to be send via USPS first class mail in case the certified copy is refused by landlord.
Agent Oct 27, 2009 CERTIFIED MAILING PREPARED: Agent has prepared the notice and sending it via USPS Certified Mail. Tracking number is 7005 0390 0004 8213 0718. Delivery status can be checked at www.USPS.com Pending Delivery...
Agent Oct 27, 2009 CASE REVIEW: Agent has reviewed the case and is preparing a written notice of mediation.
Agent Oct 27, 2009 CASE ACCEPTED: Agent has accepted the case and is pending a review for mediation.
Agent Oct 27, 2009 CASE ASSIGNED: Agent S. Paxton ID#204 has been assigned to mediate this case. Pending Case Acceptance...